Ratings based on 508 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Armila S, Hotel Management
Hello Leslyn,Thank you for taking the time to share your thoughts about your recent stay at the Holiday Inn Express. I truly understand how frustrating it can be to deal with pending incidental charges on your bank statement, and I'm sorry for any inconvenience this has caused you. I want to reassure you that we processed your charges appropriately when you checked out on 11/10/24. Since you used a debit card, it’s common for these transactions to take some time to reflect on your account, depending on your bank's policies. I can only imagine how stressful this situation must feel for you.Please know that our review system is based on your experience during your stay rather than incidental charges that are out of our control. I appreciate your patience in this matter, and I encourage you to either wait a few more days for the transactions to clear or to reach out to your bank for more information.Thank you for your understanding.Warm regards,
by A verified traveler
Posted 15 Nov 2024
Great service
Comment from Hotel Management
16 Nov 2024 by Armila S, Hotel Management
Dear Andrea, Thank you so much for sharing your experience at the Holiday Inn Express in Lexington Park, California, MD! I’m thrilled to hear that you enjoyed your stay with us. We can’t wait to welcome you back for your next vacation. Sincerely,Armila S
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Armila S, Hotel Management
Dear Deirdre, Thanks a bunch for sharing your thoughts about your recent stay at the Holiday Inn Express LEXINGTON PARK-CALIFORNIA, MD. I really appreciate the perfect rating it means a lot! I’m super happy to hear you enjoyed your time with us. I can’t wait to see you again!
by A verified traveler
Posted 4 Nov 2024
Everything was good
Comment from Hotel Management
5 Nov 2024 by Armila S, Hotel Management
Dear Christopher, Thank you for giving us a perfect score during your stay at Holiday Inn Express & Suites. It's good to hear that you enjoyed your stay, and it's enriching to hear that our team met and exceeded your expectations, providing you with an enjoyable stay.I look forward to welcoming you back shortly.
by A verified traveler
Posted 3 Nov 2024
Easy of access
Comment from Hotel Management
5 Nov 2024 by Armila S, Hotel Management
Hello Joseph,Thank you for staying at our Holiday Inn Express & Suites in California, MD. I am delighted to hear you enjoyed your stay and achieved a perfect score. Knowing that our team's commitment to excellent customer service has met your expectations is rewarding.I look forward to seeing you soon.
by A verified traveler
Posted 23 Oct 2024
Excellent service
Comment from Hotel Management
24 Oct 2024 by Armila, Hotel Management
Hi Marc, Thank you for your excellent feedback about your recent stay at the Holiday Inn Express in Lexington Park! We're thrilled you had a great time and appreciate the perfect rating. It means a lot to us! We can't wait to welcome you back on your next trip. Safe travels!Best,
by A verified traveler
Posted 23 Oct 2024
This location went above and beyond to assure I had a great visit from the check in to the check out A1 customer service from the whole staff
Comment from Hotel Management
24 Oct 2024 by Armila, Hotel Management
Dear Marc, Thank you so much for taking the time to provide us with your detailed feedback regarding your recent stay at the Holiday Inn Express LEXINGTON PARK-CALIFORNIA, MD. Your positive comments about our hotel and our dedicated staff are genuinely appreciated. It brings us great joy to know that our entire team met and exceeded your expectations and that you thoroughly enjoyed your stay with us. We take great pride in ensuring that we cater to each guest's needs, and it's lovely to hear that you found our service exceptional. We genuinely look forward to the opportunity to welcome you back in the future and to continue delivering outstanding service. Sincerely,Armila SchislerGeneral Manager
by A verified traveler
Posted 10 Oct 2024
I’ve stayed at Holiday Inn’s before, but this one lived up to the reputation of quality care and cleanliness. I would stay here again!
Comment from Hotel Management
14 Oct 2024 by Armila S, Hotel Management
Dear Kay,I wanted to express my sincere gratitude for taking the time to provide such detailed feedback about your recent stay at the Holiday Inn Express LEXINGTON PARK-CALIFORNIA, MD. Your positive comments about our hotel and the dedicated staff mean a lot. It's truly rewarding to hear that our team met and exceeded your expectations, providing you an enjoyable stay. We strive to deliver exceptional service tailored to each guest's needs, and knowing that we achieved this for you brings us great joy.Your praise regarding our cleanliness is particularly heartening. We work diligently to maintain high standards, and your feedback affirms that our efforts are noticed and appreciated. I want to assure you that your feedback is incredibly valuable to us. We are dedicated to using it to drive continuous improvements that elevate the overall guest experience. Your insights will help us enhance our services and ensure that future guests have an even more memorable stay.We genuinely look forward to the opportunity to welcome you back in the future and to continue delivering outstanding service. Thank you once again for sharing your experience with us.
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Armila S, Hotel Management
Dear Zachary,I am taking a moment to express my sincere gratitude for sharing your experience at the Holiday Inn Express LEXINGTON PARK-CALIFORNIA, MD. Your perfect rating and feedback hold immense value for us as we constantly work towards enhancing our brand and ensuring our guests have the most exceptional experience possible. Your input motivates us to continue our efforts to provide top-notch service. We eagerly look forward to the opportunity to welcome you back in the future.
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
3 Oct 2024 by Armila S, Hotel Management
Hey Brian!Your feedback really means a lot to us. We're constantly working hard to make our brand even better and to guarantee that our guests have the most amazing experience possible. We're genuinely excited about the chance to welcome you back soon!
