Ratings based on 194 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
Disgusting
Comment from Hotel Management
22 Nov 2024 by M, Hotel Management
Dear Caleb,We are disappointed that we could not make you feel welcome. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
by A verified traveler from Charlotte
Posted 27 Oct 2024
Room requested wasn’t available and wasn’t explained but gave what was open. Key card given but fob didn’t work because they wont change the door battery. Had to walk to the front desk to get someone to let you in each time. Room carpeting and walls are stained with residue. Dirty pillows and mattress infested with bed bugs. Did not make it staying there due to being bitten and had to leave in the middle of the night.
Comment from Hotel Management
6 Nov 2024 by M, Hotel Management
Dear Stacy,We sincerely apologize for the unpleasant experience you had during your stay. The issues you encountered, including the key fob malfunction, cleanliness concerns, and the bed bug situation, are completely unacceptable. Please know that we take these matters seriously and will immediately address these concerns with our housekeeping and maintenance teams to prevent such issues from occurring in the future.We understand how distressing it must have been for you, and we deeply regret the discomfort this caused. If you haven't already, please reach out to our management team directly so we can address your concerns and ensure proper compensation for the inconvenience caused. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Management Team
by A verified traveler
Posted 13 Oct 2024
We arrived to a dirty room. The sheets were crumbled all over the bed like someone had been sleeping in them, the towels were dirty and used, there was trash all over the room. We went to the front desk to let them know and the property manager said there were no other available rooms. We said we understood, he said housekeeping could come clean it tomorrow. We asked for clean sheets to sleep on until they could clean the rest of the room, he gave us 1 flat sheet, we had 2 beds. We asked for more sheets and he said they had no others. We asked for a refund so that we could leave and find another room elsewhere since he would not give us clean sheets to sleep on, he continues to say they had no more rooms, but we hadn’t asked for another room, only for sheets to make the beds ourselves. He was very unapologetic and did not care that we left. I would not recommend you waste your money here. Luckily Expedia worked with us to refund the money and we were able to stay somewhere else for around the same price.
Comment from Hotel Management
16 Oct 2024 by M, Hotel Management
Dear Sean,Thank you for bringing your experience to our attention. We sincerely apologize for the unacceptable condition of your room upon arrival and the lack of responsiveness from our team. This is not the level of service we strive to provide, and we understand how disappointing this must have been for you. We are particularly sorry to hear about the dirty sheets and towels, as well as the inadequate assistance you received regarding your requests for clean linens. Your experience is important to us, and we will address these issues with our housekeeping and management teams to ensure improvements are made. We appreciate your understanding and are glad to hear that Expedia was able to assist you in finding alternative accommodations. Thank you for your feedback, and we hope to have the chance to provide you with a much better experience in the future.Sincerely,Management Team
by A verified traveler
Posted 6 Oct 2024
Great location, friendly staff, and cheap rates
Comment from Hotel Management
16 Oct 2024 by M, Hotel Management
Dear Letisha,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
16 Oct 2024 by M, Hotel Management
Dear Devan,We are disappointed that we could not make you feel welcome. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
by A verified traveler
Posted 1 Aug 2024
Comment from Hotel Management
9 Aug 2024 by M, Hotel Management
Dear Joseph,Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
by A verified traveler
Posted 18 Jul 2024 on Hotels
Comment from Hotel Management
19 Jul 2024 by M, Hotel Management
Dear Joshua,Thank you for taking the time to rate us so highly! We are thrilled to know that you enjoyed your stay with us and that we met your expectations. We always strive to provide quality service and satisfaction to the guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team
by A verified traveler
Posted 20 Jun 2024 on Hotels
Comment from Hotel Management
21 Jun 2024 by M, Hotel Management
Dear Joseph,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best regards,Management Team
by A verified traveler
Posted 15 Jun 2024 on Hotels
Comment from Hotel Management
21 Jun 2024 by M, Hotel Management
Dear Carla,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best regards,Management Team
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
24 May 2024 by M, Hotel Management
Dear Richard,Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Sincerely,Management Team
