Ratings based on 743 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Sep 2024
Ok for the price. Cheap, but not too cheerful. On a rainy night in Calais, not so good. Long long walk to centre. Tv broken, small room that was a bit claustrophobic for two.
Comment from Hotel Management
27 Sep 2024 by Nicolas L., General Manager, Hotel Management
Dear Abigail,Thank you for sharing your vision of our hotel with us. The opinion of our guests is a source of constant improvement. We are sorry if your room did not fully meet your expectations and we understand that this has affected your stay. We hope to see you again soon. Kind regards, Nicolas L., General Manager
by A verified traveler
Posted 8 Sep 2024
Like, coffee and tea in the room
Comment from Hotel Management
27 Sep 2024 by Nicolas L., General Manager, Hotel Management
Dear Philip,Thank you for sharing your opinion which is a source of constant improvement. Hoping to see you again soon, Kind regards, Nicolas L., General Manager
by A verified traveler
Posted 5 Aug 2024
Definitely needs updating and refurbishing
Comment from Hotel Management
27 Sep 2024 by Nicolas L., General Manager, Hotel Management
Dear Claire,We thank you for sharing with us your vision of our hotel. Being in a process of constant improvement, the opinions of our customers are welcome. We are concerned about the satisfaction of our customers and are sorry that your stay was not up to your expectations. Sincerely, Nicolas L., General Manager
by A verified traveler
Posted 29 Jul 2024
Everything in and around the hotel was dirty,litter about,needed a major make over inside and outside and it looks like it hasn’t been cared for
Won’t be going there again or any other campernile,if that’s the state of them
Comment from Hotel Management
4 Aug 2024 by Nicolas L., General Manager, Hotel Management
Dear Alasdair,We take note of your opinion and thank you for taking the time to write to us. Our goal is to give complete satisfaction to our customers and we are sorry if our service has not met your expectations. Your comments as a customer allow us to improve every day. Sincerely, Nicolas L., General Manager
by A verified traveler
Posted 25 Jul 2024
Comment from Hotel Management
27 Sep 2024 by Nicolas L., Directeur Général, Hotel Management
Chère Grazyna,Merci d'avoir pris le temps de nous écrire et nous vous remercions pour ce retour positif. Vos commentaires en tant que client nous permettent de nous améliorer chaque jour. Au plaisir de vous revoir bientôt, Cordialement, Nicolas L., Directeur Général
by A verified traveler
Posted 22 Jul 2024
Functional and a bit old school, but perfectly good motel type stop over place. Great staff and great location for onward travel near the channel tunnel
Comment from Hotel Management
4 Aug 2024 by Nicolas L., General Manager, Hotel Management
Dear David,Thank you for taking the time to share your impressions with us. Thank you for highlighting the quality of our customer service and I will share your compliments with my team. Looking forward to seeing you again soon, Kind regards, Nicolas L., General Manager
by A verified traveler
Posted 13 Jul 2024
Poor old hotel rooms looking a bit tired and worn out. But clean and comfortable enough and great staff. Bar/restaurant on site is a bonus and easy run to the ferry.
Comment from Hotel Management
4 Aug 2024 by Nicolas L., General Manager, Hotel Management
Dear Nigel,Thank you for taking the time to share your impressions with us. Thank you for highlighting the quality of our customer service and I will share your compliments with my team. Looking forward to seeing you again soon, Kind regards, Nicolas L., General Manager
by A verified traveler
Posted 9 Jul 2024
convenient
Comment from Hotel Management
4 Aug 2024 by Nicolas L., General Manager, Hotel Management
Dear Tonio,Thank you for taking the time to write to us and we thank you for this positive feedback. Your comments as a customer allow us to improve every day. We look forward to seeing you again soon, Kind regards, Nicolas L., General Manager
by A verified traveler
Posted 29 Jun 2024 on Hotels
Comment from Hotel Management
4 Aug 2024 by Nicolas L., General Manager, Hotel Management
Cher Mark,Merci d'avoir partagé votre avis qui est une source d'amélioration constante. En espérant vous revoir bientôt, Cordialement, Nicolas L., Directeur Général
by A verified traveler
Posted 22 Jun 2024
Easy access helpful staff
Comment from Hotel Management
4 Aug 2024 by Nicolas L., General Manager, Hotel Management
Dear Andrew,Thank you for taking the time to share your impressions with us. Thank you for highlighting the quality of our customer service and I will share your compliments with my team. Looking forward to seeing you again soon, Kind regards, Nicolas L., General Manager
