Ratings based on 972 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Fajardo
Posted 20 Nov 2024
Location.
by A verified traveler from Far Rockaway
Posted 17 Nov 2024
by A verified traveler
Posted 16 Nov 2024
Very excellent for stay and safe love it
by A verified traveler
Posted 16 Nov 2024
I feel that VIP did not respect that condition and upon our arrival there were no rooms available and they assigned us one with the air conditioning in poor condition and with the shower damaged
by A verified traveler from Jacksonville
Posted 13 Nov 2024
The only problem I have is that my friends from Cali who visited me had a hard time. Apparently i was only allowed to have guest until 9pm. I made my reservation for 2 as i always do so that wasnt the issue. It reqlly felt like i was back in college living in a dormitory by having the hotel dictator who can visit me and til what time. I asked my friends if all hotels in Colombia were this way and said no, that they had never experienced this. I couldnt even have lunch at the onsite restaurant with someone ive known for over a year because i firgot to tell her to bring her id. I guess its great for safety purposes, but it seems a bit extreme. Im a 51 year man and dont feel the need to have who can visit me at a place im paying fir, be dictated by the hotel. As much as i love this location I will be staying somewhere else when i return to Calu next month.
by A verified traveler
Posted 27 Oct 2024
Not really much to say it was OK
Comment from Hotel Management
30 Oct 2024 by Sandra perlaza, Hotel Management
Dear Mr GonzaloI want to express my sincere appreciation to you for taking the time to write a review, your words and opinion are very important for us.Thank you for sharing your experience.Best regardsSandra PerlazaCustomer service
by A verified traveler
Posted 25 Oct 2024
Muy buena atención al
cliente y un servicio súper rápido tuvimos la experiencia de que cuando llegamos el aire acondicionado de la habitación no funcionaba y rápido mandaron un técnico y en breve todo estaba al 100 gracias, de ahí lo que es la
Comida y bebida todo exquisito.
Comment from Hotel Management
30 Oct 2024 by scliente , Hotel Management
Estimado señor Arley Quiero expresarle mi más sincero agradecimiento por haberse tomado el tiempo de escribir una reseña tan detallada y significativa de nuestro servicio. Sus palabras y opiniones no solo ponen de relieve lo que pretendemos ofrecer, sino que también nos proporcionan la motivación necesaria para seguir mejorando y alcanzar la excelencia en lo que hacemos.Esperamos volver a tener el place de atenderle CordialmenteSandra PerlazaCoordinadora de servicio al cliente
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
30 Oct 2024 by scliente , Hotel Management
Señora FrancyGracias por otorgarnos una calificación perfecta, para nosotros fue un gusto atenderle en esta su casa en Cali, esperamos nos permita en un futuro volver a atener el gusto de atenderleCordialmenteSandra PerlazaCoordinadora de servicio al cliente
by A verified traveler
Posted 21 Oct 2024
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Comment from Hotel Management
30 Oct 2024 by scliente , Hotel Management
Dear Mr Wilberg We thank you for your score, as it helps us to improve, and we hope to have the opportunity to welcome you again in the future, providing you with a complete and memorable experience.We hope to see you again Best reagrds Sandra PerlazaCustomer service
by A verified traveler
Posted 19 Oct 2024
Very nice and convenient Hotel!
Comment from Hotel Management
30 Oct 2024 by scliente , Hotel Management
Dear Mr AntonioThank you for your comments about the hotel, for us are very important that you was a great stay and experience.Thank you for your choose, an hope to see you again soon.Best regardsSandra PerlazaCustomer service
