Ratings based on 199 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Feb 2019
Great outdoor space and pools, lovely sun beds and plenty of them
by A verified traveler
Posted 25 Jan 2019
Great location, super faciilties but a little tired overall.
by A verified traveler from Reykjavik,Iceland
Posted 13 Dec 2018
Everything was very good.We are happy about visiting this hotel.Very nice,well kept garden and pool areas.Good stuff,and great food.Thanks.
Recommended
for Everyoneby A verified traveler from England
Lovely restful Hotel.
Posted 26 Sep 2018Had two restful weeks which was wanted. There was every oportunity to sightsee. Staff and service and choice of food excellent.
Found the walk down to the rooms steep. Would need to book rooms on the level at side of hotel if having walking difficulty.
Certainly recommend!
Comment from Hotel Management
3 Oct 2018 by Comercial, Hotel Management
Thank you for your review.
Best regards
by A verified traveler from UK
OK, but not a 4-star hotel
Posted 24 Jul 2018
Pros: Bar staff are friendly.
Lunch and dinner were generally good.
Cons: Most things, to be honest; a bit of a dated hotel.
Location: The hotel is a fair walk from anything but it's a good location for getting around.
Overall the hotel was fine. Some hidden costs IMO. We had full board, which covers room and food; note, drinking water - even at lunch and dinner - is charged. The room (double as two singles) was sufficient as a base, and generally nice and quiet (couldn't hear the road, or most other guests); air-con I think was for show only, as it didn't seem to make any impression on the room temperature. The spa is charged at €15 per person per day, so we didn't use it: I think they are misleading in their wording on the website. The bar and waiting staff were very friendly, and clearly made a lot of effort. One of the receptionists, on the other hand, was pretty unapproachable and seemed aggravated by our presence. The bar serves decent cocktails, which were well priced, though beers, wines, and water are marked up significantly; and it's a shame the evening keyboard player - slash one-man band - felt the need to turn up the volume so much. (I don't want to be mean, so will just leave it at that). The pool was ok, but at no point did they turn on the waterfall; I think it is only used now for marketing. Food-wise (buffets): breakfasts were so-so, and the coffee is terrible; lunches and dinners were good, and varied throughout the week. Again, I think for full board, drinks (at least water, surely) should be included.
Comment from Hotel Management
12 Sep 2018 by direccion, Hotel Management
Thank you for your comments that will be of great help to us.
We will consider your opinions to improve our services.
regards
by Lesley
Our stay
Posted 2 Dec 2017 on HotelsHotel quite isolated. Room a bit shabby although clean. Lighting not good in room. Food average
by A verified traveler from Ireland
Ok hotel, nice location
Posted 9 May 2017Good points:
nice big rooms and big bathroom.
good size outdoor pools
Nice hotel layout
Some very nice staff not all
Bad points:
Cleanliness not up to scratch, cleaners only make your bed and don't change the sheets
Dirty floors.
Jacuzzi In the room but didn't work.
Would advice eat out.
Recommended
for Everyoneby A verified traveler from W
Lovely and big hotel
Posted 23 Dec 2016The hotel itself is lovely and big however me and my partner went for our birthdays (just turned 25)and it doesn't really cater for our age group.There was entertainment on a night but it was mostly in French and German we asked the staff why and they said it mostly caters for the French and German so most events that were on were for them!The food was okay,the rooms and the balcony were very nice.The clearners however didn't give the rooms a good clean but it was satisfactory.Would definitely visit Tenerife again but not this hotel as it doesn't cater for younger people and the hotel is a little bit out of the way!
by A verified traveler
In need of modernisation
Posted 12 Dec 2016 on HotelsThe hotel was in need of modernisation
by A verified traveler
Very isolated, lovely for a quiet relaxing break !
Posted 12 Dec 2016 on HotelsWe felt very isolated at this hotel ! It was a taxi ride to go anywhere ! We were very disappointed with the entertainment as it was not geared for British people at all ! Food was nice and staff were very friendly.
