Ratings based on 487 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Englewood
Posted 28 Sep 2024
We’ve been coming to Cambridge for years for business trips. We were very happy with our stay at Graduate. Lovely to be on the River Cam and walkable to many sites and restaurants. The bar area along the river is very nice - inside and out. Service is like other Hilton’s / ok for business travelers but not great..
by A verified traveler
Posted 28 Sep 2024
Beautiful, met there 10 years ago and spent our first moments together. Returning with our 7 year old daughter was really nostalgic. Cambridge is amazing and this hotel is right on the waterway with swans and "punting".
by A verified traveler
Posted 18 Sep 2024
Everything fantastic. Service a little slow.
Comment from Hotel Management
19 Sep 2024 by AHermoso, Hotel Management
Thanks Sam for your input, much appreciated!
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Aleksander, Hotel Management
Thanks for your 5 out of 5, much appreciated!
by A verified traveler
Posted 15 Sep 2024
Wonderful location and friendly staff! Would definitely stay here again on our next visit.
Comment from Hotel Management
18 Sep 2024 by Aleksander, Hotel Management
Hi Nicole Thanks for your 5 out of 5, much appreciated!
by A verified traveler
Posted 9 Sep 2024
Wonderfull stay at this luxurious riverside property!
Comment from Hotel Management
12 Sep 2024 by AHermoso, Hotel Management
Thanks Shua for your lovely words and high ratings, we are absolutely delighted that you had such wonderful stay with us. Hope to see you again very soon! Warmest regards,
by A verified traveler
Posted 6 Sep 2024
Great situation for access to all main areas of Cambridge and the universities. Right on the river. Tired room that is in need of a refurb. The woodwork and desk area all chipped and marked. Room was a real trek from reception with no offer of our luggage being sent up, many corridors and steps to negotiate not ideal for over 70s! Room was not made up on our return after 4.00 pm had to call reception twice to get someone up to clean service ( they told me that they give priority servicing to checkouts ) wow … so once you’re in you don’t matter!! Asked for 2 non feather pillows but housekeeper didn’t understand !! Brought Feather ones and didn’t understand my request . Charge for car park ridiculous £26 a day !! But then again I had a great view of the car park from the room . ( hope you get my sarcasm) As a Hilton honours member to say I was disappointed would be an under statement. I’m sure there are better places to stay for the same money as this hotel is not cheap !!! No soap in the bathroom to wash your hands and when we asked for some we got a shower wall pump left on the sink ….. really ???
Comment from Hotel Management
9 Sep 2024 by AHermoso, Hotel Management
Hi David, thanks for your review. We are sorry to hear from your comments that you were not happy with your stay and offer our apologies for the shortfalls you experienced. We are taking action on all your feedback in our continuous efforts to improve moving forward. We hope to be able to welcome you back and show you the improvements and offer you a great return visit. Thanks for staying with us, we hope to see you again in the not too distant future. Regards,
by A verified traveler
Posted 24 Aug 2024
Comment from Hotel Management
25 Aug 2024 by Aleksander, Hotel Management
Hi Dave, Thank you for your 5-star review. I hope you will stay with us again.
by A verified traveler
Posted 22 Aug 2024
The hotel is on the river Cam and is very close to King's Parade. The restaurant was ok and the service was excellent. The room was comfortable. The Maitre de was superb--he was very busy with weddings et al but paid as much careful attention to the needs of a single person who ordered very little.
Comment from Hotel Management
22 Aug 2024 by Chris, Hotel Management
Thank you for sharing your review Elizabeth and for your kind words about the team.We do hope you visit us again soon,
by A verified traveler
Posted 21 Aug 2024
The Graduate - Amazing location, right next to the Cam with a lovely riverbank restaurant. Also a deckchair area to just sit and take in the atmosphere. Easy to walk to central sights, shops and restaurants.
Comment from Hotel Management
21 Aug 2024 by Chris, Hotel Management
Thank you for sharing Cheryl. We do indeed have an amazing location and the best place in town to watch the world go by.We hope to welcome you back again soon
