Ratings based on 1,507 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Is an old property but in good condition.
Easy access to the beach
Good communication with the employees
Clean. We’ll be back next year
by A verified traveler from Austin
Posted 15 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Beachscape Kin Ha Villas & Suites , Hotel Management
Thank you for choosing Beachscape Kin Ha Villas & Suites for your recent stay. We appreciate your understanding and hope that if your travels bring you back to Cancun, you will consider staying with us again for a more enjoyable experience.
by A verified traveler
Posted 10 Dec 2024
I liked the property for the grounds and the beach are really NICE, BUT the ROOMS need to be UPDATED. VERY OLD.
Comment from Hotel Management
14 Dec 2024 by Beachscape Kin Ha Villas & Suites , Hotel Management
Dear Daneen, thank you for your kind words about our beautiful grounds and beach! We are delighted to hear you enjoyed these aspects of your stay. Your feedback regarding the rooms is valuable to us, and we are currently exploring options for updates to enhance our guests' experience. We strive to provide a comfortable and enjoyable environment, and your insights help us in that journey. We hope to welcome you back in the future and show you our improvements!
by A verified traveler
Posted 10 Dec 2024
This was the perfect choice for us. It has a fabulous beach, is within walking distance to a grocery store and the xcaret tour pickup location. It had everything in the room that we needed: hair dryer, a safe, a small fridge and bottled water.
There were a few reviews about the walls being paper thin or hearing noise through doors, but we had no problem at all...just turned on the white noise app on our phones and it drowned out any outside noise that there might have been. Someone else said that the had bites on their legs and wondered if there were bed bugs. We checked the beds when we got there and there was no infestation at all...everything was good. Yes, the hotel is a little dated but for me, paying the extra cost for a new hotel just wasn't worth it. I'd definitely stay here again.
Comment from Hotel Management
14 Dec 2024 by Beachscape Kin Ha Villas & Suites , Hotel Management
Dear Brent, thank you for your wonderful feedback! We are delighted to hear that Beachscape Kin Ha Villas & Suites met your expectations and provided you with a comfortable stay. It's great to know that you found our beach fabulous and enjoyed the convenience of nearby amenities. We appreciate your understanding regarding the older aspects of our property and are glad that our accommodations, including the amenities in your room, contributed to a pleasant experience. Your tips for managing noise are appreciated and could help other guests. We hope to welcome you back soon for another memorable stay.
by A verified traveler
Posted 5 Dec 2024
Great beach nice restaurant on property good breakfast. Don't recommend the rooms on street side as a bit noisy room 1301 has lots of road noise staff super friendly and helpful
Comment from Hotel Management
11 Dec 2024 by Beachscape Kin Ha Villas & Suites , Hotel Management
Dear Cory, thank you for your feedback. We are glad to hear that you enjoyed our beautiful beach, restaurant, and breakfast offerings. We apologize for the inconvenience caused by the noise from the street side rooms. Your comments are valuable to us, and we will address this issue to ensure a more peaceful stay for our guests in the future. We appreciate your compliments towards our friendly and helpful staff. We hope to have the opportunity to welcome you back for a more enjoyable experience next time. Thank you for choosing Beachscape Kin Ha Villas & Suites.
by A verified traveler
Posted 4 Dec 2024
Beautiful beach front and clean property. Friendly staff. Good breakfast.
Comment from Hotel Management
11 Dec 2024 by Beachscape Kin Ha Villas & Suites , Hotel Management
Dear Vinay, thank you for your kind words! We're thrilled to hear that you enjoyed our beautiful beachfront and clean property. Our team works hard to provide friendly service, and it's wonderful to know that it made a positive impact on your stay. We're glad you also loved our breakfast offerings. Your feedback is invaluable to us and motivates us to keep improving. We hope to welcome you back soon for another memorable experience at Beachscape Kin Ha Villas & Suites!
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Beachscape Kin Ha Villas & Suites , Hotel Management
Dear Tanya thank you for sharing your feedback with us. We hope to have the opportunity to welcome you back in the future. Warm regards.
by A verified traveler
Posted 2 Dec 2024
Great stay. Amazing staff (Victor is the best), attention to details and exceptionally clean. We got a room that we didn't quite like and informed the staff about our preference. The hotel didn't let it slide, they actually arranged a better room for us the next day. The private beach to the hotel has amazing teal color and available beach beds for use. The restaurant has a great view of the sea. The cleaning and gardening staff are doing a great job. Two things to improve: since the water is not drinkable, there should be a dispenser for drinking water for the guests (I had to buy the 8-liter drinking water bottles from GoMart and carry it to the hotel). There are literally no wall sockets/outlets in the room. The management should pay attention that now a days people have at least 5 items to charge at the same time so providing a multiplug would definitely help. Otherwise very pleasant and wonderful stay.
Comment from Hotel Management
11 Dec 2024 by Beachscape Kin Ha Villas & Suites , Hotel Management
Dear Kazi, thank you for your wonderful feedback! We are thrilled to hear about your great experience and that our staff, especially Victor, made a positive impact on your stay. Your comments regarding the room preference and our beach amenities are greatly appreciated. We are continuously working on improving our services, and we will certainly take note of your suggestions regarding the water dispenser and the availability of wall sockets. Your comfort and satisfaction are our priorities, and we hope to make your next visit even better. We look forward to welcoming you back to Beachscape Kin Ha Villas & Suites for another memorable getaway!
by A verified traveler
Posted 29 Nov 2024
We enjoyed our one night stay
Comment from Hotel Management
29 Nov 2024 by Beachscape Kin Ha Villas & Suites , Hotel Management
Thank you for choosing Beachscape Kin Ha Villas & Suites for your stay! We are delighted to hear that you enjoyed your one night with us. We strive to provide a memorable experience for all our guests, and we are glad to know that we met your expectations. Our team looks forward to welcoming you back for another fantastic stay in the near future!
by A verified traveler
Posted 29 Nov 2024
Rooms a little dated but overall good
Comment from Hotel Management
29 Nov 2024 by Beachscape Kin Ha Villas & Suites , Hotel Management
Dear Benjamin, thank you for sharing your thoughts! We're glad to hear you enjoyed your stay overall. We appreciate your feedback regarding the room décor; we are continually striving to enhance our facilities and will take your comments into consideration as we plan future updates. Our team is dedicated to providing a relaxing experience for our guests, and we’re pleased that you felt comfortable during your visit. We hope to welcome you back to Beachscape Kin Ha Villas & Suites for another enjoyable stay in the future!
