Ratings based on 521 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Thoughtfully decorated hotel that is in the center of Cambridge. The hotel was clean and the staff were friendly.
Comment from Hotel Management
24 Nov 2024 by Aleksander, Hotel Management
Hi Anna thank you fro your feedback
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by AHermoso, Hotel Management
Thanks Anita, much appreciated!
by A verified traveler
Posted 7 Nov 2024
Great stay- I would particularly like to thank Luca for going above and beyond in the communication prior to my stay and his friendly approach during my stay. He was super accommodating. I wouldn’t hesitate to stay here again.
Comment from Hotel Management
11 Nov 2024 by AHermoso, Hotel Management
Hi Abi, thanks a lot for your comments. We are absolutely delighted to see that you had a great stay and particularly impressed with Luca who was paramount in your enjoyment. Your appreciation means a lot and look forward very much to having the pleasure of your company with us again really soon! Warmest regards,
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
11 Nov 2024 by AHermoso, Hotel Management
Thanks Zachary, much appreciated!
by A verified traveler
Posted 4 Nov 2024
Beautiful river views. Lovely breakfast in a glass fronted room.
The bed was extremely comfortable. All in all this is a great hotel to spend time in.
Comment from Hotel Management
11 Nov 2024 by AHermoso, Hotel Management
Thanks Lucia for your lovely review. We are absolutely delighted to see from your perfect score and wonderful comments that you had a most enjoyable stay with us, this is much appreciated. We look forward very much to your next visit! Warmest regards,
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Aleksander, Hotel Management
Hi Koroush, thanks for your review. We are sorry to hear that you were not happy with your stay and offer our apologies for the shortfalls you experienced. We hope to be able to welcome you back and show you the improvements and offer you a great return visit. Thanks for staying with us, we hope to see you again in the not too distant future. Regards,
by A verified traveler
Posted 21 Oct 2024
We loved our stay here, and wish it could have been longer. The rooms were unique and cute. The staff was wonderful!
Comment from Hotel Management
21 Oct 2024 by AHermoso, Hotel Management
Thanks Jennifer for your lovely review, we are delighted that you enjoyed so much your stay with us and found the staff wonderful, this means a lot to us! Much appreciated!
by A verified traveler
Posted 16 Oct 2024
Respectable and courteous staff!
Comment from Hotel Management
17 Oct 2024 by Aleksander, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 11 Oct 2024
One of the best hotels in England.
Comment from Hotel Management
12 Oct 2024 by Aleksander , Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler from Wilsonville
Posted 7 Oct 2024
Perfect location! Lovely clean and picturesque. Well designed rooms. Kind staff, but no one knows what is going on! POS was down so restaurant and bar could not work. Even though the people are kind, nobody could answer a question. It is a sad deal as it is a great place.
Comment from Hotel Management
10 Oct 2024 by AHermoso, Hotel Management
Hi Jennifer, thanks for your review. Glad to see that you enjoyed your visit. Our apologies if the system was down and the team unable to help, we will endeavor to keep improving, we appreciate your input. Many thanks,
