Ratings based on 679 Verified Reviews
4.5 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
The hotel was clean and in a convenient location.
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
1 Jan 2025 by The Sebel Canberra Civic Management, Hotel Management
Dear Rajneel, We very much appreciate your comments regarding your stay at the Sebel Canberra Civic. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Canberra Civic Management
by A verified traveler from Glenhaven
Posted 1 Jan 2025
Comment from Hotel Management
1 Jan 2025 by The Sebel Canberra Civic Management, Hotel Management
Dear Lillian, We very much appreciate your comments regarding your stay at the Sebel Canberra Civic. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Canberra Civic Management
by A verified traveler
Posted 31 Dec 2024
Great properly at a reasonable price
Comment from Hotel Management
1 Jan 2025 by The Sebel Canberra Civic Management, Hotel Management
Dear Rebecca, We very much appreciate your comments regarding your stay at the Sebel Canberra Civic. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Canberra Civic Management
by A verified traveler
Posted 31 Dec 2024
Great property at a great price. Sadly had a housekeeping issue where the pillows had no pillow slips on the bed and were covered in hair. Requested the pillows be fixed and came back to find the pillows had simply been thrown in the wardrobe. Night staff got replacements but bit disappointing. Other than that rooms and facilities are great. Will stay again
Comment from Hotel Management
1 Jan 2025 by The Sebel Canberra Civic Management, Hotel Management
Dear Rebecca, We very much appreciate your comments regarding your stay at the Sebel Canberra Civic. It is always a pleasure to receive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Canberra Civic Management
by A verified traveler
Posted 29 Dec 2024
Property location was great.
Comment from Hotel Management
30 Dec 2024 by The Sebel Canberra Civic Management, Hotel Management
Dear Steve, We very much appreciate your comments regarding your stay at the Sebel Canberra Civic. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Canberra Civic Management
by A verified traveler from SOUTH MORANG
Posted 28 Dec 2024
All good except noisy A/C overnight which kept disturbing our sleep.
Comment from Hotel Management
30 Dec 2024 by The Sebel Canberra Civic Management, Hotel Management
Dear Davendra, We very much appreciate your comments regarding your stay at the Sebel Canberra Civic. It is always a pleasure to receive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Canberra Civic Management
by A verified traveler
Posted 26 Dec 2024
Accessible room bathroom shower water overflows to bathroom floor. Kitchen pots not clean.
Comment from Hotel Management
26 Dec 2024 by The Sebel Canberra Civic Management, Hotel Management
Dear Vivian, We very much appreciate your comments regarding your stay at the Sebel Canberra Civic. It is always a pleasure to receive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Canberra Civic Management
by A verified traveler
Posted 22 Dec 2024
Receptionists were terrible. No greeting, did not give me the breakfast voucher until I found out that my deal included breakfast.
We told the hotel that a pet dog will be coming but no pet bed or bowl were provided.
Inside all elevator there was rubbish.
Not sure how this hotel is getting positive feedbacks. The only good thing is probably that it is close to the Canberra Centre.
Comment from Hotel Management
22 Dec 2024 by The Sebel Canberra Civic Management, Hotel Management
Dear Yoshiyuki, Thank you for taking the time to tell us about your experience at the Sebel Canberra Civic. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Canberra Civic Management
by A verified traveler from Hawthorne
Posted 9 Dec 2024
Comment from Hotel Management
10 Dec 2024 by The Sebel Canberra Civic Management, Hotel Management
Dear Carol, We very much appreciate your comments regarding your stay at the Sebel Canberra Civic. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Canberra Civic Management
