Ratings based on 127 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Mar 2024 on Hotels
Comment from Hotel Management
19 Mar 2024 by er, Hotel Management
Gracias por hospedarse con nosotros, lamentamos que no haya sido de su total agrado.
by A verified traveler
Posted 5 Mar 2024 on Hotels
Comment from Hotel Management
19 Mar 2024 by Erika Garcia, Hotel Management
gracias por su estancia, fue un placer recibirle
by A verified traveler
Posted 5 Mar 2024
Comment from Hotel Management
29 Apr 2024 by Erika Garcia, Hotel Management
we are sorry you didnt like the hotel
by A verified traveler
Posted 27 Feb 2024
It felt like living and walking in a brothel. People were consuming unacceptable things, and bringing strange people. The place is dirty, the economic room has no access to the ac. The worst hotel in 11 years of my travelling. The staff is arrogant and will use excuses not to use the same language. They charged me more than what I had to pay for. The continental breakfast included bread butter jam, with Tea of a glass of juice.
Its a shame to be living in his hotel, and shame on Expedia for onboarding this apartment building(not a hotel).
Comment from Hotel Management
19 Mar 2024 by Erika Garcia, Hotel Management
thank you for the feedback, I dont understand why, if you stayed one night, you didnt complaint in the front desk. we dont know why you are telling this was a brothel, we dont accept people like you are saying. It you felt that way, you should tell in the front desk. consuming unacceptable things? did you see anything? We do not accept drinks brought in and smoking is not allowed. its too bad you didnt tell if you saw something like that and you didnt complain.Place is not dirty, we clean hotel and we dont have any complain about it. "arrogant", when you go to any other country, try learn the lenguage, is not our obligation speak your lenguage and is not arrogance. Next time try calling to be sure someone speaks and understand if you have problem with any staff. You booked the room thru expedia.mx, we assumed you speak spanish.
by A verified traveler
Posted 23 Jan 2024 on Hotels
Comment from Hotel Management
24 Jan 2024 by Lorena Gutierrez, Hotel Management
gracias por hospedarse con nosotros, esperamos regrese pronto.
by A verified traveler
Posted 10 Jan 2024 on Hotels
Comment from Hotel Management
24 Jan 2024 by Lorena Gutierrez, Hotel Management
Gracias por hospedarse con nosotros, le esperamos de regreso
by A verified traveler
Posted 21 Nov 2023 on Hotels
Comment from Hotel Management
6 Dec 2023 by Erika Garcia, Hotel Management
gracias por hospedarse con nosotros.
by A verified traveler
Posted 14 Jun 2023 on Hotels
Comment from Hotel Management
29 Jun 2023 by Lorena Gutierrez, Hotel Management
Muchas gracias por hospedarse con nosotros, fue un placer recibirle y esperamos que regresen pronto.
by A verified traveler
Posted 4 Jun 2023
This is definitely not a place for tourists. AC was at an additional cost, there was only bedding on one of the beds, and half of the floor was covered in a puddle of water. The surrounding area is unsafe (confirmed by two taxi drivers) and was noisy during the night. Staff was friendly but staying here was more of a crazy story than an enjoyable experience.
Comment from Hotel Management
4 Jun 2023 by Erika Garcia, Hotel Management
We are sorry to know that youve had a bad experience with us.
by A verified traveler
Posted 22 May 2023 on Hotels
Comment from Hotel Management
26 May 2023 by Erika Garcia, Hotel Management
gracias por su puntuación, lamentamos que no haya sido de su agrado.
