Ratings based on 940 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Staff were disappointing.
I would not return to this property.
Comment from Hotel Management
21 Nov 2024 by Sérgio Serradeiro Pontes, Hotel Management
Thank you for your comments, they are very important to us.We regret to be unable to meet your expectations.Hoping to see you again in the near future.Kind regards,
by A verified traveler
Posted 17 Nov 2024
Metro is 2 blocks from the hotel. Always felt safe walking in the area.
Comment from Hotel Management
18 Nov 2024 by Sérgio Serradeiro Pontes, Hotel Management
Thank you for your comments, these are very important to us.Our team is very grateful that we were able to meet your expectations.We hope to see you again in the near future.Kind regards,
by A verified traveler from SUNNYVALE
Posted 1 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Sérgio Serradeiro Pontes, Hotel Management
Thank you for your comments, these are very important to us.Our team is very grateful that we were able to meet your expectations.We hope to see you again in the near future.Kind regards,
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Sérgio Serradeiro Pontes, Hotel Management
Thank you for your comments, these are very important to us.Our team is very grateful that we were able to meet your expectations.We hope to see you again in the near future.Kind regards,
by A verified traveler
Posted 16 Oct 2024
Most definitely not 4 star. Not at all. Basic and 3 star at best. Don't expect things to be actioned in a timely manner. Precedence placed on senior management not staffing to meet hotel needs perhaps? Such delays in getting things done. Room wasn't ready at checkin. Zero compensation offered. Bedding was never completed professionally. Urgh, so many things to list. Beyond me why this hotel has high rating. Limited sockets, no iron, no kettle, broken hangers, bulb not working, shower water running hot and cold etc etc etc. Staff try, and most were pleasant. I will never recommend this particular place for what the price is. Never. Again, repeat, definitely not 4 star.
Comment from Hotel Management
16 Oct 2024 by Sérgio Serradeiro Pontes, Hotel Management
Thank you for your comments, they are very important to us.We regret to be unable to meet your expectations.Hoping to see you again in the near future.Kind regards,
by A verified traveler from davis
Posted 12 Oct 2024
Very helpful and friendly staff. Exceptionally clean rooms.
Comment from Hotel Management
14 Oct 2024 by Sérgio Serradeiro Pontes, Hotel Management
Thank you for your comments, these are very important to us.Our team is very grateful that we were able to meet your expectations.We hope to see you again in the near future.Kind regards,
by A verified traveler
Posted 4 Oct 2024
Poor customer service and no flexibility. We asked for one plate to use in the room and they did not provide even we reached out to restaurant and front desk in person. Lack of coffee and gadgets in the room.
Comment from Hotel Management
4 Oct 2024 by Sérgio Serradeiro Pontes, Hotel Management
We truly appreciate your comments, these are very important to us.Our team hopes to welcoming you again in the near future.Kind regards,
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Sérgio Serradeiro Pontes, Hotel Management
Thank you for your comments, these are very important to us.Our team is very grateful that we were able to meet your expectations.We hope to see you again in the near future.Kind regards,
by A verified traveler
Posted 15 Sep 2024
Nice clean hotel in good location for transport. Excellent reception staff. Very helpful, polite and multi lingual
Comment from Hotel Management
16 Sep 2024 by Sérgio Serradeiro Pontes, Hotel Management
Thank you for your comments, these are very important to us.Our team is very grateful that we were able to meet your expectations.We hope to see you again in the near future.Kind regards,
by A verified traveler
Posted 21 Aug 2024
Comment from Hotel Management
23 Aug 2024 by Sérgio Serradeiro Pontes, Hotel Management
Thank you for your comments, these are very important to us.Our team is very grateful that we were able to meet your expectations.We hope to see you again in the near future.Kind regards,
