Ratings based on 1,144 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Narellan Vale
Posted 13 Oct 2024
Apartments looking tired with dated shower in need of revamp especially. Yes currently surrounded by construction but didn’t bother us. Still a great location for quick travels around city sights. Staff average along with rooms. Convenient parking onsite.
Comment from Hotel Management
16 Oct 2024 by Sanjay Singh, Hotel Management
Dear Patricia,Thank you for your feedback regarding your recent stay. We appreciate your comments about the apartment’s condition, particularly the need for updates in the shower. We are actively working on improvements and your insights will be invaluable in guiding these efforts.We’re pleased to hear that you enjoyed our convenient location and parking options, and we take your observations about our staff and rooms seriously.We are committed to enhancing the overall guest experience and hope to welcome you back in the future for a stay that exceeds your expectations. Thank you again for your input.Best regards,Sanjay Singh
by A verified traveler
Posted 13 Oct 2024
Hotel in dire need for major refurbishments.
Comment from Hotel Management
16 Oct 2024 by Sanjay Singh, Hotel Management
Dear Gaurav,Thank you for your feedback. We appreciate your honesty regarding the need for refurbishments. Your comments are important to us as we continuously strive to enhance our facilities.We hope to have the opportunity to welcome you back in the future to see our improvements. Thank you again for sharing your thoughts.Best regards,Sanjay Singh
by A verified traveler
Posted 5 Oct 2024
The receptionist very friendly and walkable to Floriade and easy parking
Comment from Hotel Management
15 Oct 2024 by Sanjay Singh, Hotel Management
Dear Van,Thank you for your kind feedback! I’m glad to hear that our receptionist made a positive impression and that you found our location convenient for Floriade and easy for parking.We appreciate your comments and hope to welcome you back for another enjoyable stay in the future!Best regards,Sanjay Singh
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
23 Sep 2024 by The BreakFree Team , Hotel Management
Dear Sara,Thank you for taking the time to rate your recent stay with us. We truly appreciate your feedback, as it helps us enhance our guest experience.If you have any additional comments or suggestions, please feel free to share. We hope to welcome you back in the future.Kind regards,The BreakFree Team
by A verified traveler
Posted 19 Aug 2024 on Wotif
Comment from Hotel Management
22 Aug 2024 by The BreakFree Team , Hotel Management
Dear Belinda,Thank you for your feedback. I’m very sorry to hear that your experience didn’t meet your expectations. We take all feedback seriously and would like to understand more about what went wrong so we can address the issues and improve our service. Please contact us directly at 02 6276 3444 so we can discuss your experience in detail and work towards making things right. Your satisfaction is very important to us, and we hope to have the opportunity to restore your faith in our service.Kind regards,
by A verified traveler
Posted 26 Jul 2024
It was really good great for the family too
Comment from Hotel Management
22 Aug 2024 by The BreakFree Team , Hotel Management
Dear Maclani,Thank you for your feedback! We’re delighted to hear that you and your family had a great experience. It’s wonderful to know that our space worked well for you all. We hope to welcome you back for another fantastic stay soon!Kind regards,
by A verified traveler
Posted 24 Jul 2024 on Wotif
Comment from Hotel Management
22 Aug 2024 by The BreakFree Team , Hotel Management
Dear Rachael,Thank you for the excellent rating! We're delighted to hear that you had a great experience with us. We look forward to welcoming you back soon!Kind regards,
by A verified traveler
Posted 23 Jul 2024 on Wotif
Breakfast was amazing! the appartnent was great as well, thankyou
Comment from Hotel Management
22 Aug 2024 by The BreakFree Team , Hotel Management
Dear Melanie,Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the breakfast and found the apartment to your liking. It was a pleasure having you stay with us. We look forward to welcoming you back in the future!Kind regards,
by A verified traveler from Woollahra
Posted 17 Jul 2024
Comment from Hotel Management
8 Aug 2024 by BreakFree Team , Hotel Management
Dear Byron,Thank you for taking the time to leave us 4-star rating! We’re delighted to hear that you enjoyed your stay.Regards,BreakFree Team
by A verified traveler
Posted 14 Jul 2024
We had a nice short stay. The apartment is clean and well equipped. Staff at reception is prompt and polite.
One bed light is not connected to power
Comment from Hotel Management
8 Aug 2024 by BreakFree Team , Hotel Management
Dear Vladimir,Thank you for your feedback! I'm glad to hear you had a pleasant stay and found the apartment clean and well-equipped. I appreciate you letting us know about the issue with the bed light; we'll have our maintenance team look into it right away. If you have any other concerns or need anything else, please don’t hesitate to reach out. We hope to welcome you back soon!
