Ratings based on 969 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
Great place
by A verified traveler
Posted 10 Dec 2024
Im don't like Television need to update
Comment from Hotel Management
10 Dec 2024 by staff, Hotel Management
Dear Evangelina, thank you for sharing your feedback with us. We appreciate your input regarding the television in the room and will definitely take it into consideration for future improvements. We strive to provide the best possible experience for all our guests, and your comments help us identify areas where we can make enhancements. If there is anything else we can do to make your stay more enjoyable, please do not hesitate to let us know. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience. Best regards, The Team at Ambiance Suites Cancun
by A verified traveler
Posted 13 Nov 2024
The room had coffee maker but no coffee pods. The AC was pretty loud. Some drawers had broken knobs.
Comment from Hotel Management
4 Dec 2024 by staff, Hotel Management
Thank you for sharing your feedback, Tarun. We apologize for the inconvenience you experienced with the coffee pods, AC noise, and broken knobs. Your comments have been shared with our team for immediate attention. We hope you will give us another opportunity to exceed your expectations on your next visit to Cancun.
by A verified traveler
Posted 30 Oct 2024
Nice stay and several restaurants near the hotel.
Comment from Hotel Management
4 Dec 2024 by staff, Hotel Management
Dear Troy, thank you for sharing your experience at Ambiance Suites Cancun! We're delighted to hear you had a nice stay and enjoyed the variety of restaurants nearby. Our location is designed to provide our guests with convenience and great dining options, making it easier to explore the local flavors. We hope you had a chance to relax and enjoy everything our hotel has to offer as well. We look forward to welcoming you back on your next visit to Cancun. Safe travels!
by A verified traveler
Posted 17 Oct 2024
Please add another ashtray outside for the smokers.
To many butts on the ground at the front steps of the neighboring business.
Comment from Hotel Management
4 Dec 2024 by staff, Hotel Management
Dear Cheryl, Thank you for your valuable feedback regarding the need for an additional ashtray outside for smokers. We will address this issue promptly to ensure our premises remain clean and welcoming for all guests. Your input helps us improve our services, and we appreciate your attention to detail. We look forward to welcoming you back to Ambiance Suites Cancun in the future. Best regards, Hotel Management
by A verified traveler
Posted 16 Oct 2024
Very good
Comment from Hotel Management
4 Dec 2024 by staff, Hotel Management
Dear Fabio, thank you for your positive feedback! We are thrilled to hear that you enjoyed your stay at Ambiance Suites Cancun. Our team works diligently to provide a delightful experience for our guests, and your kind words motivate us to keep up the good work. We hope to welcome you back soon for another wonderful visit, where you can enjoy more of what Cancun has to offer. If you have any specific requests for your next stay, please do not hesitate to let us know. Safe travels!
by A verified traveler from Gastonia
Posted 28 Sep 2024
El hotel está anticuado, las habitaciones no están muy limpias y les falta renovación en los muebles y sábanas y toallas. Las camas son viejas y los colchones son incomodos y se sienten muy aguados. Es un hotel solo para pasar la noche pero creo que hay mejores opciones por el mismo precio en esa zona. No lo recomiendo.
by A verified traveler
Posted 19 Sep 2024 on Hotels
by A verified traveler
Posted 11 Sep 2024
Buen servicio
by A verified traveler
Posted 22 Aug 2024
2 beds and only 1 coffee cup, 1 hand towel. Asked for more but told no. Coffee maker but no coffee. Comfortable bed.
