Ratings based on 59 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Oct 2024
The staff friendliness was probably the best thing about this property. Technical issues though made our stay a less than enjoyable experience.
On our first night the air conditioning unit started spewing water at 3am. Wetting everything we had placed on the desk below. The staff was able to accommodate us to another smaller room but even the act of doing so was time consuming (even though the staff offered help, I rather handle my own stuff). The other thing we didn’t like about the 1st room is that there were signs of mold inside the air conditioner and seemed poorly cleaned as the filter was black with dust and/or mold.
The second night we didn’t really spent it on the hotel as we went to explore the region and stayed somewhere else.
Due to the limitations or the hotel we had to spend a third night in the smaller bedroom. It was either that or coming back from our before mentioned trip early which we were not willing and able to do.
The next day the we realized that the shower head was broken but the staff was quick to repair it. Shortly after we found out the hot water broke, we didn’t have hot water for a day. I didn’t mind the cold showers myself but the wife wasn’t too pleased.
On the 4th night we finally got to spend the night in the type of room we had made the reservations with no issues. Same thing with the last night.
The hotel needs too keep up with and be proactive with repairs rather that wait for them to be reported by guest.
Comment from Hotel Management
20 Oct 2024 by malik, Hotel Management
Muchas gracias por elegirnos
by A verified traveler
Posted 18 Sep 2024
Comment from Hotel Management
18 Sep 2024 by malik, Hotel Management
Lamentamos sinceramente cualquier inconveniente que haya podido experimentar. Como hotel, estamos comprometidos con el cumplimiento de nuestras políticas, entre ellas la de ser un establecimiento libre de humo. Esto nos permite garantizar un ambiente óptimo y saludable para todos nuestros huéspedes. ya que depronto eso fue el inconveniente
by A verified traveler
Posted 30 Aug 2024
Excelente personal , muy tranquilo y limpio , regresaré
Comment from Hotel Management
1 Sep 2024 by malik, Hotel Management
Gracias por elegirnos y siempre estamos para servirte.
by A verified traveler
Posted 16 Aug 2024
Not a bad property , it’s quaint and good for its price. No parking , AC takes a while to cool down the room.
Comment from Hotel Management
17 Aug 2024 by malik, Hotel Management
Muchas gracias por elegirnos, nosotros manejamos 5 unidades de parqueadero sujeto a disponibilidad y depronto si tenia laguna dificultad con aire nos puede informar para darle solución al tema ya que en algunos momentos es por programación del control. muchas gracias
by A verified traveler
Posted 6 Aug 2024
Breakfast was great!
Very pleasant staff
Comment from Hotel Management
6 Aug 2024 by malik, Hotel Management
Muchas gracias por elegirnos y estamos para ti
by A verified traveler
Posted 1 Aug 2024
Customer service vey good. Facilities need updating. The entrance is kind of mysterious. No visible. Room smell old. Towels old, no hair dryer, no iron, no coffee maker in room.
Location is good close to restaurants and shopping mall.
Comment from Hotel Management
1 Aug 2024 by malik, Hotel Management
Muchas gracias por elegirnos, nosotros especificamos que es por medio de solicitud la plancha y la secadora de pelo estamos para servir y en nuestra entrada esta nuestro aviso y la entrada es por timbre ya que es par cuidar a nuestros huéspedes y tengan su privacidad. tendremos en cuenta su comentario para mejorar. muchas gracias
by A verified traveler
Posted 22 Jul 2024
Comment from Hotel Management
31 Jul 2024 by malik, Hotel Management
Muchas gracias por elegirnos
by A verified traveler
Posted 10 Jul 2024
Pool
Comment from Hotel Management
17 Aug 2024 by malik, Hotel Management
Muchas gracias por elegirnos estamos para servirle
by A verified traveler
Posted 5 Jul 2024
The service was fantastic
Comment from Hotel Management
22 Jul 2024 by malik, Hotel Management
Muchas gracias por elegirnos
by A verified traveler
Posted 1 Jul 2024 on Orbitz
Comment from Hotel Management
22 Jul 2024 by malik, Hotel Management
Estamos para servirte
