Ratings based on 22 Verified Reviews
2.7 Room cleanliness
3.1 Service & staff
2.4 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Cold shower and far from hot springs
Posted 20 Sep 2019 on HotelsThere was no hot water, and no toilet paper provided. It was far from hot springs and the hotel staff did not have any recommendations about things to do in the area.
by A verified traveler
Posted 21 Mar 2019 on Hotels
Comment from Hotel Management
25 Mar 2019 by Ken, Hotel Management
Hello! Thank you so much for these. Have a great day!
by A verified traveler
Posted 14 Mar 2019
Not recommendable.
Comment from Hotel Management
21 Mar 2019 by Ken, Hotel Management
Good day! Thank you for giving us feedback. We'll try to assess your concerns. Thank you, God Bless!
by A verified traveler
Posted 14 Jan 2019 on Hotels
Small uncomfortable room ...no vanity wash basin in the bathroom ...not worthed with price paid
Comment from Hotel Management
15 Jan 2019 by Ken, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
by A verified traveler
Posted 31 Dec 2018
Limited facilities over rated photos plus bed bugs
Comment from Hotel Management
2 Jan 2019 by Ken, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
by A verified traveler
Posted 18 Sep 2018
Comment from Hotel Management
21 Sep 2018 by Aaron, Hotel Management
Good day,
Thank you for sending us a positive feedback, rest assured we will improve our facilities and services.
by A verified traveler
Avoid avoid avoid
Posted 22 May 2018 on HotelsThe place is a dump. Parking is outside not what they’ve said that there is a parking space. The road going to the hotel/resort is like going to the mountains- it’s so rough. The so called ‘superior room’is a box room- literally. It can only fit a double bed and a small toilet, no room to even manuever and if there are 2 of you then u won’t be able to move. No room for luggage or personal belongings. Room is directly overlooking the pool which is a ‘public’ pool so not just for guests. We arrived at 11pm and the place is so noisy with people swimming and having karaoke. So if you wanted a quiet night there’s no chance for that. We ended up not staying and just paid for it as it’s too late for a refund. The pictures are deceiving cause the rooms which are pretty and looks big would cost you 20,000 Filipino peso or £284 per night.
Comment from Hotel Management
25 May 2018 by Aaron , Hotel Management
Good day Mr. Victor,
Thank you for your letter alerting us to the problem you have been having with our Resort. I am sorry you have been subjected to such a frustrating incident. We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable. Please accept my sincere apologies. We will make every effort to see that this never happens again. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of our facilities. We promise to impress you when you come back. Thank you and God bless.
by A verified traveler from Socorro Oriental Mindoro Philippines
Who are you and why are you here?
Posted 11 May 2018
Pros: Excellent pool only.
Location: Down an undriveable road in a very dreary, rundown section of town, with literally nothing else there.
From the moment we arrived I knew I'd made a terrible, costly mistake. The woman at the desk, ( Gleese? ) knew nothing about any reservations. I showed her all of my confirmation documents on my phone from you people. I then handed her my credit card and identification so she could verify that. She ran copies of both then started asking me what kind of room I wanted. I told her at least three times the room, for five guests, was reserved days ago and paid for all ready. She then hand wrote a new bill and slid it to me across the counter! Again I told her I'd made reservation online and had paid all ready! I think she finally realized I wasn't going to be scammed and gave up on her efforts. She lead us up two flights of stairs to a room with two twin beds and left us. She'd given us two towels, two shampoos and two bars of soap for five guests so I went back to collect more towels. She acted insulted that I wanted more towels! This lady knows nothing about the hospitality/service business. On the second day we were going out for most of the day so I dropped off the five used, wet towels and told her I'd pick up fresh ones upon our return. When we returned the family went up to our room while I went to collect our clean towels...again she handed me but two towels and I had to once again teach her to count all the way to five. EVERYTHING but the pool itself was a total disappointment! Quite frankly we wouldn't stay there again if the stay was free.
Comment from Hotel Management
16 May 2018 by Aaron , Hotel Management
Good day .
Thanks for your review. Your feedback helps us to improve our facilities and services. We assure you it will not happen again. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of our services. I hope your stay in Dreamwave Hotel was otherwise enjoyable and hope to see you back some day.
Thank you very much.
by A verified traveler from benguet
Nice view
Posted 22 Apr 2018
Pros: The poll is in middle and change water in the swimming pool every day
Cons: Sound proof rooms
Location: Bad road, noting sorround us
Bad experience, swimming guest tell 5am, shouting, laughing loud, sing along tell 12am very loud, we have a sleeplest day n nite
Comment from Hotel Management
16 May 2018 by Aaron , Hotel Management
Good day Mr.
Thanks for your review. I'm sorry to hear you had a bad night's sleep because of the noise from the other guest. We assure you it will not happen again. and regarding to the maintenance, we appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of our facilities. I hope your stay in Dreamwave Hotel was otherwise enjoyable and hope to see you back some day.
Thank you very much.
by A verified traveler from Camarines Sur
Food problems
Posted 12 Apr 2018We arrive before midnight and technically hungry. The first choice was Jollibee delivery and mcdo Unfortunately both are not available for delivery no open Restorant near the hotel and the hotel only offer cup noodles and coffee from bending machine. If your looking for a little hideout for a cheap price this could be your choice.
Comment from Hotel Management
16 May 2018 by Aaron , Hotel Management
Good day Mr.
Thanks for your review. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of our facilities. I hope your stay in Dreamwave Hotel was otherwise enjoyable and hope to see you back some day.
Thank you very much.
