Ratings based on 646 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Comfort
Comment from Hotel Management
31 Oct 2024 by Guest Relations Management, Hotel Management
Hi Glishen Lee,Thank you for reaching out and sharing your positive feedback with us. Our team is dedicated to providing a welcoming and comfortable experience for all our guests, and we are delighted to know that we achieved this during your visit. It brings us great joy to know that we contributed to your overall travel convenience and satisfaction.We look forward to the pleasure of hosting you again in the future!
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Guest Relations Management, Hotel Management
Hi Chih-Jung,Thank you for reaching out and sharing your positive feedback with us. Our team is dedicated to providing a welcoming and comfortable experience for all our guests, and we are delighted to know that we achieved this during your visit. It brings us great joy to know that we contributed to your overall travel convenience and satisfaction.We look forward to the pleasure of hosting you again in the future!
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Guest Relations Management, Hotel Management
Hi Debra,Thank you for reaching out and sharing your positive feedback with us. Our team is dedicated to providing a welcoming and comfortable experience for all our guests, and we are delighted to know that we achieved this during your visit. It brings us great joy to know that we contributed to your overall travel convenience and satisfaction.We look forward to the pleasure of hosting you again in the future!
by A verified traveler
Posted 29 Oct 2024
Very comfortable, good price, staff on front desk could have been more knowledgeable about local area.
Comment from Hotel Management
30 Oct 2024 by Guest Relations Management, Hotel Management
Dear Stephen,Thank you for your feedback! We’re glad to hear that you found your stay comfortable and appreciated the good price.We apologize that our front desk staff were not as knowledgeable about the local area as you would have liked. Your comments will help us improve our training to ensure our team can provide the best information and recommendations to our guests.Thank you for sharing your thoughts, and we hope to welcome you back for an even better experience in the future!
by A verified traveler
Posted 26 Oct 2024
The Front desk Person Kalan was very helpful and accommodating.
Comment from Hotel Management
28 Oct 2024 by Guest Relations Specialist, Hotel Management
Hi Jesse,Thank you for your kind words about Kalan at the front desk; we’re delighted to hear that you found him helpful and accommodating during your stay. Our team takes great pride in providing excellent service, and it’s always rewarding to know when our efforts make a positive impact on our guests' experiences. We strive to create a welcoming atmosphere for everyone, and feedback like yours inspires us to continue delivering exceptional hospitality. We hope to welcome you back in the future for another enjoyable stay!
by A verified traveler
Posted 25 Oct 2024
The pool and arcade were poorly maintained. The pool appeared as if it hadn’t been cleaned in a long time, and most of the arcade games weren’t working. While this may be the best hotel in the area, I’d prefer to try an Airbnb for our next stay.
Comment from Hotel Management
26 Oct 2024 by Guest Relations Management, Hotel Management
Hi Chanda,Thank you for taking the time to share your feedback with us. We’re sorry to hear that the pool and arcade did not meet your expectations during your stay. Cleanliness and maintenance are top priorities for us, and we will address these concerns with our team immediately.We appreciate your input about the arcade games as well; ensuring that our amenities are in good working order is essential for providing a great experience for our guests.While we’re disappointed to hear that you’re considering other options for your next stay, we value your feedback and hope you might give us another chance in the future as we work to improve our facilities.
by A verified traveler
Posted 24 Oct 2024
Heavy noise on the refrigerator.
Couldn’t sleep well.
Comment from Hotel Management
24 Oct 2024 by g, Hotel Management
Dear Chang,Thank you for taking the time to share your experience. We apologize for the noise from the refrigerator that affected your sleep. We understand how important a restful night is, and we’re sorry for the inconvenience you faced.Your feedback is valuable to us, and we will address this issue to ensure a more comfortable experience for future guests. If there’s anything we can do to make it right, please let us know.Thank you again for your comments, and we hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Guest Relations Management, Hotel Management
Hi John,Thank you for reaching out and sharing your positive feedback. We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.We look forward to welcoming you back again soon!
by A verified traveler
Posted 24 Oct 2024
Clean
Comment from Hotel Management
24 Oct 2024 by Guest Relations Management, Hotel Management
Hi Anne,Thank you for reaching out and sharing your positive feedback. We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.We look forward to welcoming you back again soon!
by A verified traveler from South Berwick
Posted 22 Oct 2024
The place was updated and clean!
Comment from Hotel Management
23 Oct 2024 by Guest Relations Management, Hotel Management
Hi Jennifer,Thank you for reaching out and sharing your positive feedback. We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.We look forward to welcoming you back again soon!
