Ratings based on 955 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Great location. Quiet and well-maintained hotel. Staff are helpful and friendly. Downstairs cafe a good option for snacks and breakfast.
Comment from Hotel Management
22 Nov 2024 by Tiffany – Admin/Reservation Agent, Hotel Management
Dear Neil,Thank you so much for your kind feedback! We’re glad to hear that you enjoyed our great location, quiet atmosphere, and well maintained facilities. It’s wonderful to know that our friendly and helpful staff, as well as the downstairs café, made your stay even more special. We hope to welcome you back soon!Many thanks,
by A verified traveler
Posted 17 Nov 2024
Convenient to train station. Quirky hotel catering to travelers.
Comment from Hotel Management
18 Nov 2024 by Tiffany – Admin/Reservation Agent, Hotel Management
Dear Mary, Thank you for choosing Ibis Cambridge Central for your recent stay. We’re delighted to hear you appreciated our convenient location near the train station—it’s something we’re proud to offer our guests!We hope your visit to Cambridge was enjoyable and that our hotel met your expectations. Should your travels bring you back to this lovely city, we would be thrilled to welcome you again.If there’s anything we can do to make your next stay even better, please don’t hesitate to share your thoughts.Safe travels, and we hope to see you again soon!Best regards,
by A verified traveler
Posted 17 Nov 2024
Quirky hotel that caters to travelers. Bathroom a little small and no hand towels. Food good. Room clean. Parking expensive unless you want to park 10 minutes away. Noisy at reception so difficult to hear.
Comment from Hotel Management
18 Nov 2024 by Tiffany – Admin/Reservation Agent, Hotel Management
Dear Mary,Thank you for choosing to stay at the Ibis Central Cambridge. We’re glad to hear that you enjoyed the cleanliness of your room and the food. Your feedback is greatly appreciated.We also apologize for the noise in the reception area, the lack of towels provided during your stay. and any inconvenience caused by the parking situation. Please know that we are continuously working to improve our guests' experience, and your comments will help us in making those improvements. Additionally, we regret that the size of the bathroom didn't meet your expectations, and we will certainly take your feedback into consideration.We hope to welcome you back in the future.Best regards,
by A verified traveler
Posted 15 Nov 2024
Excellent breakfast with plenty of choice. Comfortable bed. Quiet room. Only minus was the unpleasant smell in the room on arrival. Had to air the room and invest in a scented candle.
Comment from Hotel Management
18 Nov 2024 by Tiffany – Admin/Reservation Agent, Hotel Management
Dear Dendi,Thank you for choosing to stay with us at ibis Cambridge Central and for taking the time to share your experience. We're delighted to hear you enjoyed our excellent breakfast selection, found the bed comfortable, and appreciated the quietness of your room.However, I would like to sincerely apologize for the unpleasant smell you encountered upon arrival. This does not reflect the high standards we strive to maintain. I truly regret the inconvenience this caused and that you had to take steps to address it yourself. Your feedback has been shared with our housekeeping team to ensure such an issue is addressed and prevented in the future.We genuinely value your insights, as they help us improve our guest experience. We hope to have the opportunity to welcome you back in the future and ensure your next stay is flawless.Thank you once again for your kind words and constructive feedback.Warm regards,
by A verified traveler
Posted 9 Nov 2024
Nice room
Comment from Hotel Management
12 Nov 2024 by Hannah Front Office Team Member., Hotel Management
Dear Angie,Thank you for taking the time to share your experience! We’re delighted that everything met your expectations and look forward to your next visit.Take care,
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Hannah Front Office Team Member., Hotel Management
Dear John,Thank you for your fantastic feedback! We’re thrilled to hear you had such a great experience with us. We look forward to welcoming you back in the future!Best regards,
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
12 Nov 2024 by Hannah Front Office Team Member., Hotel Management
Dear Saffron,Your feedback means a lot to us, thank you! We’re so pleased to hear that you had a great experience, and we can’t wait to have you stay with us again.Kind regards,
by A verified traveler
Posted 22 Oct 2024
Clean and convenient for an overnight stay. Located right next to the station. Was able to walk or bus to the university and various pubs and restaurants.
Comment from Hotel Management
26 Oct 2024 by Hannah Front Office Team Member., Hotel Management
Dear Belinda,Thank you for your review! We're glad you found our location convenient for exploring the area and appreciated the comfortable stay. It sounds like you made the most of the nearby pubs, and restaurants. We hope to welcome you back next time you're in town!Kind regards,Hannah Front Office Team Member.
by A verified traveler
Posted 22 Oct 2024
Really a great hotel in a great location with a great crew.
Comment from Hotel Management
26 Oct 2024 by Hannah Front Office Team Member., Hotel Management
Dear Michael,Thank you for the fantastic feedback! We’re thrilled you enjoyed the hotel, location, and our dedicated team. It was a pleasure having you, and we look forward to welcoming you back for another great stay!Regards,Hannah Front Office Team Member.
by A verified traveler
Posted 22 Oct 2024
Couldnt empty the sink in tue bathroom didnt have a clue how to get the plug out .
Comment from Hotel Management
26 Oct 2024 by Hannah Front Office Team Member., Hotel Management
Dear Michael,Thank you for letting us know! We're sorry to hear about the trouble with the sink plug. Our team at reception is always available to help with any questions, so please don’t hesitate to reach out during your next stay. We hope to make your experience seamless and enjoyable!Kind regards,Hannah Front Office Team Member.
