Ratings based on 986 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
The stay was amazing. Greeted immediately by staff. They advised me that the elevator wasn't working, but luckily I didn't mind the stairs since my room was by the stairs on the second floor. Also on the second floor is their Wellness Center, it includes a steam room, showers, hot tub, and massage rooms. You need an appointment for the massages, but the rest of the amenities are first come first serve. They were amazing, the steam room felt wonderful and the hot tub is great with a view of the night sky. My room was clean, very spacious, comfortable bed, the fireplace gives a beautiful ambiance and heats the room up. The bathroom was clean and roomy, shower has shampoo, conditioner, and body wash if you forgot yours. The tub was huge, you can fit 2 average sized people in it. In the lobby you have beer and wine on tap, you do need a separate key card and are charged per pour. I didn't get one, but it looks cool. Now the breakfast in the morning is coffee, oatmeal, pastries. Nearby, there is a boardwalk that leads you to the beach, which the walk alone is scenic. Overall, my stay was relaxing. A good mental and physical recharge.
Comment from Hotel Management
15 Nov 2024 by front desk, Hotel Management
We are glad you enjoyed your stay.
by A verified traveler
Posted 12 Nov 2024
The power went out about an hour after we checked in. No light or power to finish getting ready for a night out. Can’t go out with wet hair in November. Could not use the spa or anything else without pier & could not order food for dinner or go out to dinner. Room was a complete fail! Places like this should have backup generator’s for their customers or give a partial refund or free night stay.
Comment from Hotel Management
15 Nov 2024 by Front Desk, Hotel Management
We are sorry that the unforeseen, city wide outage impacted your stay. We are glad it only lasted for 2 hours and all facilities were accessible after that point.
by A verified traveler
Posted 9 Nov 2024
Great staff.
Comment from Hotel Management
10 Nov 2024 by Front Desk, Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Front Desk, Hotel Management
Thank you for your review!
by A verified traveler
Posted 4 Nov 2024
Loved our stay.Beautiful place,beautiful room.Everything was perfect,clean,and very nice.Staff was just so friendly and helpful.Parking is available below in a parking garage and above ground as well.There is a wooden walkway you can take to the beach.It’s a breathtakingly beautiful walkway that goes all the way into Cambria which we did to have dinner.Perfect stay for our visit to Hearst Castle.We’ll be back!
Comment from Hotel Management
5 Nov 2024 by Front Desk, Hotel Management
Hi Jo Ann! Thank you so much for the wonderful feedback! We are so glad you enjoyed your stay. We look forward to hosting you in the future.
by A verified traveler
Posted 3 Nov 2024
This is the most precious gem of a property! We needed a dog friendly hotel and this precious hotel is perfect! The bathrooms are AMAZING with deep jacuzzi tubs! There is a sweet wooden boardwalk from the hotel to the beach we enjoyed. You can walk to town for coffee or breaffast! We are definitely coming back!
Comment from Hotel Management
3 Nov 2024 by Front Desk Staff, Hotel Management
Hi Brenda, Thank you so much for the wonderful feedback, we are so glad you and your furry friend enjoyed your stay. We look forward to hosting you in the future.
by A verified traveler
Posted 27 Oct 2024
The best place to stay if you want to walk to the beach AND the west village shops. Lovely hotel.
Comment from Hotel Management
27 Oct 2024 by Front Desk, Hotel Management
We are so happy you enjoyed your stay! Thank you for the review!
by A verified traveler from Buena Park
Posted 26 Oct 2024
Quiet and comfy.
Comment from Hotel Management
27 Oct 2024 by Front Desk, Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 24 Oct 2024
Would stay here again
Comment from Hotel Management
24 Oct 2024 by Front Desk Team, Hotel Management
Glad you enjoyed your stay!
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Front desk, Hotel Management
Thank you!
