Ratings based on 364 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Aug 2024
This place was so disgusting bugs in the bed not clean front desk kept trying to charge us for every little thing. Contacted Expedia canceled our reservation and went to another hotel. Upon arrival the locals around there live in a lot of poverty and have underage workers.
Comment from Hotel Management
20 Aug 2024 by - BVDR Team, Hotel Management
Dear Joseph,Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with us did not meet your expectations.As a hotel nestled in the natural beauty of Costa Rica, we are immersed in a tropical environment, especially during the rainy season. While we do our best to keep nature outside, occasional encounters with insects can occur. However, we want to assure you that we maintain strict cleaning standards, and we are always striving to improve our guests' experience.We understand your concerns about additional charges and want to clarify that our services and activities are standard for the area. We are happy to discuss any specific charges with you directly to address any misunderstandings.Regarding our community, we take immense pride in employing a high percentage of local residents. Our team members come from the surrounding area, and their involvement helps support the local economy. We adhere strictly to labor laws and absolutely do not employ minors.Your feedback is important to us as it helps us improve our services. If you have any further concerns or wish to discuss your experience in more detail, please don't hesitate to reach out to us directly.Thank you again for your feedback.Best regards, Buena Vista Hotel Management
by A verified traveler
Dépaysant
Posted 4 Aug 2024 on HotelsC’est tres dépaysant, le seul point négatif est le chemin pour s’y rendre car c’est un chemin très accidenté, mais typique pour le costa rica, mais rendu sur place ca vaut la peine car il y a plein d’activités sur place, c’est tres intéressant
Comment from Hotel Management
10 Aug 2024 by ZDM, Hotel Management
Merci beaucoup de nous avoir contactés et commenté votre séjour, nous espérons que vous nous rendrez visite à un autre moment,Sinceres salutations!
by A verified traveler
Posted 28 Jul 2024
A really pleasant environment. Nice walk to the river. Grounds were very nicely groomed.
Comment from Hotel Management
10 Aug 2024 by zdm, Hotel Management
Thank you for your comments and we hope you will visit us again.Best regards
by A verified traveler
Posted 18 Jul 2024
Comment from Hotel Management
20 Sep 2024 by -BVDR Team, Hotel Management
Thank you so much for your rating! We're glad you had a positive experience, and we appreciate you taking the time to leave your feedback. We hope to welcome you back again soon for more great memories! Pura Vida!
by A verified traveler
Posted 9 Jul 2024
Hot spring pools is amazing!
Comment from Hotel Management
10 Aug 2024 by zdm, Hotel Management
Thank you very much and we hope you can visit us again
by A verified traveler
Posted 26 May 2024
Beautiful property, accommodating and friendly staff.
Comment from Hotel Management
20 Sep 2024 by -BVDR Team, Hotel Management
Thank you so much for your rating! We're glad you had a positive experience, and we appreciate you taking the time to leave your feedback. We hope to welcome you back again soon for more great memories! Pura Vida!
by A verified traveler
Posted 28 Mar 2024
Buena Vista del Rincon offered a stunning escape nestled amongst the mountains. The highlight, without a doubt, was the incredible thermal pools. Taking a dip in the natural hot springs at the base of the volcano was pure bliss. The rooms themselves were spotless and comfortable. Keep in mind that the rooms don't have air conditioning, only ceiling fans; for March it was OK for my family.
For the adventurous traveler, Buena Vista del Rincon offered a decent selection of activities. Definitely if you're a foreigner, try the cultural tour. The nature trails were well-maintained, and the horseback riding was a great way to explore the surrounding area. We also enjoyed tubing down the long slide, a refreshing way to spend a hot afternoon.
However, there were a few areas where Buena Vista del Rincon could improve. The breakfast buffet, while adequate, was fairly standard and lacked any real wow factor. The trek down to the thermal pools, though scenic in its own right, was quite dusty and could be inconvenient because, according to the hotel, the only way to get to the pools is by tractor-drawn open carriage and by reservation only. Additionally, while the ecoadventure options were enjoyable, they weren't quite as extensive or unique compared to what other hotels.
Overall, Buena Vista del Rincon is a nice place to reconnect with nature. However, if you're looking for truly exceptional ecoadventures and better meals, you might want to consider exploring other options in the area
by A verified traveler
Posted 13 Mar 2024
by A verified traveler
Posted 9 Mar 2024
The views at sunset were spectacular
Comment from Hotel Management
21 Sep 2024 by -BVDR Team, Hotel Management
Thank you so much for your rating! We're glad you had a positive experience, and we appreciate you taking the time to leave your feedback. We hope to welcome you back again soon for more great memories! Pura Vida! -BVDR Team
by A verified traveler
Posted 8 Mar 2024 on Hotels
Family trip to Rincon de la Vieja.
We have to first say that the road that leads to Buena Vista is quite tricky at night. If you can manage to drive there in daylight, it’s much easier.
As for the hotel, it’s pretty rustic but comfortable nonetheless.
Waking up to the sound of birds is great.
The food is good, especially the pizza at the mirador while watching the sunset.
We did all the activities and they were really fun and exhilarating.
We especially enjoyed the Ziplines, waterslide and Tarzan swing. Not for the faint at heart.
Staff is very helpful and a special thanks to Oscar David, who helped make our activity day a memorable one.
We also went hiking in the national park. The hike up to the falls is challenging and a lot of fun.
Comment from Hotel Management
21 Sep 2024 by -BVDR Team, Hotel Management
Thank you so much for your rating! We're glad you had a positive experience, and we appreciate you taking the time to leave your feedback. We hope to welcome you back again soon for more great memories! Pura Vida! -BVDR Team
