Ratings based on 203 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jul 2024
I have stayed at this hotel twice due to its convenient location near my family. While the staff are generally friendly and caring, there are significant issues. The bathroom has a weak flush and cheap-looking mirrors. The hotel caters more to corporate clients, causing early morning noise from showers and doors wifi 5th floor weak couldn’t work from here but the worst experience was with housekeeping and the front desk. Despite paying for a late check-out, housekeeping approached me at 6:15pm at the restaurant in front a friend that was visiting me , saying we should have left at 7 PM as the room was book for a next reservation.This was surprising, as I thought the room would be unavailable the next day for disinfection since we were sick. They showed no empathy, even though my husband and I were unwell, and the room hadn’t been cleaned for the last three days during our week-long stay, the room was made up only twice because our fault we were most of the time inside sleeping
Given these issues, I cannot recommend this hotel and won’t be returning. The lack of care and inadequate facilities overshadow the positive aspects of the staff.
by A verified traveler
Posted 16 May 2024 on Hotels
Comment from Hotel Management
31 May 2024 by Gerencia, Hotel Management
Muchas gracias Iveth por calificar nuestros servicios los esperamos pronto.
by A verified traveler
Posted 13 Mar 2024 on Hotels
Comment from Hotel Management
10 Apr 2024 by Jefe Operativa, Hotel Management
Estimado huésped. Reciba un cordial saludo de Hoteles MS. Quisiéramos saber que inconvenientes presento en el hotel para mejorar y que en su próxima estadía logremos cumplir sus expectativas.
by A verified traveler
Posted 12 Feb 2024
great place.
Comment from Hotel Management
29 Feb 2024 by Gerencia, Hotel Management
Sr Richard gracias por calificar nuestros servicios estamos trabajando para mejorar cada día.
by A verified traveler
Posted 15 Jan 2024
Overall everyone was very friendly and helpful. The hotel is a little run down and the manager wouldn't let me come back to after I checked out at 1am. My flight was delayed and came back around 7am to see if I was able to sleep a little bit until check out , but she wouldn't. Besides her the staff and the environment was nice, quiet and safe.
Comment from Hotel Management
29 Feb 2024 by Gerencia, Hotel Management
Gracias por calificar nuestro servicio, con las observaciones nos ayuda a mejorar nuestro servicio.
by A verified traveler
Posted 8 Jan 2024
Comment from Hotel Management
29 Feb 2024 by Gerencia , Hotel Management
Apreciamos por tomar parte de su tiempo y calificar nuestros servicios, esperamos contar con usted de nuevo en nuestros hoteles.
by A verified traveler
Posted 28 Dec 2023
by A verified traveler
Posted 1 Sep 2023
by A verified traveler
Posted 30 Aug 2023
Clean, staff was great, easy access to transportation, restaurants and mall at walking distance
Comment from Hotel Management
4 Sep 2023 by Gerente Hotel MS Chipichape Plus, Hotel Management
Dear Mr Steven,We appreciate taking part of your time to evaluate our services, we are pleased to know that your stay was satisfactory, we hope to be able to count on your presence in our hotels again.
by A verified traveler
Very nice place with one bad apple
Posted 20 Aug 2023 on HotelsJohn was fantastic in finding me a room at 2 am and was extremely helpful throughout my stay. Can't say the same for the earlier shifts, as the black woman working the split shift has absolutely zero customer service skills and has no business dealing with the public. Lobby has an area filled with snacks and drinks for purchase. Breakfast each morning was good although the same each of the four days I was there. This hotel is in a very nice and what seemed like a safe location with lots of options just walking distance away and several more just a short taxi ride away. Plenty of taxis and uber drivers just a few minutes away. I would stay here again.
Comment from Hotel Management
4 Sep 2023 by Gerente Hotel MS Chipichape Plus, Hotel Management
Dear Mr. Michael.Thank you for your comments, we will provide feedback to our staff to improve our service.We hope you visit us soon.
