Ratings based on 615 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Plano
Posted 26 Sep 2024
Comfortable Place
Comment from Hotel Management
26 Sep 2024 by Hotel ojos del Rio , Hotel Management
Le agradecemos sinceramente por su comentario.
by A verified traveler
Posted 19 Sep 2024
The staff was alwsys helpful,accomodsting,and pleasant. The building is clean .There is a resturant on site. I would have loved a bench in the shower and coffee in the room. There is always something else we want. I would definetly stay here again. Stop by and see for yourself !
Comment from Hotel Management
23 Sep 2024 by Hotel ojos del Rio , Hotel Management
Thank you for your fantastic review! We’re delighted to hear that our staff made your stay pleasant and that you found our building clean. We appreciate your suggestions about adding a bench in the shower and coffee in the room; we’re always looking for ways to improve our guests' experience. We would love to welcome you back anytime—your recommendation means a lot to us!
by A verified traveler
Posted 15 Sep 2024
I got to the room and the whole floor was dirty, I left the room in the middle of the night and took another hotel
Comment from Hotel Management
23 Sep 2024 by Hotel ojos del Rio , Hotel Management
We sincerely apologize for the condition of your room upon arrival. This is not the standard we strive for, and we regret that it led you to seek accommodations elsewhere. Your feedback is invaluable, and we will address this issue with our housekeeping team to ensure it does not happen again. We hope you might consider giving us another chance in the future.
by A verified traveler
Posted 10 Sep 2024
Located in a good central area, markets around, metro is near. A very good hotel for what it charges. I recommend.
Comment from Hotel Management
23 Sep 2024 by Hotel ojos del Rio , Hotel Management
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed our central location and found good value for your stay. Your recommendation means a lot to us, and we hope to welcome you back soon for another great experience!
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Hotel ojos del Rio , Hotel Management
¡Muchas gracias por tu comentario!
by A verified traveler
Posted 16 Aug 2024
Friendly staff, the room was clean and the food is excellent. The hotel is in walking distance to a Suoer market and restaurants.
Comment from Hotel Management
23 Sep 2024 by Hotel ojos del Rio , Hotel Management
Thank you for your wonderful feedback! We are thrilled to hear that you found our staff friendly, the room clean, and enjoyed our excellent food. It’s great to know that our location near the supermarket and restaurants added to your experience. We hope to welcome you back soon!
by A verified traveler
Posted 13 Aug 2024
Comment from Hotel Management
23 Sep 2024 by Hotel ojos del Rio , Hotel Management
¡Muchas gracias por tu comentario!
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
23 Sep 2024 by Hotel ojos del Rio , Hotel Management
¡Muchas gracias por tu comentario!
by A verified traveler
Posted 27 Jul 2024
Great location, close to everything. Their staff was always willing to help from the most part. Great. Really Great value! I stayed a week and will choose it again.
Comment from Hotel Management
23 Sep 2024 by Mr., Hotel Management
¡Gracias por tu comentario!
by A verified traveler
Posted 20 Jul 2024
Had to clean the heavily finger printed windows myself. Disgusting. The "gym"? Couldn't stand to be in there for a minute, let alone get a workout. Smelled moldy, big time. Worried I'd invite lung infection by staying. Staff knew very little English and was only marginally friendly. Also, avoid taxi stalking you outside. Rip off!
