Ratings based on 980 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 26 Oct 2024
We stayed here and were able to walk to restaurants, coffee shops, and attractions.
Comment from Hotel Management
27 Oct 2024 by Jayson Guilalas | Relief Night Manager, Hotel Management
Thank you for your feedback! We’re delighted to hear you enjoyed our convenient location and were able to explore nearby restaurants, coffee shops, and attractions. We hope to welcome you back for another great stay soon!
by A verified traveler
Posted 14 Oct 2024
Great location - short walk to the National Art Gallery.
Excellent dining with indoor and open air seating.
Comment from Hotel Management
15 Oct 2024 by Grace, Hotel Management
Dear Joan,Thank you for your kind words! We’re glad to hear you enjoyed our convenient location and dining options, both indoors and outdoors. It’s wonderful that our proximity to the National Art Gallery added to your experience.We hope to welcome you back again soon!Best regards,Grace Russell Duty Manager
by A verified traveler
Posted 12 Oct 2024
Historic hotel in a great location. Comfortable spacious room. We walked to most of the attractions that we visited, eg The National Gallery and a short Uber trip to some restaurants in Manuka. On site restaurant was good and a buzzing cafe with good coffee virtually next door. We would stay again.
Comment from Hotel Management
15 Oct 2024 by Grace, Hotel Management
Dear Elizabeth,Thank you for your lovely feedback! We’re delighted to hear that you enjoyed our historic hotel, its great location, and your comfortable, spacious room. It’s wonderful to know that our proximity to key attractions and restaurants added to your experience.We’re also glad you had a good experience at our on-site restaurant and the nearby café. We look forward to welcoming you back for another stay in the future!Best regards,Grace Russell Duty Manager
by A verified traveler
Posted 9 Oct 2024
Our room was well-appointed, comfortable and clean. Overall, we experienced good service and we enjoyed our breakfasts on both mornings. The staff were a bit rushed off their feet but they were pleasant and keen to help. The breakfast portions were generous and tasty! The hotel is in a quiet location and we walked to the National Gallery and Questacon. Parking is $18 a day but we easily found parking on a nearby street.
Comment from Hotel Management
11 Oct 2024 by Grace, Hotel Management
Dear Albert,Thank you for your wonderful feedback! We’re delighted to hear that you found your room well-appointed, comfortable, and clean. It’s great to know that you enjoyed our generous and tasty breakfast offerings as well.We appreciate your understanding regarding the staff's busyness, and we’ll continue to work on ensuring our team can provide the best service possible. It’s also fantastic to hear that you took advantage of our quiet location to explore nearby attractions.Thank you for sharing your experience, and we hope to welcome you back for another enjoyable stay in the future!Best regards,Grace Russell Duty Manager
by A verified traveler
Posted 7 Oct 2024
The property was lovely representative of an old heritage home. The staff were lovely and we enjoyed our stay. Our only criticism was the food and beverage. 24 hour room service was unavailable. Dirty dishes in the hall most of the day and breakfast was so under staffed that we ended up not eating at the property at all.
Comment from Hotel Management
11 Oct 2024 by Grace , Hotel Management
Dear Jane,Thank you for your kind feedback about our property and staff. We’re delighted to hear that you enjoyed your stay with us and appreciated the charm of our heritage home.However, we sincerely apologize for the issues you encountered with the food and beverage service. It’s disappointing to hear about the availability of room service, the cleanliness of the hall, and the staffing levels during breakfast. Your comments will be shared with our team to ensure improvements are made in these areas.We appreciate your insights and hope to welcome you back for a more enjoyable experience in the future!Best regards,Grace Russell Duty Manager
by A verified traveler
Posted 28 Sep 2024
Taps in bathroom noisy squeal
Comment from Hotel Management
1 Oct 2024 by Grace, Hotel Management
Dear Adrienne, Thank you for bringing this to our attention. We apologize for the inconvenience caused by the noisy bathroom taps. Your feedback is important, and we will have our maintenance team look into the issue immediately. We aim to provide a comfortable stay for all our guests, and we appreciate your understanding.If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back soon for an improved experience!Kind Regards, Grace Russell Duty Manager
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Grace, Hotel Management
Thank you for your review!
by A verified traveler from Fredericksburg
Posted 23 Sep 2024
Convenient location and friendly staff.
Comment from Hotel Management
25 Sep 2024 by Grace, Hotel Management
Dear Harold,Thank you for your kind words! We're glad to hear that you enjoyed our convenient location and found our staff to be friendly. It's always our goal to provide a welcoming and comfortable experience for our guests.We look forward to welcoming you back to Hotel Kurrajong in the future!Warm regards,Grace Russell Duty Manager
