Ratings based on 834 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from New York
Posted 17 Nov 2024
All of the above categories. Excellent property and well staffed. Good food at breakfast.
Comment from Hotel Management
18 Nov 2024 by Priscila Koki - Coordenadora Guest Experience, Hotel Management
Dear Mr. Sieh,Thank you very much for your review! We are happy to know that you enjoyed our property, breakfast and staff.We look forward to welcoming you again soon!Warm regards,Priscila KokiGuest Experience Coordinator
by A verified traveler from New York
Posted 17 Nov 2024
Excellent location. Well staffed. Very comfortable, clean and safe.
Comment from Hotel Management
18 Nov 2024 by Priscila Koki - Guest Experience Coordinator , Hotel Management
Dear Mr. Sieh,Thank you very much for your review! We are happy to know that you enjoyed our service and facilities at our hotel. We look forward to welcoming you again soon to provide more pleasant moments.Warm regards,Priscila KokiGuest Experience Coordinator
by A verified traveler from Roswell
Posted 2 Nov 2024
It is an older hotel, but nice and clean. It is located in the best area in Campinas. It is the best hotel in Campinas. Their breakfast is below average for westerners
Comment from Hotel Management
5 Nov 2024 by Matheus Tomaz - Operations Leader, Hotel Management
Dear mr. Faouzi,Thank you very much for your review!We are happy to know that you enjoyed our service and facilities at our hotel.Our team will work in better breakfast options.We look forward to welcoming you again soon to provide more pleasant moments.Warm regards,
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Priscila Koki - Coordenadora Guest Experience, Hotel Management
Prezado Sr. Carlos,Obrigada por nos avaliar! Ficamos contentes que tenha gostado de nosso hotel.Esperamos hospedá-lo em breve, sempre que suas viagens lhe trouxerem à Campinas.Atenciosamente,Priscila KokiCoordenadora - Guest Experience
by A verified traveler
Posted 16 Sep 2024
The bathrooms has mold, we change room and the other bathroom was had mold.
Comment from Hotel Management
16 Sep 2024 by Priscila Koki - Guest Experience Coordinator , Hotel Management
Dear Mr. Hamilton,We appreciate your choice of our hotel for your recent stay in Campinas. We recognize the importance of excellent customer service and regret the issue with the bathroom. It is due to wear on the sink's silicone, which gives it a dark appearance. I want to inform you that periodic maintenance has already started, and we expect to have everything resolved soon.We look forward to welcoming you back soon!Warm regards,Priscila KokiGuest Experience Coordinator
by A verified traveler
Posted 13 Sep 2024
It’s a simple hotel. Room is very plain, not at 4 star level at all. Ok to sleep 1 night in transit.
Comment from Hotel Management
14 Sep 2024 by Priscila Koki - Guest Experience Coordinator , Hotel Management
Dear Mrs. Topiol,Thank you for choosing our hotel for your recent stay in Campinas, as well as for taking the time to complete this evaluation.We recognize the importance of excellent customer service. In this way, your constructive feedback has been shared with the relevant departments so that we can pursue our commitment to continuous improvement of our processes.We look forward to welcoming you back soon!Warm regards,Priscila KokiGuest Experience Coordinator
by A verified traveler
Posted 15 Jul 2024
Comment from Hotel Management
5 Aug 2024 by Priscila Koki - Coordenadora Guest Experience , Hotel Management
Prezado Sr. Bruno,Agradecemos muito por nos avaliar!Estamos contentes em saber que sua estada em nosso hotel atendeu às suas expectativas. Esperamos recebê-lo novamente em breve para proporcionar mais momentos agradáveis.
by A verified traveler
Good place to stay but not 5 star.
Posted 17 Jun 2024 on HotelsVery nice and staff friendly. Hotel room itself is a little dated.
Comment from Hotel Management
18 Jun 2024 by Matheus Tomaz - Operations Leader, Hotel Management
Dear mr. Philip, We're glad you've chosen our hotel to your stay in town. We are also happy that everything was ok.The responsables will be working in the room maintenance, to not be so outdated.We hope to see you again soon.Regards,
by A verified traveler
Posted 1 Jun 2024
Comfortable and easy
Comment from Hotel Management
1 Jun 2024 by Matheus Tomaz - Operations Leader, Hotel Management
Dear mr. Jiraporn, Thanks for your great review about our hotel! We're glad to know that was everything all right on your stay.We hope to see you again soon.Regards,
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
20 Jun 2024 by Matheus Tomaz - Operations Leader, Hotel Management
Dear mr. Stephen, Thanks for evaluating us with the best grade. We are happy to know that was everything all right during your time at our hotel. Come back soon!Regards,
