Ratings based on 982 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Clean and quite central to everything. However, hotel and room facilities need some upgrading. Pool is not in the building, you’ll need to walk to another area to access it. Room TV doesn’t have any access to any entertainment (like Netflix or Foxtel) apart from local channels. But, nevertheless, the amount you pay for an accommodation for this property is value for money.
Comment from Hotel Management
3 Dec 2024 by Night Manager, Hotel Management
Hi James,We're glad to hear you enjoyed the cleanliness and the central location of our hotel. We appreciate your feedback on the room facilities, and we’re actively working on upgrading them to enhance our guests' experience. We also understand that the pool's location and the TV entertainment options didn’t meet your expectations, and we will look into ways to improve these aspects. That said, we’re happy you felt that the value for money was good. We hope to welcome you again soon.Qasim
by A verified traveler
Posted 1 Dec 2024
Great location and excellent accommodation
Comment from Hotel Management
3 Dec 2024 by Night Manager, Hotel Management
Hi Roger,We’re so pleased to hear that you enjoyed our great location and found the accommodation excellent. We look forward to welcoming you back for another fantastic stay.Qasim
by A verified traveler
Posted 1 Dec 2024
It's a nice hotel, staff was friendly and approachable. Top floor restaurant was closed during both nights, so that was unfortunate. However, the bar was open so we were able to grab dinner. Room was in great condition and clean. Would stay again.
Comment from Hotel Management
3 Dec 2024 by Night Manager, Hotel Management
Hi Nicole,We're glad to hear that you found our staff friendly and approachable, and that your room was in great condition and clean. We apologize for the inconvenience of the top-floor restaurant being closed during your stay. We're happy that you were still able to enjoy dinner at the bar, though, and we hope to have the restaurant open during your next visit. We'd love to welcome you back again soon.Qasim
by A verified traveler
Posted 24 Nov 2024
Great location always a lovely stay
Comment from Hotel Management
26 Nov 2024 by Night Manager, Hotel Management
Hi Donna,Thank you for your 5 out of 5 star rating. We look forward to having you again at the Rex Hotel.ThanksQasim
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Night Manager, Hotel Management
Hi Richard,Thank you for leaving a 5 star rating for your recent stay.Thanks,Qasim
by A verified traveler
Posted 17 Nov 2024
Staff were amazing.
Comment from Hotel Management
22 Nov 2024 by Night Manager, Hotel Management
Hi Jeff,Thank you for your positive feedback about our amazing staff. We look forward to having you back again at the Rex.Thanks,Qasim
by A verified traveler
Posted 14 Nov 2024
So many better places to stay no matter how nice the staff are.
Comment from Hotel Management
15 Nov 2024 by Night Manager, Hotel Management
Hi Catriona,We are glad you appreciated our staff, though we’re sorry to hear our place didn’t meet your expectations. There are plenty of options out there, but we like to think there’s something special about us. Wishing you the best in finding your perfect spot.Qasim
by A verified traveler
Posted 2 Nov 2024
Lacks parking spaces
Comment from Hotel Management
2 Nov 2024 by Night Manager, Hotel Management
Hi Daniel,Thank you for taking the time to leave a feedback. As for the parking situation, we’ll definitely look into how to manage bookings better. Qasim
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Night Manager, Hotel Management
Hi P,Thank you for your feedback.Qasim
by A verified traveler
Posted 19 Oct 2024
Average accomadation
Comment from Hotel Management
19 Oct 2024 by Night Manager, Hotel Management
Hi Kirsty,We are sad to hear that our "ACCOMMODATION" was average for your liking. I hope when you next time visit us our "ACCMMODATION" will hit all the right marks.Qasim
