Ratings based on 69 Verified Reviews
2.9 Room cleanliness
2.4 Service & staff
2.8 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Aug 2024
Good enough for the price but could of been nicer in the hallways
Comment from Hotel Management
21 Aug 2024 by Anchala , Hotel Management
Dear Richard,It sounds like the stay was decent for the price, but the hallways could have been improved to make the overall experience nicer. Thank you for sharing your feedback,and we hope you will consider giving us another chance to provide you with the experience you deserve.Best regards,
by A verified traveler
Shocking from start to finish
Posted 10 Jul 2024 on HotelsAppalling checking in process, I stay in a lot hot hotel (as you know from my account) and I pre paid and still look 20 minutes of filling out forms online before I could check in.
When I eventually got in the room was damp and smelt damp.
To tip it off no hot water so cold shower this morning.
I will never stay here again and I would strongly consider having this property on your app.
Comment from Hotel Management
25 Jul 2024 by Anchala , Hotel Management
Dear Robert,I am very sorry to hear about the difficulties you experienced during your stay. We understand that a smooth check-in process is essential, and we apologize for the inconvenience caused by the extended online form completion. We are also sorry to hear about the condition of the room, including the damp smell and lack of hot water. These are serious concerns, and we are addressing them immediately to ensure they are resolved. We appreciate you bringing this to our attention and thank you for bringing this to our attention and hope to welcome you back in the future.Best regards,
by A verified traveler
Cheap but a bit like student living
Posted 7 Jun 2024 on HotelsFair price for the city centre but it stank of cigarettes and was a bit tired and dirty with other people’s rubbish in the bins.
Comment from Hotel Management
11 Jun 2024 by Anchala , Hotel Management
Dear Paul,Thank you for sharing our feedback regarding your recent stay with us.We appreciate your positive comment about our fair pricing for the city center location. However, we sincerely apologize for your room smelled of cigarettes and that it was not as clean as it should have been.Your feedback is valuable in helping us maintain and improve our standards.Thank you for bringing these matters to our attention.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.
by A verified traveler
Posted 22 May 2024 on Hotels
As I arrived late it was great to have some cooking facilities. The room was quiet, clean and comfortable.
Comment from Hotel Management
23 May 2024 by Anchala , Hotel Management
Dear Christopher,We're delighted to hear that you found the cooking facilities useful and that you had a comfortable and peaceful stay. Providing a clean and comfortable environment is one of our top priorities, and we're glad to know that we met your expectations. We appreciate your feedback and look forward to welcoming you back in the future.
by A verified traveler
Posted 14 Nov 2023
Their photographer needs a raise with that quality of misleading photos
Comment from Hotel Management
20 Nov 2023 by Madison, Hotel Management
Dear Kaya,Thank you for sharing your feedback with us. We're sorry to hear that the visual representation of our property did not meet your expectations. We strive to provide accurate and appealing images to showcase our facilities.Your feedback is valuable, and we will review our visual content to ensure it accurately reflects the guest experience. If there are specific areas where you feel the images were misleading, we would appreciate more details to address the concerns effectively.We apologise for any inconvenience caused, and we hope that despite this, your actual experience during your stay was satisfactory. Thank you for bringing this to our attention, and we appreciate your understanding.Warm regards,Madison
by A verified traveler
Posted 25 Jun 2023 on Hotels
by A verified traveler
Posted 19 Mar 2023
Aboslutely terrible place. Supposed to be "self catering", with only a broken frying pan, no forks and no teaspoons, dirty crockery and damaged cups.
The shower contained mold with tepid water. Laminate floor was damaged in in every section, paint flaking off the walls. Metal stand on lamps and tables were rusty!!
What a dump, I have never stayed in a place as disgusting or depressing as this.
The only advice i would give anyone is "AVOID AT ALL COSTS"
by A verified traveler
Very poor apartment - avoid!!!
Posted 11 Jun 2022 on HotelsThe apartment I stayed in was really poor, basic and indicative of a homeless shelter. I received the wrong room checkin info and there was no key in the lock box causing inconvenience and having to get in touch to raise this issue after a long day at work. The apartment and internal stairwell is in a serious need of a makeover including unhygienic blown worktops from water from the sink and mould in the shower. I had purchased food to cook but there was no cooking pots and pans so was unable to - it took 2 days for them to arrive! Also no live TV due to faulty aerial and remote didn’t work. Maybe I got unlucky with number 7 but I would avoid this place at all costs!
by A verified traveler
Posted 16 May 2022 on Hotels
by A verified traveler
Adequate stay
Posted 9 May 2022 on HotelsI didn’t feel safe no lock on the inside of the door or secondary lock or chain. Walls paper thin and noisy heating system all night. Also stairs v steep and covered in dog hair. Toilets smelled of blocked drains. It was ok as a person staying alone I didn’t feel secure with the door this could easily be fixed as could dog hair in hall. I think in general there are problems with blocked drains in Cambridge so I don’t blame property for this. It was adequate but could be better. Would need earplugs.
Comment from Hotel Management
10 May 2022 by Roger Lucas, Hotel Management
Dear guest,
Thank you very much for giving us your thoughts on your recent stay in Cambridge with this very helpful and well-detailed review. We are sorry to hear about the mentioned issues. We will do everything needed to make sure this wouldn't be the case when you or any other guest would visit the property later.
With best regards,
Roger Lucas
