Ratings based on 988 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Beautiful hotel, very peaceful. Can’t say enough good things about it!! Highly recommend
by A verified traveler
Posted 17 Nov 2024
We will never stay here ever. They use harsh chemicals to clean the room and we had to air the room out. Problem is the windows dont have screens on them and the mosquitoes and bugs were sure to get in. Plus they had a power outage and we were not offered other accommodations until we went looking into it. We chose a refund instead of accommodations. After they promised a refund they reneged on the agreement. There is other more hospitable and affordable places we have stayed at than this. Dont be fooled over some fake review or IG influencer.
Comment from Hotel Management
18 Nov 2024 by Heather, Hotel Management
Thank you for your feedback. We sincerely apologize for the inconveniences you experienced during your stay, including the smell of the cleaning products, window screens, and the inconvenience of the power outage. We take your concerns seriously and will review our processes to ensure better communication and guest support in such situations.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Heather, Hotel Management
Thank you for your positive review!
by A verified traveler
Posted 1 Nov 2024
Great place super cute
Comment from Hotel Management
4 Nov 2024 by Heather, Hotel Management
Thank you for your great review!
by A verified traveler
Posted 26 Oct 2024
Unfortunately we did not enjoy our stay. Our room was clean and the person working at the front desk was kind, but overall I would not recommend this motel. There was a loud noise that kept us up all night which sounded like the sewer system or the air conditioning system-not quite sure. My whole family didn't sleep because of it. The water in the shower stayed hot for about 5 minutes and the rest was freezing cold, the lock on the bathroom door is broken, the curtain in the room is broken, and the lamp in our room didn't work until the person at the front desk fixed it for us.
Comment from Hotel Management
28 Oct 2024 by Heather, Hotel Management
Thank you for sharing your feedback about your recent stay. We’re glad to hear that you found the room clean and appreciated the kindness of our front desk staff. However, we sincerely apologize for the issues you encountered, particularly the noise disturbance and maintenance concerns. Your comments are important to us, and we will address these matters with our team to improve future guest experiences. We hope to have the opportunity to welcome you back for a much better stay.
by A verified traveler
Posted 23 Oct 2024
Beautiful sunset views and great access to Hearst Castle. lot's of restaurant options nearby. Nice touch for how they serve breakfast in a basket directly to your room. Can’t wait to come back!
Comment from Hotel Management
24 Oct 2024 by Heather, Hotel Management
Thank you for your kind words! We’re thrilled that you enjoyed the sunset views, the proximity to Hearst Castle, and the convenience of our breakfast service. We can’t wait to welcome you back for another great stay!
by A verified traveler
Posted 22 Oct 2024
Liked the gas fire pits that you could relax around.
Comment from Hotel Management
24 Oct 2024 by Heather, Hotel Management
Thank you for your feedback! We’re delighted to hear that your stay met your needs and that you enjoyed relaxing by the gas fire pits. We hope to welcome you back for another relaxing getaway!
by A verified traveler
Posted 17 Oct 2024
Very nice shower, crappy hot tub, only bubbles no jets
Comment from Hotel Management
17 Oct 2024 by Heather, Hotel Management
Thank you for your review! We're so glad you enjoyed the shower, and we appreciate your feedback on the hot tub.
by A verified traveler
Posted 7 Oct 2024
Of course the location is excellent however I didn't really think the property itself was of value paid for it. The room was quite outdated and while clean I honestly don't think the price paid for it is worth the room itself. Im quite sure the property is making you pay for the location. I found it disappointing that they could deliver the breakfast only on a certain time. I understand any logistical issues that might arise but honestly 7:45 is just too late. I'm sure there are plenty of people that would like to depart before that.
Comment from Hotel Management
7 Oct 2024 by Heather, Hotel Management
Thank you for sharing your feedback. We’re glad to hear you appreciated the location, but we’re sorry to learn the room and breakfast timing didn’t meet your expectations. We strive to provide a balance of quality and convenience, and we will certainly take your comments into consideration as we work to improve.
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Heather, Hotel Management
Thank you for your positive review!
