Ratings based on 99 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello James, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Manager, Hotel Management
Hello Bradley, We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us with any specific feedback you'd like to share so we can improve our services for future guests.
by A verified traveler from Wylie
Posted 7 Sep 2024
Average property. THe first room we checked in , seem to have water leakage on floor. Luckily they exchange another room for me
Comment from Hotel Management
7 Sep 2024 by Manager, Hotel Management
Hello Andy,We appreciate your feedback and are glad our team could promptly assist you with a room exchange. Our staff is committed to ensuring a comfortable stay for all guests. We hope you enjoyed the rest of your time with us and look forward to welcoming you back for an even better experience.
by A verified traveler
Posted 5 Sep 2024
Great location
Comment from Hotel Management
7 Sep 2024 by Manager, Hotel Management
Hello Jessica,We're delighted to hear you enjoyed our prime location. We appreciate your feedback and hope you had a wonderful stay with us.
by A verified traveler
Great stay
Posted 17 Jun 2024 on HotelsOur stay was pleasant no complaints.
Comment from Hotel Management
18 Jun 2024 by Manager, Hotel Management
Hello Jose A,We are glad to hear you had a pleasant stay with us. Your feedback is appreciated and we hope to welcome you back in the future for another enjoyable experience.
by A verified traveler
Posted 16 Jun 2024
I would love an email to send pictures of the room I was in. There was no hot water. The smoke alarm was on the dresser. Mold around the shower if we could have taken a shower we wouldn’t have. The floor was disgusting when walking from front door to the bed. I fully expect a refund on this room.
Comment from Hotel Management
18 Jun 2024 by Manager, Hotel Management
Hello Kim,We apologize for the inconveniences you faced during your stay. Please email the photos to our management team for their review. Your feedback is valuable to us as we strive to improve our services. Thank you for bringing these concerns to our attention.
by A verified traveler
Posted 16 Jun 2024 on Travelocity
No comment at this time.
Comment from Hotel Management
18 Jun 2024 by Manager, Hotel Management
Hello Belinda,We appreciate you taking the time to share your feedback with us. If you have any further concerns or comments, please feel free to reach out to our management team directly. Your input is valuable to us in our ongoing efforts to provide exceptional experiences for all our guests.
by A verified traveler
Posted 11 Jun 2024 on Hotels
had to wait 15 minutes for check in clerk. and 10 minutes to check out. stay and room were very good
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Hello Stephen,We apologize for any inconvenience you experienced during the check-in and check-out process. We're glad to hear that you enjoyed your stay and found the room to be very good. Your feedback is valuable, and we will address the wait times with our team to improve for the future. Thank you for bringing this to our attention.
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
30 Jun 2024 by Manager, Hotel Management
Hello Rodrigo,Thank you for choosing to stay with us! We are delighted to hear you had a wonderful experience at our hotel. We look forward to welcoming you back soon for another fantastic stay!
by A verified traveler
Posted 13 May 2024 on Travelocity
No hot water
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Hello Theron,We apologize for any inconvenience you experienced. Your feedback is valuable; please contact management directly to discuss your concerns further.
