Ratings based on 252 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kissimmee
Posted 20 Nov 2024
They couldn’t find my reservation at first, but after calling someone they were able to find it and gave us a nice room, the breakfast was really good and my overall experience was great.
Comment from Hotel Management
20 Nov 2024 by Karol Salazar Rivas , Hotel Management
We love knowing that our hotel met your expectations and that your experience with us was one of the best. Come back soon, we will be waiting for you.
by A verified traveler
Posted 17 Nov 2024
Loved everything about my stay.
Comment from Hotel Management
18 Nov 2024 by Karol Salazar Rivas , Hotel Management
We love knowing that our hotel met your expectations and that your experience with us was one of the best. Come back soon, we will be waiting for you.
by A verified traveler
Posted 6 Nov 2024
N/A
Comment from Hotel Management
7 Nov 2024 by Karol Salazar Rivas , Hotel Management
Nos encanta saber que nuestro hotel cumplio con tus expectativas y tu experiencia con nosotros fue de las mejores.Regresa pronto, te estaremos esperando
by A verified traveler from Pinecrest
Posted 19 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Karol Salazar Rivas , Hotel Management
Lamentamos que tu experiencia con nosotros no cumpliera con tus expectativas, nos gustaria conocer los detalles de tu mala experiencia para tomar acciones de mejora.
by A verified traveler from Pinecrest
Posted 29 Sep 2024
Smelling room, found 2 cockroach in the bath room. Very noisy from street.
Comment from Hotel Management
30 Sep 2024 by Karol Salazar Rivas , Hotel Management
We are very sorry for the inconvenience during your stay, your opinion is very important. We have made the relevant revisions to take improvement actions.We hope you return and we can improve your experience with us.
by A verified traveler from Long beach
Posted 27 Aug 2024
We arrived excited to stay in the are near the Hotel Intercontinental- the front desk questions our nationality as soon as he finds out we are Colombians he charged us an extra fee - we argue that we are Americans as well and our passports are at our family safe box, but we have pictures of our passports- we said no and charged saying if we bring proof we will refund our money. We go to get our passports and he said too back we can take your money but we can't give it back. First and last time they see us - we travel at least 6 times a year.
Comment from Hotel Management
29 Aug 2024 by Karol Salazar Rivas , Hotel Management
We regret your dissatisfaction, unfortunately as a hotel we must comply with the tax collection policies and request the documents that are also requested from us.We hope that the rest of your stay, such as your rest and room, met your expectations.
by A verified traveler
Posted 18 Aug 2024
Overall was a nice modern room. Good staff plenty of restaurants around, good location. No parking but plenty of doace on the streets controlled by guys who watch your car and you have to pay them something.
Comment from Hotel Management
26 Aug 2024 by Karol Salazar Rivas , Hotel Management
Thank you for taking the time to comment, your opinion is very important to us. We love to know that our hotel met your expectations. Come back soon, we will be waiting for you.
by A verified traveler
Desmejorado
Posted 15 Aug 2024 on HotelsDespués de varias estadías durante los últimos 2 años, hemos notado un poco deterioradas las habitaciones.
Deben darle un cariñito a los baños, especialmente puertas.
Comment from Hotel Management
26 Aug 2024 by Karol Salazar Rivas , Hotel Management
La opinión de nuestros huéspedes son muy importante para nosotros, apreciamos mucho tu retroalimentación. Hemos estado en un proceso de cambios y remodelaciones, por tanto, tendremos en cuenta tu sugerencia para tomar acciones de mejora y estará en nuestros planes de mantenimiento.Esperamos tener el gusto de seguirlos atendiendo.
by A verified traveler
Posted 10 Aug 2024
Comment from Hotel Management
11 Aug 2024 by Karol Salazar Rivas , Hotel Management
Gracias por tu tiempo para comentarnos, nos encanta saber que nuestro hotel cumplio con tus expectativas. Regresa pronto, te estaremos esperando.
by A verified traveler
Posted 22 Jul 2024
Good
Comment from Hotel Management
22 Jul 2024 by Karol Salazar Rivas , Hotel Management
Thank you for your time to tell us, we love knowing that our hotel met your expectations. Come back soon, we will be waiting for you.
