Ratings based on 981 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2025
Hotel was fine but nothing to rave about. We were comfortable and atagf were very helpful and accomodating. They have a good parking lot but bigger vehicles would have trouble getting in and out.
Room was fine but couls use being updated. We had an ocean view but it was a couple blocks away so there was also a view of gabage and rides.
Pool area on the roof looked bice but sadly was closed for our stay due to the high winds. Pool was smaller but the deck with chairs was large. It is a fine place to stay for one or two nights if traveling through but i wouldnt want to stay long term.
by A verified traveler
Posted 18 Jan 2025
Many restrictions, personnel not efficient, poorly friendly and not helpful at all.
by A verified traveler
Posted 14 Jan 2025
It was good.
by A verified traveler
Posted 11 Jan 2025
by A verified traveler
Posted 10 Jan 2025
by A verified traveler
Posted 5 Jan 2025
Near the main hotel zone’s attractions, but not worth the price at all. If this hotel is a sample of what an Aloft hotel is, you’re better off absolutely anywhere else. Premium price without the premium look, feel, food or rest.
The disconnect between the room price and what you get in exchange is far too great to not feel taken advantage of
Comment from Hotel Management
9 Jan 2025 by ALOFT CANCUN, Hotel Management
Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations. We aim to provide great value for our guests, and we sincerely apologize if the hotel did not meet your standards in terms of pricing and amenities. Your comments are important to us, and we will take them into consideration as we continue to improve our services. We hope to have the opportunity to welcome you again in the future and offer a more satisfying experience.
by A verified traveler
Posted 5 Jan 2025
Comment from Hotel Management
9 Jan 2025 by ALOFT CANCUN, Hotel Management
Dear guest,Thank you very much for your rating.We hope to remain your preferred option whenever you visit Cancun.
by A verified traveler
Posted 4 Jan 2025
Air condition did not work well and property did nothing to fix it.
We had to ask every day for extra towels even after requested upon arrival.
Comment from Hotel Management
9 Jan 2025 by ALOFT CANCUN, Hotel Management
Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered. We regret that these matters were not addressed promptly, and we are taking the necessary steps to improve in these areas. We appreciate your feedback and hope to have the opportunity to welcome you again and provide you with a more pleasant experience.
by A verified traveler
Posted 1 Jan 2025
Very happy to stay there. I wish a balcony of see view was there. But rest everything was very nice.
Comment from Hotel Management
9 Jan 2025 by ALOFT CANCUN, Hotel Management
Thank you so much for your kind review! We’re so happy to hear that you had a great stay with us. We truly appreciate your feedback and are glad that everything was to your liking. Although our rooms do not have balconies, we’re pleased to offer a rooftop where you can enjoy beautiful sea views, as well as a 360 view of Cancun. We hope to welcome you back soon for another wonderful stay!
by A verified traveler
Posted 31 Dec 2024
Pros : price, close to tour pickup spots, resturants. Very nice and friendly staff, house keeping, front desk etc(you may have to use google tranlator). Onsite tour bookings. Good option if you are busy with day acitivities
Cons: Front desk staff spoke little english. They gave us paper bracelets and told us we had to return or $12 fine. No onsite resturant (only breakfast). Ongoing construction. Asked for beach towels and they said staff was not available to process(clean) towels and they are limited. They had open bar with limited drinks but staff handling bar had limited knowledge on making cocktails.
Comment from Hotel Management
9 Jan 2025 by ALOFT CANCUN, Hotel Management
Thank you for your detailed review! We truly appreciate your feedback. We're glad to hear you enjoyed our convenient location, friendly staff, and tour booking services. We're also grateful for your understanding regarding the language barrier and are working to improve that for our future guests. We apologize for any inconvenience caused by the construction, but we’re happy to inform you that it has now been completed. We look forward to welcoming you back to experience our newly renovated facilities. Your comments about the bar service will be passed on to ensure better experiences in the future. We hope to see you again soon!
