Ratings based on 240 Verified Reviews
3.7 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
19 Dec 2024 by Barbara, Hotel Management
Thanks for your kind and lovely words, Angelly ! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Barbara
by A verified traveler
Posted 18 Dec 2024
Everything was nice , the other reviews scared me but I’m glad I didn’t listen.
Comment from Hotel Management
19 Dec 2024 by Charles, Hotel Management
Hi, Lkyra ! Thank you very much for your wonderful rating. When we see visitors enjoying our services, it gives us tremendous satisfaction. Keep allowing us to host you, and we will make every effort to keep this smile forever. Regards, Charles
by A verified traveler from Brunswick
Posted 10 Dec 2024
Overall great experience
Comment from Hotel Management
10 Dec 2024 by Barbara, Hotel Management
Thanks for your kind and lovely words, April ! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Barbara
by A verified traveler from Urbana
Posted 8 Dec 2024
I had a two nights stay in their jetted tub suite. While there of course i used the tub as any one would. Then, i informed the front desk clerk about the dirt tub, asking for housekeeping to it. It was stated they need a 24 hr notice for them to come clean that dirty tub, also, clerk recommended for me to refill tub, to turn jets so dirt debris come move around, and drain it. In summary, I left dissatisfied unable use it a second time before stay ended.
Comment from Hotel Management
10 Dec 2024 by Noah, Hotel Management
We are extremely sorry to know this, Marcus ! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah
by A verified traveler
Posted 8 Dec 2024
Very convenient, easy to get to!
Clean and friendly!
Comment from Hotel Management
10 Dec 2024 by Barbara, Hotel Management
Thank you for your appreciation, Gabriel ! We hope to give you consistent service every time. Regards, Barbara
by A verified traveler from Riverdale
Posted 5 Dec 2024
Liked the cleanliness
Comment from Hotel Management
10 Dec 2024 by Barbara, Hotel Management
Thank you for rating us with such awesome words, Demarland ! We will strive to keep up with your expectations every time. Regards, Barbara
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Joey, Hotel Management
Hi, Raven o! We are elated to know that you liked our services. Regards, Joey
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Lisa, Hotel Management
Hey, Tamiya! Thank you for taking your precious time to rate us. We will be working even harder to make your stay memorable. Regards, Lisa
by A verified traveler
Posted 1 Dec 2024
I wish the breakfast had been a little more substantial, but I didn't show up until the last half hour.
Staff member "Mike* is tremendously helpful and personable.
Comment from Hotel Management
3 Dec 2024 by Lisa, Hotel Management
Hello, Thomas! Thank you for taking the time out to share your valuable review with us. We pride ourselves on providing our customers with excellent services and we are overjoyed to receive your feedback and appreciation. Regards, Lisa
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Joey, Hotel Management
Thank you for sharing your views with us, Calyer! As per the feedback, we understand that you are not completely satisfied with our services. Be assured, we will strive to make your next stay a pleasant one. Have a great day! Regards, Joey
