Ratings based on 1,296 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
After calling hotel on arrival at the airport was given clear instructions and picked up by shuttle within 20 mins.
by A verified traveler
Posted 27 Nov 2024
Property was okay.
by A verified traveler
Posted 26 Nov 2024
Nice & quiet
by A verified traveler
Posted 26 Nov 2024
They advertise shuttle service but make you take a taxi which is paid for. But inconvenient to walk to get a taxi in the terminal as it’s far from customs and we had a party of 5 and no vans available so needed to get two taxis. And it took a while to get them in the cold with three kids
by A verified traveler
Posted 25 Nov 2024
Great location near Calgary Airport, new hotel, clean well, maintained, comfortable beds. Was snowing during our stay due to early season storm so the proximity to airport, shuttle to and from airport really gave additional benefit( although upon arrival after 10 pm, had to take a taxi as shuttle isn't available after 10 or 10:30 pm but enough taxis available). Inform front desk if need shuttle though. All in all a great stay for my trip. Didnt eat breakfast but coffee was very very good :)
by A verified traveler
Posted 23 Nov 2024
Very clean. Friendly check in! Close to airport. Highly recommend!
Comment from Hotel Management
24 Nov 2024 by Hotel management, Hotel Management
Dear Guest thanks for your feedback
by A verified traveler
Posted 21 Nov 2024
Quiet and easy to get a restful sleep
Comment from Hotel Management
22 Nov 2024 by Hotel management, Hotel Management
Dear Valued Guest, Thank you for your recent stay at Holiday Inn Express & Suites Airport Trail NE. It's delightful to know that our valued guest enjoyed their stay with us. Thank you for appreciating us in terms of overall facilities and services. Thank you for taking the time to provide feedback about your experience. We look forward to the opportunity of welcoming you again. With Best Regards, Front Desk Team
by A verified traveler from Edmonton
Posted 21 Nov 2024
Only issue was funds on my Credit card have not been returned after a week.
Comment from Hotel Management
22 Nov 2024 by Hotel management, Hotel Management
Dear Valued Guest, Thank you for your recent stay at Holiday Inn Express & Suites Airport Trail NE. It's delightful to know that our valued guest enjoyed their stay with us. Thank you for appreciating us in terms of overall facilities and services. Thank you for taking the time to provide feedback about your experience. We look forward to the opportunity of welcoming you again. With Best Regards, Front Desk Team
by A verified traveler
Posted 19 Nov 2024
Small parking lot
No towels available in the pool
Comment from Hotel Management
21 Nov 2024 by Hotel management, Hotel Management
Dear Valued Guest, thank you for letting us know about your experience at our hotel. Please accept our sincere apology for this inconvenience during your stay. We are continuously making the changes to our property for improving our guest's experience. We hope you will give us another chance to serve you and we promise that you won't have to confront this problem again. Again, thank you for staying with Holidays inn Express 41 freeport Crescent NE
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Hotel management, Hotel Management
Dear Valued Guest, thank you for letting us know about your experience at our hotel. Please accept our sincere apology for this inconvenience during your stay. We are continuously making the changes to our property for improving our guest's experience. We hope you will give us another chance to serve you and we promise that you won't have to confront this problem again. Again, thank you for staying with Holidays inn Express 41 freeport Crescent NE
