Ratings based on 979 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The cleanliness and the availability of other services is fantastic.
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Okay
by A verified traveler from Phelpston
Posted 18 Nov 2024
Room was less than clean and when I went to front desk on second eve to request service, was told housekeeping was usually done every 3 days. Coffee service, cups etc. in room left open to area and not transported on hskg cart in a hygienic fashion. Breakfast was passable. Good centeal location.
Comment from Hotel Management
18 Nov 2024 by gm, Hotel Management
Hi Deborah thank you for your review we will be addressing your concerns, with the team and we do apologize for any inconveniences
by A verified traveler
Posted 17 Nov 2024
Hotel was very clean, though a little dated. The check-in staff was friendly. The area has lots to offer for dining.
Comment from Hotel Management
18 Nov 2024 by gm, Hotel Management
Hi Rebecca, thank you for your wonderful review
by A verified traveler
Posted 17 Nov 2024
They gave us the type of room that we asked for and recommended a great eating place across the street
Comment from Hotel Management
18 Nov 2024 by gm, Hotel Management
Hi Jean, thank you for your review
by A verified traveler
Posted 12 Nov 2024
Easily accessible and convenient to everything we needed.
Comment from Hotel Management
16 Nov 2024 by gm, Hotel Management
Hi Sam,Thank you for your wonderful review
by A verified traveler
Posted 12 Nov 2024
Great hotel and staff. Comfortable room, and close to shopping and restaurants.
Comment from Hotel Management
12 Nov 2024 by GM, Hotel Management
Hi Michelle,Thank you for your wonderful review.
by A verified traveler
Posted 11 Nov 2024
Good price and room is pretty clean
Comment from Hotel Management
12 Nov 2024 by GM, Hotel Management
Hi Yibin,Thank you for your amazing review
by A verified traveler
Posted 7 Nov 2024
The alarm clock beside the bed did not work. So i woke up and it was near 11am checkout. I jumped in the shower and packed my bags, while i was getting dressed (11:23am) the Manager started banging on my door shouting its passed check out. I opened the door and explained im getting dressed ill be done in a few minutes. He refused to let the door close and entered the room and started shouting threats that i cannot walk away from him and im past checkout. Mind you im half naked at this moment so i turned and yelled at him to close the door and let me get dressed. His response was "you dont know me" - i dont care what bad day this man was having, this is beyond despicable and predatory actions. All i could think is if my wife was alone in the room and this man entered aggressive like this. The manager refused to provide his name, so the best i can do is describe as the african man who as at the front desk. Im contacting ownership regarding this. I really hope the hallway camera caught it all so they can see for themselves this absolutely unprofessional and predatory behavior
Comment from Hotel Management
7 Nov 2024 by GM, Hotel Management
truth will set you free.
