Ratings based on 468 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
Simple, clean, good service, great breakfast, modern.
Comment from Hotel Management
22 Oct 2024 by Tatiana Pacios - Gerente Geral, Hotel Management
Hello, Luiz!We are very happy to welcome you and to see from your comment that we provided you with a pleasant stay.We appreciate every compliment, we are always at your disposal and we hope that your stays with us will be even better.You can always count on us when you are in town!Sincerely,Tatiana Pacios - General Manager
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
2 Oct 2024 by Tatiana Pacios - Gerente Geral, Hotel Management
Olá, Fei!Gostaríamos de agradecer imensamente sua visita ao Rio Hotel By Bourbon Campinas!Sua avaliação além de bem-vinda é de fundamental importância para o contínuo aprimoramento de nossos serviços e instalações.Receba nossos agradecimentos e nosso desejo de receber sua visita novamente em um de nossos hotéis.Cordialmente,Tatiana Pacios - Gerente Geral
by A verified traveler
Posted 19 Jul 2023
Excellent from beginning to end. Awesome breakfast, clean and comfortable room, and the shower was amazing.
Comment from Hotel Management
21 Jul 2023 by Thiago Santos - General Manager, Hotel Management
Dear Mrs Leonora, We would like to thank you for choosing our hotel for your stay in Campinas and also for reviewing us. We are glad to know that you had a good experience with us and that youd approved our service and our structure. We also hope that you can return soon. Sincerely
by A verified traveler
over charge
Posted 22 Mar 2023 on HotelsI booked a one bed room but were given 2 beds and for me to change I have to pay extra fees.
Comment from Hotel Management
4 May 2023 by Thiago Santos - General Manager, Hotel Management
Dear Mr. Kin, Thank you for choosing our hotel for your stay and also for reviewing us at Hotels.com. I have checked the information about your reservation and unfortunatelly wed really recieved the request for a two bed room. Could it be that you could have made a mistake during the process? We remain at your disposal for any clarification you may need. We also hope that we could see you soon again. Sincerely,
by A verified traveler
Posted 29 Dec 2022
Great
Comment from Hotel Management
1 Feb 2023 by Thiago Santos - Gerente de Hospitalidade, Hotel Management
Prezado Sr. Odilon, Obrigado por se hospedar conosco e por nos avaliar através da Expedia. Ficamos felizes em saber que teve uma boa experiência e que aprovou a nossa estrutura e os nossos serviços. Esperamos poder revê-lo novamente em breve. Atenciosamente,
by A verified traveler
Posted 11 Nov 2022 on Orbitz
Nice place for business visiting, but you will need a car.
by A verified traveler
Posted 20 Jun 2022 on Hotels
Comment from Hotel Management
29 Jun 2022 by Thiago - Gerente de Hospitalidade, Hotel Management
Prezado Masaru,
Obrigado por se hospedar conosco e por nos avaliar através da Hoteis.com.
Ficamos muito felizes em saber que teve uma ótima experiência.
Esperamos poder revê-lo em breve!
by A verified traveler
Posted 28 Apr 2022 on Hotels
Comment from Hotel Management
19 May 2022 by Thiago - Gerente de Hospitalidade, Hotel Management
Prezado Sr. Marcio,
Muito obrigado pela hospedagem e por nos avaliar na Hoteis.com.
Ficamos felizes em saber que foi tudo bem em sua estada e esperamos poder revê-lo novamente em breve!
Atenciosamente,
by A verified traveler
Posted 2 Mar 2022 on Hotels
Comment from Hotel Management
20 Apr 2022 by Thiago Santos - Gerente de Hospitalidade, Hotel Management
Prezado hóspede Z F,
Agradecemos pela hospedagem e por nos avaliar na Hoteis.com.
Ficamos felizes em receber o seu feedback .
Esperamos que possa retornar em breve para uma próxima hospedagem!
Atenciosamente,
by A verified traveler
Posted 3 Dec 2021
