Ratings based on 24 Verified Reviews

2.9 out of 5
75% of guests recommend
3.7 Room cleanliness
3.1 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 27 Apr 2019
Comment from Hotel Management
17 May 2019 by Golden Peak Resort, Hotel Management
Have a wonderful day, Mr. /Ms.! Thank you for staying with us and posting your review. We are delighted that the resort met your expectations. We are so happy that we could offer you our great service and hopefully we were also able to create some memorable moments throughout your stay. Thanks for your kindness to write and share kind review for us which is very important for our further improvement. We do hope that we would have another chance to welcome you again in our resort in the future. Best wishes for you and your family!
1 out of 5
by A verified traveler from laporte

Horrible

Posted 20 Aug 2018 on Hotels
The worst hotel I have ever stayed in my whole life. No food no drinks. If you want beer good luck because the bar next to the pool is closed. If you want a beach towel you will have to beg. A.C. unit didn't work in room. Had to ask many times for repair.
Comment from Hotel Management
16 Aug 2019 by Customer service, Hotel Management
Hi Mr./Ms.! Thank you very much for choosing our resort to enjoy precious days of your vacation. We are also very thankful for your kindness to write and share this positive review for us which is very important for our further improvement. Thanks once again and looking forward to welcome you soon at Golden Peak Resort & Spa.
1 out of 5
by A verified traveler

Bad experience

Posted 13 Mar 2018 on Hotels
This hotel was so disappointing!! We only had 1 night booked here and are so glad we weren’t staying longer. They advertised 2 restaurants and room service available but when we arrived there was only 1 restaurant open where you could only get the buffet (that looked very average) for 800,000 VNG pp. They said we couldn’t get room service at the time we called (approx 7pm) because they were too busy. We the had a very loud noise we could hear from our room which took 3-4 Phone calls to reception to ask them to look into what it was. The one positive was that the staff made sure to pack us a breakfast to go early as we had an early flight. This was a very kind gesture. Overall though our stay was below average and very dissapointing.
Comment from Hotel Management
26 Mar 2018 by Golden Peak, Hotel Management
Dear Guests, Thank you for your complain we will try to improve our service. every night we have buffet dinner from 18h00 to 21h00 after we have open alacart from 21h00 until 05h00. our Restaurant is opening 24/24 hours.
3 out of 5
by Chuong

Some time is noisy.....

Posted 5 Mar 2017 on Hotels
Night time is very good....
Comment from Hotel Management
12 Aug 2019 by Customer service, Hotel Management
Hi Mr./Ms.! Thank you very much for choosing our resort to enjoy precious days of your vacation. We are also very thankful for your kindness to write and share this positive review for us which is very important for our further improvement. Thanks once again and looking forward to welcome you soon at Golden Peak Resort & Spa.
1 out of 5
by A verified traveler from melbourne australia

HOTEL FROM HELL

Posted 9 Feb 2017
Pros: Nothing
Cons: Remove it for from you site
Location: 42 minutes from Nha Trang and AUD $30 each way to go there. Courtesy Bus only leaves once in the morning at 8.30 am and only returns once at 4.30pm.
I already sent Expedia a detailed email complaining about our experience. no reply after 7 days. Appalling service!!!! Below is only part of my complaint as space won't allow all the words: We are checking out of this disaster of a hotel. After 7 days enough is enough!!! If the misleading photos on your website weren’t enough. See actual photos from our room (attached). When we arrived we were told we had to stay in Building B not the main hotel building A with all facilities, we told them we were on our Honeymoon but they either did not understand or just didn’t care. Building B is surrounded by unfinished gardens, outbuildings, pools half full of green water that stinks like sewerage and a filthy beach that they attempt to clean by digging holes in the sand to bury the rubbish, alas the next day it is worse as the tide uncovers it all overnight. This hotel is only Chinese friendly, they have no proper English speaking staff, the food is gross and the breakfast is like being in a competition with Chinese guests bumping you out of the way to get at the offerings. The room only gets half made up with bins not emptied or no towels left at all. Then we waste time with complaint calls to reception and no English skills so takes several people and visiting our room to resolve. If we go to the front counter we are greeted with limited staff 3 or 4 having to deal with aggressive tour operators and guest struggling to get their passports returned, arguing and screaming about bills...
Comment from Hotel Management
12 Aug 2019 by Customer service, Hotel Management
Hi Mr./Ms.! Thank you very much for choosing our resort to enjoy precious days of your vacation. We are also very thankful for your kindness to write and share this positive review for us which is very important for our further improvement. Thanks once again and looking forward to welcome you soon at Golden Peak Resort & Spa.
2 out of 5
by A verified traveler from Seattle, WA

Nice hotel. No one stays. No food

Posted 25 Jan 2017
Pros: View of the ocean, pool.
Cons: Most of everything else needs improvement.
Location: Nothing near by to do. Near airport.
We booked this hotel because the pictures show beautiful place. We stayed there and were surprise that a big hotel, not many people stayed. Its beach front is not ready for guest to get to the beach. No pool bar, no restaurant for lunch or dinner. We had to take a cab far into town to eat. Next door hotel is very crowded. I wonder something wrong there. Customer service not well trained. Breakfast was ok.
Comment from Hotel Management
16 Aug 2019 by Customer service, Hotel Management
Hi Mr./Ms.! Thank you very much for choosing our resort to enjoy precious days of your vacation. We are also very thankful for your kindness to write and share this positive review for us which is very important for our further improvement. Thanks once again and looking forward to welcome you soon at Golden Peak Resort & Spa.
4 out of 5
by Thanh

Posted 3 Jan 2017 on Hotels
Comment from Hotel Management
12 Aug 2019 by Customer service, Hotel Management
Hi Mr./Ms.! Thank you very much for choosing our resort to enjoy precious days of your vacation. We are also very thankful for your kindness to write and share this positive review for us which is very important for our further improvement. Thanks once again and looking forward to welcome you soon at Golden Peak Resort & Spa.
3 out of 5
by A verified traveler from Houston

Nice hotel but still need improvement

Posted 7 Dec 2016
Pros: Location
Cons: Restaurant, staff
Nice location, hotel in very quiet place. But the staff need to be improvement! Knock on my door eventhough i put "do not distub" sign on my door, at least need to call ahead before knock on the door! the restaurant need to be improvement, especially the menu!
Comment from Hotel Management
14 Aug 2019 by Customer service, Hotel Management
Hi Mr./Ms.! Thank you very much for choosing our resort to enjoy precious days of your vacation. We are also very thankful for your kindness to write and share this positive review for us which is very important for our further improvement. Thanks once again and looking forward to welcome you soon at Golden Peak Resort & Spa.
4 out of 5
by A verified traveler

Schönes Hotel aber nicht so wie beschrieben

Posted 19 Dec 2019 on Hotels
Keine Poolbar Kein Strandrestaurant Speisesaal wie ein Bahnhofrestaurant Shuttel in die Umgebung beschränkt sich auf eine Fahrt am Tag mit dem Personalbus nach Nha Trang bzw bis 5 km außerhalb des Centrums Kein Zimmerservice (das bei 5 Sternen) ?
Comment from Hotel Management
20 Dec 2019 by Customer Service Golden Peak Resort & Spa Cam Ranh, Hotel Management
Have a wonderful day, Mr. /Ms.! We are delighted and thank you for staying with us and posting your review. Thanks for your kindness to write and share kind review for us which is very important for our further improvement. We do hope that we would have another chance to welcome you again in our resort in the future. Best wishes for you and your family!
2 out of 5
by A verified traveler

Posted 26 Aug 2019 on Hotels
영업안하는줄 룸은 깔끔 저녁에 벌레침공 식당은 음식 너무 늦음 가격대비 맛은 좋음 러샤 숙박객과 먼가 차별 대우 받는 느낌 그냥 새벽입국또는 새벽출국 전 잠자기좋음
Comment from Hotel Management
29 Aug 2019 by Customer Service, Hotel Management
Dear Mr./Ms. ! Thank you very much for choosing our resort to enjoy precious days of your vacation. We are also very thankful for your kindness to write and share this positive review for us which is very important for our further improvement. Thanks once again and looking forward to welcome you soon at Golden Peak Resort & Spa.
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