Ratings based on 332 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 9 Nov 2024
The room had multiple areas where the wall paper was heavily neglected and peeling off. There was toilet paper in the toilet and long dark hair in the sink upon my arrival. The in room hot tub/ whirlpool also did not work at all. I kindly and politely asked for a modest refund due to the hot tub. I was told a Manager would refund it when they returned. I called back multiple times after my departure asking for a Manager. I was told there wasn't one because they no longer worked there. The clerk with very holey jeans mentioned that she had no way to reach the owner. Then on another call I made she said there was a Manager and that they would refund an agreed upon amount. The Manager never called me, and the refunded amount is not anywhere close to what was agreed upon. This is the first bad review of a hotel ive given in all my travels.
by A verified traveler
Posted 27 Oct 2024
When we went for breakfast there was none made. No one around including desk clerk. Other guests were angry as well. Horrible!
by A verified traveler
Posted 11 Oct 2024
by A verified traveler
Posted 21 Sep 2024
by A verified traveler from hayward
Posted 30 Aug 2024
Everything in the room, furniture, sheets, rug, and toilet was either old and/or defective or both, plus some dirty. Terrible experience. Never again will use this franchise.
by A verified traveler
Posted 26 Aug 2024 on Hotels
First I paid for a king suite and upon arrival was told they only had a double bed suite. Even though I booked this hotel almost 2 weeks in advance. Then we get to ohr room to find nail clippings on the floorand our jacuzzi didn't work. I called the front desk and was told they had no other room with a jacuzzi available. I said what is gonna be done and the guy said I dont know my maintenance man is off. I complained until they gave me a full refund. Then in the morning breakfast was less than par. Was suppose to start at 530 am and the staff said well we dont start it until 7....food wasnt great as well. I wont be staying here and the only good thong that happened was I booked though thos app and the customer service agent was very helpful and got me a full refund.
by A verified traveler
Posted 22 Aug 2024 on Hotels
by A verified traveler
Posted 16 Aug 2024 on Hotels
by A verified traveler
No curtains
Posted 10 Aug 2024 on HotelsThere was no curtains in my room. I only stayed one night and they were supposed to refund me for my other night. I still have not gotten that refund
