Ratings based on 37 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Sep 2024
The nature around the cabin is stunning. I love the sound of the birds and the good maintenance of its green areas.The kitchen is quite equipped.They have stable Internet and the bed is.comfortable. I recommend this cabin if you want to rest in an environment surrounded by nature.
Comment from Hotel Management
18 Sep 2024 by Staff Rio Encantado , Hotel Management
Thanks for your comment Was a pleasure to meet you Greetings Jose
by A verified traveler
Posted 20 Feb 2024
I stayed at the tree house unit.
Very secluded and totally surrounded by nature with no neighbors.
A few bugs but that is to be expected with an open kitchen area and sleeping in a tree house.
Would highly recommend for the more adventurous.
They also have private enclosed cabine to rent with all the facilities required.
Pool are was very nice and all of the landscaping was excellent.
Will definitely stay again in the future.
by A verified traveler
Posted 15 Jan 2024 on Hotels
by A verified traveler
Posted 13 Jan 2024
Nice property, but minimal provisions for 2 bedroom cabin, (ie no salt and pepper). A bit out of the way, but reasonable for the price.
by A verified traveler
Posted 1 Sep 2023
I would love to say it was an amazing experience, since the grounds and architecture is beautiful and well kept, although communication and treatment was poor at best. I have traveled all over the world and have never been told you that can only reach the workers within the hours of 8am-6pm. Therefore, if one has flight or transportation delays you will not get in, even though you paid. In my case, the owner responded very rudely and annoyed since I arrive at 6:30pm. I needed help leaving the property for dinner since the key they gave me had difficulties opening the gate, he was clearly choleric.
You definitely need a car to go to this location.
One of the reasons why I decided to go to rio encantado was because in other reviews people mentioned that for a price, the bartender would make drinks or cook near the pool. That was not the case, wren I went. I was there two nights and every time they saw my family and I they walked away. The menu was on the counter of the bar, just no person was there to help us.
I have to say, the grounds are very well kept, clean and tidy. The sofa beds and pillows need some updating, since it was pretty uncomfortable.
When I went to the city, locals mentioned that there was a guy that used to work there and he was the life of the place, cooked here and there, and also prepared drinks, but he is no longer there.
Needless to say, I do not recommend this place.
Comment from Hotel Management
2 Sep 2023 by Staff , Hotel Management
A thousand apologies for the inconvenience presented. It is a shame to see this type of comment which we were always happy to resolve your concerns for being a small business and in low season you are always asked to write to WhatsApp if you need any service. The reservation was made for 2 people which was not the case since they had 2 children and 2 adults sporadically if we had known from the beginning we would have conditioned the cabin for the number of people or moved them to a cabin where they were more comfortable. The concept of the cabins from the beginning has been of complete kitchens for guests to enjoy their meals and their privacy. Because it is a business of 4 cabins, the issue of reception, restaurant or bar open 24 hours is not profitable. We look forward to your understanding and thank you for your stay in our cabins
by A verified traveler
Posted 9 Aug 2023 on Orbitz
Excellent for solitude and quietness in contact with nature
by A verified traveler
Posted 7 Aug 2022
This nature preserve was the most beautiful, we were able to sleep with the windows open every night and we we're able to hear the river from our cottage, the air was so clean and fresh, the cottages were cozy and clean and inviting, the pool, the views, the service, everything was amazing, we would definitely stay there again and again.
Comment from Hotel Management
8 Aug 2022 by Jose , Hotel Management
Thanks so much for your good comments.
It’s great to know you enjoy your stay with us.
Greetings
Staff Rio Encantado
by A verified traveler from Mount Hope
Posted 27 Dec 2019
The property was beautiful! The people were exceptional!!!
Comment from Hotel Management
27 Dec 2019 by Jose, Hotel Management
Hello
Deborah
Thanks so much for you wonderful comments
greetings
by A verified traveler from Atlanta, GA
Posted 19 Sep 2019
Beautiful views and the river was great. Missing a restaurant on site.
Comment from Hotel Management
27 Sep 2019 by Jose , Hotel Management
Thanks for your comments
greetings
by A verified traveler
Posted 8 Apr 2019
Comment from Hotel Management
30 Apr 2019 by Jose , Hotel Management
Muchas gracias!!!!
Saludos
