Ratings based on 963 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
Hotel Italia was wonderful! The breakfast was outstanding! They even had an automatic pancake machine—so cool! They also provided us with umbrellas as a courtesy, which was very convenient. Highly recommend!
Comment from Hotel Management
27 Oct 2024 by Reception, Hotel Management
Hi Tim.and thank you so much for your wonderful review. Only the pancake machine is a good enough excuse to come back and visit - so see you soon!Best regards,Hotel Italia
by A verified traveler from germantown
Posted 20 Oct 2024
Very close to the train station , just crossing the mall and hop on the escalators. Very friendly staff and walkable to the Duomo and rest of historic places. The hotel is dated and there's not a/c.
Comment from Hotel Management
27 Oct 2024 by Reception, Hotel Management
Thank you for your feedback! We're glad to hear that you found our location convenient and our staff friendly. We appreciate your thoughts on the hotel's condition and the absence of air conditioning that will check and sort out. We're continuously working to improve our facilities, and your input is invaluable. We hope you enjoyed your stay overall and that you consider visiting us again in the future!Best regards,Hotel Italia Staff
by A verified traveler
Posted 16 Oct 2024
We enjoyed our stay here ( 2 nights total). Hotel staff was friendly and nice. Room was cozy and bed was comfortable. Bathrooms were big with the best water pressure.
We had laundry done (which was nice to have). The walk into the city center is about 10 minutes or so. Would stay here again!
Comment from Hotel Management
16 Oct 2024 by Hotel Italia, Hotel Management
Thank you so muche Christopher for letting us know how much you enjoyed your stay with us!Best regards,Hotel Italia Staff
by A verified traveler
Posted 11 Oct 2024
We had a lovely peaceful stay. Particularly enjoyed the buffet breakfasts
Comment from Hotel Management
16 Oct 2024 by Hotel Italia, Hotel Management
Dear Penny.We're so happy to read that you really appreciated our wow breakfast!Warmest regards from all of us,Hotel Italia Staff
by A verified traveler
Posted 10 Oct 2024
Easy walk from the train station IF YOU TAKE THE ESCALATOR SYSTEM THROUGH THE MALL.
Staff was super friendly. Great recommendations on dinner.
Comment from Hotel Management
16 Oct 2024 by Hotel Italia, Hotel Management
Thank you Rachael for taking your time the write these kind words. You have to come back soon - all the Staff is waiting for you!Best regards,Hotel Italia
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Hotel Italia, Hotel Management
Thank you, dear Daniel, for leaving us an excellent vote.Please com back soon!Best regards,Hotel Italia Staff
by A verified traveler
Posted 3 Oct 2024
I would have given a much higher rating for the staff except for the fact I had called the hotel a half hour before arriving because we had some confusion about the distance to the hotel. The staff member told me they were only a 15 minute walk from the train station. It was nearly 25 minutes up a steep, poorly maintained sidewalk because they did not say there was an escalator from the train station to the top of the hill a short distance from the hotel!!
Comment from Hotel Management
7 Oct 2024 by Hotel Italia, Hotel Management
Dear Robert,we're sorry to read your words. There must have been some misunderstanding because we always suggest the escalators, the absolutely best way to reach the hotel if you don't take a taxi. We apoligize if we weren't clear and hope to see you again another time.Best regards,Hotel Italia
by A verified traveler
Posted 1 Oct 2024
Good convenient to the train station
Comment from Hotel Management
3 Oct 2024 by Hotel Italia Staff, Hotel Management
Thank you!!!!
by A verified traveler
Posted 24 Sep 2024
Great staff ! Very helpful!
Comment from Hotel Management
28 Sep 2024 by Hotel Italia Staff , Hotel Management
Dear Joanna, we thank you for taking the time to leave such a pleasant review on Hotel Italia, especially for appreciating the constant commitment made by the staff at the reception for our guests.
by A verified traveler
Posted 18 Sep 2024
Great location for the train station and old town. Staff were friendly and breakfast excellent.
Comment from Hotel Management
18 Sep 2024 by Hotel Italia Staff, Hotel Management
Dear David, Thank you for taking the time to leave such a positive review about your stay at Hotel Italia. We are happy to read that our strategic location has been helpful and even more so that our staff have made your time with us enjoyable!
