Ratings based on 683 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
Property was located on Duoro river. Room had very good views. Breakfast was awesome.
by A verified traveler
Posted 17 Sep 2024
What a beautiful hotel. The palace exceeded our expectations.
Comment from Hotel Management
22 Sep 2024 by The Pestana Palácio do Freixo Team, Hotel Management
Dear Mr. Vincent,Thank you ever so much for your wonderful review of your recent stay at the Pestana Palácio do Freixo Pousada & National Monument.We are absolutely thrilled to hear that our palace not only met but exceeded your expectations. It brings us immense joy to know that you appreciated the beauty of our historic property. Your kind words are like a breath of fresh air and truly inspire our team to continue delivering exceptional experiences.We eagerly await the opportunity to welcome you back, ensuring that your next visit is just as memorable, if not more so.Warmest regards,The Pestana Palácio do Freixo Team
by A verified traveler
Posted 16 Sep 2024
Beautiful grounds and very comfortable rooms. Easy cab to and from city center. Great stay!
Comment from Hotel Management
22 Sep 2024 by The Pestana Palácio do Freixo Team, Hotel Management
Dear Mr. David,Thank you for your gracious review of your recent stay at the Pestana Palácio do Freixo Pousada & National Monument.We are delighted to learn that you found our grounds to be beautiful and our rooms to be very comfortable. It is also pleasing to hear that you found the transportation to and from the city centre to be convenient.Our location does indeed offer a serene retreat away from the hustle and bustle of the historical centre, while still being within very easy reach. Your kind words are greatly appreciated, and we are thrilled that you had a great stay with us. We look forward to the pleasure of welcoming you back in the near future.Yours sincerely,The Pestana Palácio do Freixo Team
by A verified traveler from palm beach
Posted 13 Sep 2024
Very old building. Did not like the decor
Comment from Hotel Management
21 Sep 2024 by The Pestana Palácio do Freixo Team, Hotel Management
Dear Mr. Paul,Thank you for sharing your opinion about the Pestana Palácio do Freixo, Pousada & National Monument. We are rather proud that our esteemed hotel is composed of two historic edifices: an 18th-Century Baroque Palace, which is classified as a National Monument, and the building of a former cereal processing facility that once housed the renowned Companhia de Moagens Harmonia, classified as a Building of Public Interest.We appreciate that the decor may not align with everyone’s tastes, but we believe the historical significance and architectural grandeur of our establishment offer a unique and enriching experience.We sincerely hope you will consider returning to fully appreciate the charm and heritage we have to offer.Yours sincerely,The Pestana Palácio do Freixo Team
by A verified traveler
Posted 11 Sep 2024
Overbooked and under staffed. Exterior Architecture is beautiful, some of the interior especially the rooms are very outdated. Stay in the main part of the hotel may be a bit better. The shower was disappointing, low pressure and hard to get your whole body under the head. No conditioner provided.
by A verified traveler
Posted 30 Aug 2024
Beautiful views of the douro river
by A verified traveler
Posted 28 Aug 2024
It is a great hotel. It is clean and quiet, with a great breakfast, nice rooms, and professional staff. The best thing about it is the building itself and the surroundings. It's hard to believe such a beautiful place exists.
by A verified traveler
Posted 27 Aug 2024
Comfortable luxurious great place to stay
Comment from Hotel Management
28 Aug 2024 by Rafael Furão, Hotel Management
Dear Mr. Konstantine, On behalf of our entire team at Pestana Palácio do Freixo, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Palácio do Freixo.Best regards, Rafael Furão Unit Manager
by A verified traveler
Posted 12 Aug 2024
Comment from Hotel Management
14 Aug 2024 by Rafael Furão, Hotel Management
Dear Manny,Thank you so much for your fantastic 5-star review! We’re thrilled to hear that your stay with us was so positive and that you enjoyed your experience to the fullest.We look forward to welcoming you back soon and providing you with another excellent stay.Best regards,
by A verified traveler
Posted 30 Jul 2024
Beautiful stay. Enough distance from the busy streets of Porto for relaxing and quiet. Pool was amazing!!!
Comment from Hotel Management
14 Aug 2024 by Rafael Furão, Hotel Management
Dear Cláudia,Thank you for your wonderful feedback! We’re delighted to hear that you had a beautiful stay and enjoyed the peaceful distance from the busy streets of Porto.It’s great to know that you found our pool amazing. Your satisfaction is very important to us, and we’re thrilled that we could provide you with a relaxing and enjoyable experience.We look forward to welcoming you back soon!Best regards,Rafael FurãoUnit Manager
