Ratings based on 41 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Nathalia P., Hotel Management
Mabuhay!As part of our creed, providing the highest level of hospitality is our number one priority, and hearing that we have been remiss with a particular service standard is something we have to and like to address immediately.We have already noted the deficient experience above and have noted and corrected the matter accordingly with the responsible personnel and department. Thank you!
by A verified traveler
Posted 15 Nov 2024
Good resort but charges for everything including the towels, shampoo, and key cards. Uses old reusable key card sleeves. The hotel is good but the service is so cheap.
Comment from Hotel Management
16 Nov 2024 by Nathalia P., Hotel Management
Mabuhay!As part of our creed, providing the highest level of hospitality is our number one priority, and hearing that we have been remiss with a particular service standard is something we have to and like to address immediately.We have already noted the deficient experience above and have noted and corrected the matter accordingly with the responsible personnel and department. Thank you!
by A verified traveler from Sunnyvale
Posted 5 Jun 2024
Nice location. if you do not have transport, it does not work
Comment from Hotel Management
24 Jun 2024 by Nathalia P., Hotel Management
Thank you so much for staying with us. We hope you had fun. Looking forward on your next visit!
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
24 Jun 2024 by Nathalia P., Hotel Management
Thank you so much for staying with us. We hope you had fun. Looking forward on your next visit!
by A verified traveler
Posted 21 May 2024
Nice view
Comment from Hotel Management
2 Jun 2024 by Nathalia P., Hotel Management
Thank you so much for staying with us. We hope you had fun. Looking forward on your next visit!
by A verified traveler
Posted 28 Mar 2024
not that fancy but just enough to enjoy the hot spring
Comment from Hotel Management
1 May 2024 by Nathalia P., Hotel Management
Thank you so much for staying with us. We hope you had fun. Looking forward on your next visit!
by A verified traveler
Posted 24 Mar 2024 on Hotels
Comment from Hotel Management
1 May 2024 by Nathalia P., Hotel Management
Thank you so much for staying with us. We hope you had fun. Looking forward on your next visit!
by A verified traveler
Posted 13 Mar 2024 on Orbitz
Staffs are friendly. Clean and secured surroundings. I enjoyed the hot pools and soa.
Comment from Hotel Management
1 May 2024 by Nathalia P., Hotel Management
Thank you so much for staying with us. We hope you had fun. Looking forward on your next visit!
by A verified traveler
Two Lovely Nights at Sol Y Viento
Posted 23 Feb 2024 on HotelsComment from Hotel Management
23 Feb 2024 by Daisiree A., Hotel Management
Thank you so much for staying with us. We hope you had fun. Looking forward on your next visit!
by A verified traveler
Posted 17 Feb 2024 on Orbitz
My wife and I stayed at Sol y Viento for the first time in February 2014. We went because of the hot spring water. This is a large hotel with many pools of various sizes, temperatures. There is an extensive pool area for children on part of the property. We found the pools very clean and enjoyable.
We had two small complaint. First, we found the food and service at the restaurant rather poor. We were surprised at that because the restaurant is advertised as being a branch of the well-know Manila chain Barrio Fiesta, which is known for good, not-to-expensive Filipino food. This branch is below par, though. I suggest Barrio Fiesta management look into it. The breakfast food and service were a lot better than dinner.
The second problem was that our room was a 'loft', meaning the bed is upstairs from a tiny entryway and bathroom. We knew the room would be a loft, but we didn't anticipate how steep and slippery the stairs would be. It's not good for people who might have to use the bathroom during the night.
We will probably use Sol y Viento again but next time we'll rent a different type of room and bring our own food for dinner (there's a 'corkage' charge, though...).
Comment from Hotel Management
17 Feb 2024 by Daisiree A., Hotel Management
Greetings from the Management! As part of our creed, providing the highest level of hospitality is our number one priority, and hearing that we have been remiss with a particular service standard is something we have to and like to address immediately.We have already noted the deficient experience above and have noted and corrected the matter accordingly with the responsible personnel and department.
