Ratings based on 29 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
4.1 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jun 2024 on Hotels
Great value, location and amenities. Pool,gym, safe in room,Sauna, spacious rooms. Minor maintenance issues visible but acceptable. Very close to Occidental Hospital. Great for the budget mindset.
Comment from Hotel Management
3 Jul 2024 by Kelly Alzate - Manager, Hotel Management
Thank you, Mr James, for your kind review of Hotel Plaza Las Américas. We're glad you appreciated the value, amenities, and convenient location near Occidental Hospital. We will address the minor maintenance issues to enhance future stays. Your feedback is valuable to us.
by A verified traveler
Posted 20 Jun 2024
No
Comment from Hotel Management
3 Jul 2024 by Kelly Alzate - Manager, Hotel Management
¡Gracias por compartir tu opinión, Sr Tyler! Lamento que su experiencia en el Hotel Plaza Las Américas no haya sido la mejor. sería de gran ayuda si nos comentara por interno las oportunidades de mejora que harían que pudiera regresar, Esperamos poder brindarle un servicio mejor la próxima vez. ¡Gracias por sus comentarios!
by A verified traveler
Posted 16 May 2024
Certainly! Here’s a revised version of your message:
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I have stayed in many hotels, but I have never had an experience like the one we had at this hotel. The facilities were dirty, including the pool and the gym, and the jacuzzi was broken. When we asked for a wine opener, we were told that none were available. The hair dryer was broken, the fridge was old and malfunctioning, and the pool towels were worn out and had holes.
We initially booked for three days but decided to leave after two days because we didn't feel safe at the hotel. Despite this, we were not given a refund for the third night. When we checked out yesterday, we were charged $200 for allegedly dirty towels and bed sheets, even though they were old and had holes.
We requested to speak with the manager, but after waiting for an hour, we were told that she was in a meeting and unavailable. This has been the worst experience I have ever had at a hotel.
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Let me know if you need any further information.
I would like Expedia to refund the extra night and the money the hotel debited from my credit card
Comment from Hotel Management
27 May 2024 by Hotel Manager, Hotel Management
Dear Mrs.Thank you for sharing your opinion with us. We are very sorry for your comments and the inconvenience mentioned. However, we want to tell you that our staff works every day to improve therefore. We will take your comments into account to improve our hosting experience. Kelly Johanna Alzate CManager
by A verified traveler
Posted 12 May 2024
The hotel needs more maintenance. Everything looks old and some parts very dirty.
Comment from Hotel Management
15 May 2024 by Hotel Manager, Hotel Management
Hello Maria, thank you for your feedback regarding your stay at Hotel Plaza Las Américas. We appreciate your comments and will address the maintenance issues to improve our services. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 27 Mar 2024 on Hotels
Comment from Hotel Management
15 May 2024 by Gerencia, Hotel Management
Buenas tardes Sra Yhoselin,nos encantaria tener la oportunidad de atenderla en una proxima visita; por lo cual le agradeceriamos mucho si nos retro alimentara sobre nuestras oportunidades de mejora; mi correo es gerencia@hotelplazalasamericascali.com
by A verified traveler
Posted 7 Dec 2021 on CheapTickets
i like the staff they were very friendly. also i did the the massage and spa service.
by A verified traveler
Posted 13 Feb 2020 on Travelocity
by A verified traveler
Nice place no privacy
Posted 8 Feb 2020 on HotelsThe hotel is nice, well maintained and clean, the staff very friendly and helpful. The room it self at least the one I have, has no privacy you can hear every conversation from next room, and that is part because it has glass walls facing the street but it is a gap o about 8 inches between the outside wall and the interior wall, you could literally see the room next door thru this gap. Yes is partially covered but if you are tall or get on a chair could see the other side. So privacy is none. Now other than that bed is very comfortable and the room as the rest of the facility is very very clean. I do recommended yes.
by A verified traveler from Cali
Posted 5 Dec 2019
Me parece muy bien, tienen un precio, económico y su
personal es atento,en la limpieza,son constantes y están dispuestos a brindar un buen servicio te ayudan a movilizarte y te brindan una buena atención.
by A verified traveler
Posted 28 Aug 2019
Toilet is running water. No hanger for cloth hanging. Furniture are cheapy . Staff are not friendly.
