Ratings based on 966 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
by A verified traveler
Posted 11 Nov 2024
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by A verified traveler
Posted 30 Oct 2024
Friendly
Comment from Hotel Management
10 Nov 2024 by Team QT Canberra , Hotel Management
Hi Carole,Sounds like you embraced the extraordinary. Love to hear it. Receiving reviews from aficionados like you is always a treat, and we look forward to blowing you away next time!
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
10 Nov 2024 by Team QT Canberra , Hotel Management
Hi Jo,We live for the thrill of receiving high marks and are ecstatic to hear that was your experience!
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
10 Nov 2024 by Team QT Canberra , Hotel Management
Hi Guy,Thank you for taking the time to share your feedback!We hope to welcome you back again soon.
by A verified traveler
Posted 17 Oct 2024
QT needs to be really careful not to let standards slip. The bathroom had grout mold, the floor around the bed had chocolate and under the bed was someone’s deodorant. Wooden frames were cracking and splitting. I hope the owners understand that they have great staff, a fantastic bar, good location and views - but the number one asset is the building and its upkeep.
Comment from Hotel Management
22 Oct 2024 by QT Crew , Hotel Management
Hi Gordon, We genuinely appreciate you taking the time to share your feedback with us and rest assured this has been shared with our team for review.
by A verified traveler
Posted 15 Oct 2024
I had a great time at the QT in Canberra. The staff were really apologetic about the construction, but it didn't bother me at all. The room was beautifully decorated and fun, and the best part was definitely the bar. The entire staff were just amazing!
Comment from Hotel Management
22 Oct 2024 by QT Crew , Hotel Management
Hi Sarah, Thank you for taking the time to share your recent experience with us. We are glad you enjoyed your stay and look forward to welcoming you back!
by A verified traveler
Posted 11 Oct 2024
The hotel staff very pleasant to deal with, helped unload bags/suitcases. Our rooms were not yet ready even though we arrived exactly at check in time. The paid parking was full so we had to use paid parking on the street for the duration of our stay. Strangely the AC could only heat! we tried both rooms and were puzzled, it should be labelled heater rather than AC. The bathrooms did not have ventilation so any odors will be ready to greet you for test of your stay! Overall it was okay.
Comment from Hotel Management
12 Oct 2024 by Team QT Canberra, Hotel Management
Hi Arun,We’re so sorry, that definitely doesn’t sound like it’s living up to the QT code of conduct. Cutting corners just isn’t in our nature, and anything but extraordinary is outright unacceptable here. Thank you for bringing your experience to our attention, and we’ll work hard to make sure it doesn’t happen again.
by A verified traveler
Posted 8 Oct 2024
Great location and modern vibe.
Comment from Hotel Management
10 Oct 2024 by QT Canberra Team, Hotel Management
Hi Louise. Sounds like you embraced the extraordinary. Love to hear it. Receiving reviews from aficionados like you is always a treat, and we look forward to blowing you away next time!
by A verified traveler
Posted 7 Oct 2024
I was quite shocked at how run-down QT is now. We had actually booked a newer hotel closer to the airport, but since QT is closer to the city and I’d had a good experience staying there in the past, we ended up booking with QT instead.
Check-in was a bit of a hassle, with only two staff at the front desk and three groups ahead of me, so it took ages to check in.
We had a terrible sleep the first night because the bed was extremely saggy and soft. We should have called to swap rooms, but since it was late, we decided to stick with it.
I raised the concern with the front desk the next day, and they were very helpful and changed our room after an inspection.
Also another annoying thing is that it’s heavily understaffed I think, we tried to call after hour like 9pm (being told 24/7 desk) it took ages for someone to pick up, we had to call multiple times.
On the day we left Canberra, we tried to buy some pastries from the lobby since we were hungry, but when we went to the café, we were told they never have any pastries… odd.
Also, note there’s a lot of construction going on around the area.
Overall, while the staff was helpful I will not stay at QT again. It’s nowhere near being a 4 star hotel.
Comment from Hotel Management
10 Oct 2024 by QT Canberra Team, Hotel Management
Hi Xiao. Thank you so much for sharing your thoughts – thorough reviews are always appreciated across every department, so we’ll make sure this is all passed through accordingly. In the meantime, let me take one for the team and say sorry for your experience with the wait times and state of the rooms. That just isn’t up to scratch, and we’d love to make it up to you next time!
