Ratings based on 88 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
No tv inthe room.
No microvave.
by A verified traveler
Posted 21 Oct 2024
It was a lovely place to stay for one night stopover in Cancun. It had plenty of eateries very close and within easy access to buses and taxis.
The check-in was slow and it was not clear where to go. We waited outside the gate and had tried to call the hotel but there was no answer. In the end we enquired at the cafe and was told to wait there until a staff can come check us in.
The room was nice and simple and clean and served our needs.
by A verified traveler
Posted 30 Jul 2024
The family who own & run this property are the kindest of people, not to mention how they do what they can to make sure your experience with them is as relax & comforting as possible. I stay with them every time I pass by Cancun & it’s always such a pleasure to be there.
by A verified traveler
Posted 28 Feb 2024
A delightful stay! Casa Mallorca's charm lies in its friendly and accommodating staff. They went above and beyond to ensure a comfortable and enjoyable experience. While the property itself might not offer the luxurious amenities of some larger resorts, the warm hospitality more than makes up for it. Overall, it's a fantastic choice for travelers seeking a welcoming and friendly atmosphere in Cancun.
by A verified traveler
Posted 25 Feb 2024
For my 1st visit to Cancun, my goal was to experience more of downtown culture, before moving to the hotel zone for a few nights. Mission accomplished. My stay here was great! This is small family run hotel. I’m not sure, but maybe there are 10 rooms. My room/bathroom was super clean, wifi and a/c worked great, etc. Diana speaks perfect English and is super nice. She was around all day to help out. My only note is that you can hear general city noise. Not a big deal for me, but I just wanted to note.
As some have posted in reviews, there are no signs for this place. If you arrive during the day when the restaurant is open, you can enter there. If you are arriving super early or late, you might want to just drop them a message to give a heads up.
As for location…You can hail a taxi or city bus from the main street, about 100’ away. A large Soriana supermarket is very close, but I liked the Chedraul more, just a few minutes further. Mercado 28 is about a 1-mile walk. There are a bunch of restaurants in close proximity. They also operate a restaurant and café window store in the hotel. I only ate there once, but it was excellent. Thank Casa Mallorca for your hospitality!
by A verified traveler
Posted 15 Feb 2024
We especially enjoyed the Casa's cafe and the host's friendly service and English.
by A verified traveler
Posted 10 Feb 2024
It is clean. the owner is very nice and helpful. There is no lobby or common sitting area. We arrived late at night, it would be helpful if there is a doorbell. The lady in the restaurant next door confirmed we’re at the right place. installing an exhaust fan in the bathroom with waterproof paint will reduce moisture accumulation. It was a good stay.
by A verified traveler
Posted 2 Feb 2024
Wonderful location. Friendly and very helpful staff. We will definitely stay here again.
by A verified traveler
Posted 5 Jan 2024
by A verified traveler
Posted 1 Jan 2024
Jorge and his daughter were extremely sweet and helpful! They really made us feel like friends even though we were just there for one night. The area is relatively quiet and next to a park, but there are lots of shops and restaurants nearby. Easy to come and go with a very secure gate and lovely plants and flowers. Would definitely recommend!
