Ratings based on 353 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
A
by A verified traveler
Posted 27 Oct 2024
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Nataly Cañellas, Guest Relations , Hotel Management
Dear Kieron, I hope you had a safe journey back home. We are thrilled to hear that you enjoyed your stay and that everything met your expectations.We are already looking forward to have you with us.Kind regards,
by A verified traveler
Posted 20 Sep 2024
Views and grounds are beautiful. Staff were helpful and friendly. We greatly enjoyed our stay there.
Negatives would be with the included breakfast and dinner. Not sure I would do that again since they serve pretty much the same things over and over. Food is good, not great.
Comment from Hotel Management
21 Sep 2024 by Nataly Cañellas Guest Relations , Hotel Management
Dear Dane, Thank you for sharing your feedback! We are delighted to hear that you enjoyed the beautiful views, grounds, and our friendly, helpful staff. It is wonderful to know that your overall stay was a pleasant one. We appreciate your honesty regarding the breakfast and dinner options, and we will certainly take your comments into account as we continually strive to improve the dining experience.We hope to have the opportunity to welcome you back and exceed your expectations next time!
by A verified traveler
Posted 1 Sep 2024
No water provided either in the room or with an evening meal. As a result over €150 had to be spent on water alone during our stay. Ridiculous!
Comment from Hotel Management
2 Sep 2024 by Nataly Cañellas Guest Relations , Hotel Management
Dear Neal, We hope you had a safe journey back home. We are truly sorry to hear about the inconvenience you experienced during your stay. While the bottled water in the rooms is indeed charged, we would like to clarify that complimentary water is always available in the gym and spa areas for your convenience. We appreciate your feedback, as it helps us improve our services and better communicate the amenities we offer. We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience.Sincerely,
by A verified traveler
Posted 27 Aug 2024 on Hotels
We had a family room on and it was a good size space with a separate living room. The bed was comfortable but some of the fixtures and fittings needed some attention. We stayed on a DBB basis and the choice and quality of the food was good. The hotel was clean but felt a little dated in areas. It is up on the top of the hill so not particularly accessible to other areas of the town. Staff were friendly and helpful. There was a problem with the air conditioning whilst we were there. I give it a solid 7/10.
Comment from Hotel Management
28 Aug 2024 by Nataly Cañellas Guest Relations , Hotel Management
Dear Katherine, Thank you for taking the time to share your feedback about your recent stay with us. We are glad to hear that you found the family room spacious and the bed comfortable. It is also wonderful to know that you enjoyed the food quality and found our staff friendly and helpful.We appreciate your comments regarding the fixtures and fittings; we are continuously working on improvements and will certainly take your observations into account for future updates. We apologize for any inconvenience this may have caused.Our location on the hill does provide a unique view, though we understand it might not be ideal for everyone. We hope this didn’t overshadow the rest of your stay.Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide an even better experience in the future.Kind regards,
by A verified traveler
Posted 25 Aug 2024
Pool was well maintained, food was awesome, room was great. Only suggestions would be ... you should clean curtains in room and clean balcony floors. Front desk staff should be relieved every couple hours for personal hygiene reasons. They should freshen up as they speak to clients all day. Otherwise i loved my stay!
Comment from Hotel Management
26 Aug 2024 by Nataly Cañellas Guest Relations , Hotel Management
Dear Stephen, Thank you for your feedback! We are delighted to hear that you had a positive experience with the pool, food, and room. It is wonderful to know that you enjoyed your stay overall. Your insights are valuable to us as we continuously strive to improve. We hope to have the pleasure of welcoming you back for another great stay in the future!Warmest regards,
by A verified traveler
Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Nataly Cañellas Guest Relations , Hotel Management
Dear Jennifer, Thank you so much for sharing your experience! We are thrilled to hear that you enjoyed your stay. Your satisfaction is our top priority.We look forward to welcoming you back soon!Kind regards,
by A verified traveler from Maidenhead
Posted 24 Aug 2024
Definitely 5 star facilities, however it seems to have too few staffs for such a large hotel and therefore 3 star services
Comment from Hotel Management
25 Aug 2024 by Nataly Cañellas Guest Relations , Hotel Management
Dear Ji, I hope you had a safe journey back home. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team eagerly anticipates the opportunity to welcome you back to Hilton Mallorca Galatzó soon, so we can have a second chance to provide you with an exceptional experience and create unforgettable memories. Kind Regards,
by A verified traveler
Posted 10 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by Nataly Cañellas Guest Relations , Hotel Management
Dear Michael, We wish your journey back home was safe.We would love to have your feedback so we can improve and make your experience a 10 out of 10.It would be our pleasure having a second chance and have you with us again in a near future to make it memorable.Best regards,
