Ratings based on 443 Verified Reviews
4.6 Room cleanliness
4.3 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
Hotel location is great but they charge for parking. Cleanliness wasn't good and also the bedroom feel claustrophobic because it's very tiny for a queen size bed. Ventilation inside unit wasn't good as well.
Comment from Hotel Management
11 Nov 2024 by Katrina , Hotel Management
Dear Syed, Thank you for sharing your feedback with us. We genuinely appreciate you taking the time to let us know about your experience.We are glad to hear that you found our location convenient, but we regret that other aspects of your stay did not meet your expectations. We understand that the comfort and cleanliness of our rooms are essential, and we are sorry to hear you found the space and ventilation in the unit less than ideal.We understand your concern about the parking fees. While we do our best to keep additional costs minimal, parking in the area can be quite limited, and we work with local providers to ensure convenient options for our guests. Your feedback is invaluable, and we will continue to review how we can improve the overall experience for our guests.We truly value your feedback, as it helps us identify areas for improvement. Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with a better experience in the future. Please feel free to let us know if you need anything! Warm regards,Katrina LiHotel Manager
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Katrina , Hotel Management
Dear Yvette, Thank you very much for your great feedback! We are delighted to know you had a positive experience with us and truly appreciate the time you took to share your review.If there is anything we can do to make your next stay even better, please do not hesitate to let us know. We are always here to ensure you have a comfortable and enjoyable visit.Looking forward to welcoming you back soon!Warm regards,Katrina LiHotel Manager
by A verified traveler
Posted 30 Oct 2024
Always stay here. Service is fantastic.
Comment from Hotel Management
31 Oct 2024 by Katrina , Hotel Management
Dear Chris, Thank you so much for your continued loyalty and kind words about our service! It truly means a lot to our team to know that our efforts make your stays enjoyable.We are thrilled to hear you find our service fantastic, and we will continue striving to make every experience even better. Your feedback is a great motivation for us to keep raising the bar.We look forward to welcoming you back soon. If there is anything we can do to make your next stay even more memorable, please do not hesitate to let us know.Warm regards,Katrina LiHotel Manager
by A verified traveler
Posted 21 Oct 2024
Initially was booked due to close proximity to another location, but the room was so spacious, bed super comfy, ammenities amazing ( dishwasher,wash machine,iron/board, great bathroom with plenty of space for 2 toiletry bags ) and good quality tea/coffee goods. Then there was cheap close parking, a bonus voucher for the foyer "pantry" which included wine and even a supermarket across the road. Excellent. Have recommended to friends.
Comment from Hotel Management
22 Oct 2024 by Katrina , Hotel Management
Dear Catherine, Thank you so much for your wonderful feedback! We are truly delighted to hear that your stay with us exceeded your expectations. It is always a pleasure to know that our guests find comfort and convenience in our amenities! We are glad these little details made your stay more enjoyable. It is great to hear that pantry added even more value to your experience. We always strive to provide not just a comfortable stay but also those small touches that make it feel like a home away from home. Your recommendation to friends means the world to us, and we are grateful for your kind words.We look forward to welcoming you and your friends here in the future. Please feel free to reach out if there is anything we can do to make your next visit even better!Warm regards,Katrina LiHotel Manager
by A verified traveler
Posted 20 Oct 2024
Overall leanliness significantly declined since my last stay about 12 months ago
Comment from Hotel Management
22 Oct 2024 by Katrina , Hotel Management
Dear Ari, Thank you for sharing your feedback with us and returning to stay with us again. We are truly sorry to hear that your recent experience did not meet the standard of cleanliness you previously enjoyed during your stay with us. We pride ourselves on maintaining a clean and welcoming environment for all our guests, and it is very disappointing to know that we fell short this time.Please know that we take this feedback very seriously, and I will personally address the concerns with our housekeeping team to ensure we improve and meet the high standards you’ve come to expect.We truly hope we can have the opportunity to welcome you back soon for a much better experience. Please do not hesitate to reach out to me directly if there is anything further you’d like to discuss or if we can assist you with any future bookings.Sincerely,Katrina LiHotel Manager
by A verified traveler
Posted 8 Oct 2024
Business trip, stayed one night, room was very clean, comfortable and shower was great.
Comment from Hotel Management
10 Oct 2024 by Katrina , Hotel Management
Dear Jason, Thank you for choosing Abode Belconnen for your recent business trip and for taking the time to share your experience with us! We are delighted to hear that you found your room clean and comfortable, and that you enjoyed the stay. We strive to provide a restful and pleasant experience for all our guests, it is always wonderful to know we met your expectations.We look forward to welcoming you back in the future, and if there is anything we can do to make your next stay even more comfortable, please do not hesitate to let us know.Best regards,Katrina LI Hotel Manager
by A verified traveler
Posted 2 Oct 2024
Had a lovely stay at Abode Belconnen! Lovely clean apartment, quiet, kitchenette AND washer/dryer a big bonus. Friendly staff. My one recommendation if you are travelling with less mobile people (eg my elderly mum) request a room close to the lifts...we were the last room from the lifts and how the building is designed it is I'd say 150-200metres walking. Absolutely fine for able bodied people but just worth mentioning. A
Comment from Hotel Management
4 Oct 2024 by Katrina , Hotel Management
Dear David, Thank you for taking the time to share your feedback about your recent stay with us! We are delighted to hear that you enjoyed your stay, especially the cleanliness of the apartment, the amenities, and the service provided by our team.We also appreciate your suggestion regarding room assignment for guests with mobility concerns. Please know that we are always happy to accommodate requests for rooms closer to the lifts to ensure all of our guests have a comfortable experience! Thank you once again for choosing to stay with us, and we look forward to welcoming you and your family back in the future. Please feel free to let us know if you need anything! Kind regards, Katrina LI Hotel Manager
by A verified traveler
Posted 22 Aug 2024
Good location
Comment from Hotel Management
23 Aug 2024 by Katrina , Hotel Management
Dear Ana, Thank you for choosing to stay with us and taking your time to share your feedback! We are glad that overall you had a good stay! If you have any further comments, please feel free to reach out directly. We are looking forward to hearing back for another perfect stay! Kind regards, Katrina Li Hotel Manager
by A verified traveler
Posted 17 Aug 2024
Very convenient and comfy
Comment from Hotel Management
19 Aug 2024 by Katrina , Hotel Management
Dear Melissa, Thank you for your time to share this feedback here! We are thrilled to learn that your stay was enjoyable. It is always our goal to create a relaxing and enjoyable experience for our guests, and we are delighted to know we achieved that during your stay.We hope to welcome you back with another perfect stay! Please feel free to let me know if you need anything! Warmest regards, Katrina LI Hotel Manager
by A verified traveler
Posted 17 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Katrina , Hotel Management
Dear Khim, Thank you for such a wonderful feedback and we are delighted you had a great stay here at Abode Belconnen! Your feedback means a lot to us, and we look forward to welcoming you back soon.Should you have any further concerns, please feel free to let us know.Warm regards,Katrina LiHotel Manager
