Ratings based on 333 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Aug 2024 on Hotels
First room that was given to me was under construction, literally with plaster and tools on the ground. Second room given to me had accumulated water by the window, possibly due to earlier rain. Room had a musty odor. Towels were not clean. Hair and stains found in the bed sheets. On my last day, the shower head would not turn off. They tried to move me to a 3rd room in 2 days, but I was leaving the next morning so the shower head did not bother me. Location is great and the AC worked. Its a cheap stay so you can't expect much. But it should be at least clean with well functioning basics.
by A verified traveler
Posted 2 Aug 2024
by A verified traveler
Posted 1 Aug 2024
by A verified traveler
Posted 13 Jul 2024 on Hotels
by A verified traveler
Posted 11 Jun 2024 on Hotels
by A verified traveler
Posted 1 Mar 2024
We love to stay here when we come to Cancun! The rooms are nice and local food and shopping is within walking distance.
by A verified traveler
Posted 5 Jan 2024
the location is good. We checked in on 12/29, the next door restaurant had a party, the noise was very loud. we could not steep. The noise finally stopped at 4 am on 12/30. We did not sleep the whole night. I asked the property front desk if there is anything they can do about this ? The front desk said the noise came from next door, there is nothing they can do for me. The front desk suggested I contact the manger to follow up. I was very disappointed about this. I sent email to the hotel manger , no response.
by A verified traveler
Posted 3 Jan 2024 on Hotels
by A verified traveler
Posted 5 Oct 2023
Comment from Hotel Management
21 Nov 2023 by CIS crue, Hotel Management
Thanks for your valoration, we are glad you have had a great stay with us!
by A verified traveler
Posted 12 May 2023 on Hotels
Comment from Hotel Management
27 May 2023 by Silvia, Hotel Management
Muchas gracias por tomarse el tiempo de dejarnos una evaluación. Para cada uno de los que colaboramos en Cancun International Suites ha sido un placer atenderlos. Esperamos verlos pronto
