Ratings based on 988 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Aug 2024
Overall good stay
Comment from Hotel Management
1 Sep 2024 by Manager Hotel Bahía Calpe By Pierre & Vacances, Hotel Management
Dear Viviana,We appreciate that you took the time to share your experience with us.We are really pleased we met your expectations.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Manager Hotel Bahía Calpe By Pierre & Vacances
by A verified traveler
Posted 14 Aug 2024
It was a place to stay. Staff wasn’t friendly. Was very basic and smelled like it had been smoked in previously.
Comment from Hotel Management
23 Aug 2024 by Manager, Hotel Management
Dear Josh,Thank you for sharing your opinion after your recent stay at Hotel Bahia Calpe.We are pleased that you found our room cleanliness and hotel condition to your satisfaction, as we strive to maintain a high standard of both for all our guests.We apologize for certain aspects of your stay falling short of your expectations. We are surprised to hear about the smell you encountered, as our hotel is a 100% non-smoking facility and we are committed to providing a fresh and welcoming atmosphere in all our spaces. Regarding the basic nature of the amenities, we offer a range of room types to cater to different needs, and our staff are always on hand to assist with any additional requirements. We are currently reviewing our processes to ensure that our staff consistently deliver the friendly and helpful service that we are known for. We understand that the interaction with our staff is an integral part of the guest experience and take your comments very seriously as we strive to ensure a pleasant stay for every guest.Finally, we are delighted that you appreciated our location, just 50 meters from the beautiful Arenal Bol beach, providing direct access for our guests to enjoy.We hope we will have the opportunity to see you again in the future. Best regards,Manager Hotel Bahía Calpe By Pierre & Vacances
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by Manager Hotel Bahía Calpe By Pierre & Vacances, Hotel Management
Dear Mark,Thank you for such a great review.We are really pleased we met your expectations.We look forward to seeing you again soon.Best regards,Manager Hotel Bahía Calpe By Pierre & Vacances
by A verified traveler
Posted 3 Jul 2024
Comment from Hotel Management
5 Jul 2024 by Manager Hotel Bahía Calpe By Pierre & Vacances, Hotel Management
Dear Simon,Thank you for sharing your opinion after your recent stay at Hotel Bahia Calpe.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We are looking forward to welcoming you again. All the best!Manager Hotel Bahía Calpe By Pierre & Vacances
by A verified traveler
Posted 24 Jun 2024 on Hotels
Comment from Hotel Management
26 Jun 2024 by Manager Hotel Bahía Calpe By Pierre & Vacances, Hotel Management
Estimado huésped, Estamos seguros de que habrá tenido una experiencia inolvidable en nuestra ciudad y estamos muy contentos de haber podido formar parte de la misma.Nos alegra mucho que haya depositado su confianza en el Hotel Bahia Calpe eligiéndonos como su hotel de confianza durante estos días que ha pasado en Calpe . Confiamos en que se lleve un maravilloso recuerdo de su visita a nuestra hermosa ciudad y le agradecemos de corazón su magnífica valoración.Nos encantará volver a hospedarle muy pronto. Le enviamos nuestros más cordiales saludos,Manager Hotel Bahía Calpe By Pierre & Vacances
by A verified traveler
Posted 19 Jun 2024
The receptionist was very friendly and really lovely. The first impression of our room with extra beds and a large terrace was also really good.
However, we were unable to lock the door to the terrace, the kettle leaked all over the tray it stood on and then over the floor.
It looked as though the bathroom had not been thoroughly cleaned as there were lots of stains and marks beside the sink.
Breakfast was good with lots of choice for those who preferred cooked breakfast or continental but the atmosphere and lay out was more “work canteen” then expected from a 4 *establishment.
We had to search out cutlery etc as none laid up on our table.
Really sad to say that it would never be our first choice again.
Comment from Hotel Management
26 Jun 2024 by Manager Hotel Bahía Calpe By Pierre & Vacances, Hotel Management
Dear Anne,We appreciate that you took the time to share your experience with us.We are delighted that you appreciated the friendly reception and the first impression of your room with extra beds and a large terrace.However, we are sorry that your stay did not fully meet your expectations. We take your comments about the terrace door lock seriously and will inspect and repair it immediately. Furthermore, we apologize for the inconvenience caused by the leaking kettle and are looking into replacing it. Additionally, the cleanliness of the bathroom should always meet the highest standards, and we will address this with our housekeeping team to ensure thorough cleaning. Finally, we understand that the layout and atmosphere of the breakfast area did not align with your expectations for a 4-star experience, and we will consider your feedback for future improvements.Nonetheless, we are pleased that you enjoyed the variety of breakfast options available, which includes both cooked and continental choices.We hope to welcome you back. Best wishes,Manager Hotel Bahía Calpe By Pierre & Vacances
by A verified traveler
Posted 3 Jun 2024 on Hotels
This is a lovely hotel in a great position overlooking the beach. It is meant to be dog friendly but other than being allowed in the room itself, we didn’t find it to be. Was told by reception staff that we could take our dog to the roof top bar but when we got there we were turned away. Not allowed at breakfast either and no alternatives provided. We are in reception area.
Comment from Hotel Management
6 Jun 2024 by Manager Hotel Bahía Calpe By Pierre & Vacances, Hotel Management
Dear Guest, Thank you for reviewing your recent experience.We are delighted to hear that you appreciated the prime position of our hotel, overlooking the beautiful beach, as well as the cleanliness and comfort of your room.However, we regret to hear about the inconsistencies you experienced with our pet-friendly policy. While we do allow pets in the hotel rooms, we understand your disappointment regarding the access to the rooftop bar and breakfast area. Furthermore, we apologize for any inconvenience this may have caused you and your furry companion. We are continuously working on improving our services to ensure that all our guests, including those with pets, have a pleasant experience. Our reception team is always ready to assist with any queries or concerns during your stay.Lastly, we are encouraged by your positive remarks on the condition of our hotel and the friendliness of our staff. It's heartening to know that these aspects of your visit met your expectations and contributed to your overall satisfaction.We hope to welcome you back. All the best.Manager Hotel Bahía Calpe By Pierre & Vacances
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
26 Jun 2024 by Manager Hotel Bahía Calpe By Pierre & Vacances, Hotel Management
Dear John,Thank you for taking the time to review your stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Manager Hotel Bahía Calpe By Pierre & Vacances
by A verified traveler
Good hotel but gym is terrible
Posted 29 May 2024 on HotelsThis hotel cannot advertise that it has a gym. It was in very poor condition with almost no equipment - and the equipment that is there feels like it will break and injure me.
Also, I asked for late check-out the night before my check-out day (and was willing to pay, as is their policy), but was told I had to ask in the morning of the check-out day. This is the first time in years of hotel visits that it hasn’t been possible to request it the night before. It defeats the purpose of a late check-out, which is knowing in advance that you can have a relaxing morning. I suggest they revise this highly unusual policy.
Comment from Hotel Management
3 Jun 2024 by Manager Hotel Bahía Calpe By Pierre & Vacances, Hotel Management
Dear Mark,Thank you for sharing your opinion after your recent stay at Hotel Bahia Calpe.We are delighted to hear that you found our rooms to be comfortable and appreciated the cleanliness and overall condition of our hotel.However, we regret to hear that our fitness room did not meet your expectations. We strive to provide quality amenities and will certainly take your feedback into consideration for future improvements. Regarding the late check-out policy, we apologize for any inconvenience caused. Our intention is to provide flexibility where possible, and we will review our policies to enhance our guest's experience.Your kind words about our service are much appreciated and it is always our pleasure to serve our guests to the best of our ability.We are looking forward to welcoming you again. All the best!Manager Hotel Bahía Calpe By Pierre & Vacances
by A verified traveler
Posted 27 May 2024
The views are beautiful!
Comment from Hotel Management
28 May 2024 by Manager Hotel Bahía Calpe By Pierre & Vacances, Hotel Management
Dear Timur,Thank you for sharing your opinion after your recent stay at Hotel Bahia Calpe.We are thrilled that the beautiful views from our hotel added to the enjoyment of your visit. It's always heartening to hear such kind words about our service and the amenities provided in our rooms.However, we regret to learn that the room's cleanliness did not meet your expectations. Our team strives to maintain high standards of cleanliness and guest satisfaction, and we apologize if we fell short in this area during your stay.Rest assured, we are committed to providing a comfortable and enjoyable experience for all our guests.Manager Hotel Bahía Calpe By Pierre & Vacances
