Ratings based on 78 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
by A verified traveler
Posted 19 Oct 2024
by A verified traveler
Posted 11 Oct 2024
Room 1 is clearly meant for 1 person and is not a double. Pillows hung over sides of bed. On arrival towels for 1 and no milk for tea. No bedside table or bedside light. Plenty of room for a normal sized bed if arranged properly. 2 wardrobes for some reason? To sit on toilet you have to sit sideways and swing round. 3 nights with virtually no sleep as impossible to turn over without knocking other person out of bed. Got back on the Sunday night at 2340 and door locked - no bell or phone number to gain access and only room key provided ( we were not advised that this would be the case) Did have a curry there which was excellent. Down side of the restaurant is that the aroma of curry is in the bar and hotel 24 hours a day.
by A verified traveler
Posted 6 Oct 2024
by A verified traveler
Posted 3 Aug 2024
The property is in need of updating.
The mattress was poor quality and obviously past its best as was the bed linen.
No breakfast on site and the cafe recommended with discount was not open.
We weren't provided with a key so if you go out late or early you can't get back in.
I booked table, two emails and a telephone conversation to confirm yet they seemed unaware.
Card machine 'not working' so paid cash for the meal the following day where they tried to charge for the accommodation again despite being paid in full on booking through expedia.
Nobody around on departure.
It all feels a bit run down and disorganised despite the staff being pleasant.
Mean on loo rolls for a two night stay...had to ask for more.
An over all feeling of confusion.
by A verified traveler
Posted 18 Jul 2024
The room was small and very basic , Shower room / toilet cramped, , but clean . One small problem , the shower waste was blocked ,badley needing cleaned
Comment from Hotel Management
19 Jul 2024 by Crags Hotel, Hotel Management
Hello thank you for your feedback and we are extremely sorry for the unforeseen issues. The drainage is not blocked it just takes time for the water to go down the drain. I completely understand the room was small, and we would definitely give you better services next time and not disappoint you. Thank you for your stay!
by A verified traveler
Posted 23 Jun 2024
Managed to park at the rear of the hotel but difficult to locate access
Issue with shower in the morning as didn’t work
Comment from Hotel Management
25 Jun 2024 by Crags, Hotel Management
Thanks for a reviewing your stay . I am pleased to read your review and of course delighted that overall you enjoyed your stay with us.We have taken your feedback with regards to the entrance and shower and deal it relevant issues.We hope to welcome you back to the hotel in the future.Kind RegardsCustomer Service team
by A verified traveler
Posted 12 Jun 2024
We had an wonderful stay at the hotel. Very helpful and friendly staff willing to assist in the best possible way. Very good size room with great views of the hills. Nice pub and the restaurant served authetic (5 stars for that) Indian food, Chef Vinod was brilliant. Excellent location for a stop over if heading to highland. Will be returning for sure.
Comment from Hotel Management
15 Jun 2024 by Team, Hotel Management
Dear Ashutosh Thank for taking time to review at the Crags Hotel. It was pleasing to read that you enjoyed all the aspect of your stay from location, size and lovely food in our restaurant cooked by our chef.We will pass your comment to all the team member for providing excellent service and assistance provided during your stay,We look forwarded you returning back in future.Regards Crags Hotel team
by A verified traveler
Posted 12 Jun 2024
The room amenities were nicely done, spacious, and rooms were very comfortable.” “The sleep quality was excellent, and the mattresses felt like sleeping at home.” “The restaurant's food was tasty and freshly made, and there were various options.”
Highly recommended
Comment from Hotel Management
15 Jun 2024 by Crags Team , Hotel Management
Thankyou for taking the time to leave us a great review of your stay! We are so glad to hear that you had a brilliant time with us, it was a pleasure to have you here and we look forward to your next visit.Crags Hotel Team
by A verified traveler
Posted 30 May 2024
Great people, friendly and helpful. The room was clean, the shower was terrible. Being a mix of hotel amd Indian restaurant our room constantly smelt of the food which was not good. If they had better extraction from the kitchen this may not have been the case. When leaving there was no key drop box so spent a while trying to find a safe space to leave key. Good one night stay hotel in my opinion.
Comment from Hotel Management
31 May 2024 by Crags, Hotel Management
Peter Thank you for taking the time to tell us about your experience at the Crags Hotel.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Crags, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking comments on board to further help improve our product and services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Your sincerely Management Team
