Ratings based on 978 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
Very small rooms, tv connectivity didnt quite work.
Comment from Hotel Management
19 Dec 2024 by Lukas Wilfling, Hotel Management
Dear RhianThank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager
by A verified traveler
Posted 7 Dec 2024
Excellent, beautiful place. Everyone working there was outstanding, friendly.
Comment from Hotel Management
9 Dec 2024 by Lukas Wilfling, Hotel Management
Dear Melinda,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, especially when it is directed at our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
9 Dec 2024 by Lukas Wilfling, Hotel Management
Dear Satomi,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager
by A verified traveler
Posted 17 Nov 2024
Great stay thanks
Comment from Hotel Management
19 Nov 2024 by Lukas Wilfling, Hotel Management
Dear Carol,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
by A verified traveler from Canton
Posted 12 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Lukas Wilfling, Hotel Management
Dear Paul,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
by A verified traveler
Posted 5 Nov 2024
Not a new property, looked like it has seen better days.
Comment from Hotel Management
5 Nov 2024 by Lukas Wilfling, Hotel Management
Dear Daniel,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Lukas Wilfling, Hotel Management
Dear Charles,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Lukas Wilfling, Hotel Management
Dear Helen,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
by A verified traveler
Posted 12 Oct 2024
Loft style rooms
Comment from Hotel Management
14 Oct 2024 by Lukas Wilfling, Hotel Management
Dear Natasha,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
by A verified traveler
Posted 30 Sep 2024
Old, noisy and rude
Comment from Hotel Management
1 Oct 2024 by Lukas Wilfling, Hotel Management
Dear Chris,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager
