Ratings based on 972 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Very basic room. Amenities need updating. However does the job if you just need a room to sleep in.
Comment from Hotel Management
2 Jan 2025 by Felix, Hotel Management
It seems you had a decent stay. We look foward to hearing from you again.
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Felix, Hotel Management
We're happy to hear you enjoyed your stay! We hope to see you again!
by A verified traveler
Posted 29 Dec 2024
I didn’t know there was 2 different hotels. Unfortunately I got “the lodge” which is not in the casino area. I asked for an upgrade willing to pay difference but the response from the desk was awful, very negative not willing to even try helping. I had to take the shuttle with a 1 month old baby and a 2 yr old baby girl. Super cold weather! Make sure you get the “resort” hopefully is cleaner and better beds.
Comment from Hotel Management
29 Dec 2024 by Felix, Hotel Management
We're sorry to say that all of our rooms for the Hotel Casino were sold for the 28th. We do apologize for that, as well any other issues you've experienced.
by A verified traveler from Monterey park
Posted 28 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Felix, Hotel Management
It looks like you've had an enjoyable stay! We wish you the best and hope you stop by again in the future!
by A verified traveler
Posted 27 Dec 2024
The Worst Beds Ever Super Hard And Noisy, Ceiling Was Leaking In Shower Part Of Roof Fell While Showering And Cockroaches Coming Out Of Walls And Tiles In Restroom And By Bed , Was Also Charged Twice For My Stay , Ended Up Checking Out Early Couldnt Stay Another Day With My 3 Month Baby And Still Was Charged A Early Out Fee, Worst Mistake Booking Here Never Again!
Comment from Hotel Management
28 Dec 2024 by Felix, Hotel Management
We're sory to hear about any issues you've had. We'll be sure to relay them to our management.
by A verified traveler
Posted 25 Dec 2024
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Comment from Hotel Management
28 Dec 2024 by Felix, Hotel Management
We're glad to hear you enjoyed your stay! We look forward to hearing from you again!
by A verified traveler
Posted 23 Dec 2024
Checked in at another location, when I drove down to my room, it was already occupied. Thankfully no one was in the room. That could have been very dangerous. Parking lot was not well lit. Beds were ancient, noisy and sagging. Housekeeping carts were very noisy at 8:30am. Could be a really cute place if they just put a little money into it.
Comment from Hotel Management
24 Dec 2024 by Felix, Hotel Management
We're sorry to hear about your experience. We'll be sure to pass the issues you had to management.
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
22 Dec 2024 by Felix, Hotel Management
Happy to see you had a pleasant stay with us. We hope to see you again!
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
22 Dec 2024 by Felix, Hotel Management
It seems that everything didn't meet expectations. Please feel free to reach out to us with the issues you had.
by A verified traveler
Posted 15 Dec 2024
The check-in counter and the room are too far apart. You need a car to transport, and room keys didn’t work at first. I had to make two round trips.
Comment from Hotel Management
17 Dec 2024 by Felix, Hotel Management
It seems things didn't meet expectations. We'll be sure to direct your issues to management and we apologize for the experience.
