Ratings based on 335 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 9 Nov 2024
The room had multiple areas where the wall paper was heavily neglected and peeling off. There was toilet paper in the toilet and long dark hair in the sink upon my arrival. The in room hot tub/ whirlpool also did not work at all. I kindly and politely asked for a modest refund due to the hot tub. I was told a Manager would refund it when they returned. I called back multiple times after my departure asking for a Manager. I was told there wasn't one because they no longer worked there. The clerk with very holey jeans mentioned that she had no way to reach the owner. Then on another call I made she said there was a Manager and that they would refund an agreed upon amount. The Manager never called me, and the refunded amount is not anywhere close to what was agreed upon. This is the first bad review of a hotel ive given in all my travels.
by A verified traveler
Posted 27 Oct 2024
When we went for breakfast there was none made. No one around including desk clerk. Other guests were angry as well. Horrible!
by A verified traveler
Posted 11 Oct 2024
by A verified traveler
Posted 21 Sep 2024
by A verified traveler
Posted 17 Sep 2024 on Hotels
Comment from Hotel Management
18 Sep 2024 by Junta Hicks - General Manager, Hotel Management
I'm so sorry that your experience was less than excellent. I am working diligently with our staff to correct some issues we have on property. I hope when you're in our area again you stop in with us to see the progress made.
by A verified traveler
Posted 8 Sep 2024 on Hotels
Comment from Hotel Management
18 Sep 2024 by Junta Hicks- General Manager, Hotel Management
Thank you for your response. I understand your time is valuable and appreciate you giving me positive feed back to share with my staff.
by A verified traveler
Posted 2 Sep 2024 on Hotels
The carpet is very dirty in the room. The service waa bad. The breakfast was not good. The milk was spoiled. No napkins. The person working at front was not friendly. Took her a long time to help us— she she was not busy helping any customers
Comment from Hotel Management
18 Sep 2024 by Junta Hicks- General Manager, Hotel Management
I'm very sorry to hear of the issues you had while staying at our property. I am the new General Manager and I assure you I am working hard to get all the issues at this property resolved. I do hope when you're in our area again you will stop back in and note the changes made. Again we're very sorry and hope the remainder of your trip was enjoyable.
by A verified traveler from hayward
Posted 30 Aug 2024
Everything in the room, furniture, sheets, rug, and toilet was either old and/or defective or both, plus some dirty. Terrible experience. Never again will use this franchise.
by A verified traveler
Posted 26 Aug 2024 on Hotels
First I paid for a king suite and upon arrival was told they only had a double bed suite. Even though I booked this hotel almost 2 weeks in advance. Then we get to ohr room to find nail clippings on the floorand our jacuzzi didn't work. I called the front desk and was told they had no other room with a jacuzzi available. I said what is gonna be done and the guy said I dont know my maintenance man is off. I complained until they gave me a full refund. Then in the morning breakfast was less than par. Was suppose to start at 530 am and the staff said well we dont start it until 7....food wasnt great as well. I wont be staying here and the only good thong that happened was I booked though thos app and the customer service agent was very helpful and got me a full refund.
