Ratings based on 975 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
This is lovely hotel and the staff was great. We had half board and the dinner options and food were fantastic. The breakfast was very good. The thermal spa is wonderful and the beach is good with great sandy bottom and easy to swim.
Comment from Hotel Management
7 Nov 2024 by Your Guest Service at Nixe Palace, Hotel Management
Dear Michele,Thank you for choosing the Nixe Palace for your recent stay on Mallorca and for your time to publish the great review of our hotel.Your comment is a reward for our hotel staff who work with enthusiasm and professionalism every day to ensure that our guests enjoy an unforgettable stay.We are glad that you enjoyed your stay and look forward to welcome you back again in the near future.I remain at your assistance and with kind regards,
by A verified traveler
Posted 3 Nov 2024
At first glance this place wows, but off-season it's just fair. We were quite happy with the size of the room and private patio.
Our primary complaints relate to the lack of dining accommodations (one restaurant for lunch, dinner and room service with no menu variation) and unfriendly dining staff. Also, the kinderclub is only available July and August, so if you plan to be there the other 10 months of the year, bring that into account. The beach is public access, expect it to be crowded and to be hassled by locals trying to sell you their services. Unfortunately, you have no control over the lights on your room patio, at 6pm it turns on and doesn't seem to turn off until dawn. We asked the reception staff to turn it off, they said they could not but promised to remove the bulb. In five days they did not, so no chance of stargazing or a relaxing evening in the bright light. We were also told by staff that the location was only half-full, but when we asked for late checkout by 45 minutes we were told it wasn't possible, they could give us 20 minutes. It just seemed that overall the external picture presented wasn't matched by delivery of quality services/amenities which was a shame because it seemed so promising.
Comment from Hotel Management
8 Nov 2024 by Your Guest Service at Nixe Palace, Hotel Management
Dear Adi, Thank you for your feedback. We’re glad you enjoyed the spacious room and private patio, but we’re sorry to hear that some parts of your stay didn’t meet your expectations. We apologize for any inconvenience with dining options, Kinderclub availability, and the patio lighting. Your comments are very helpful in showing us where we can improve, especially during the off-season, and we’ll work to make sure our service and amenities are more consistent. For your next stay, please feel free to reach out to us at our Guest Service Desk so we can help organize an exceptional experience for you. We hope to welcome you back in the future and provide a stay that fully meets your expectations. Thank you again for sharing your experience with us.
by A verified traveler
Posted 24 Oct 2024
Exceptional views of ocean and Nice. Wonderful staff!
Comment from Hotel Management
25 Oct 2024 by Guest Service at Nixe Palace, Hotel Management
Dear Kris,Thank you for choosing the Nixe Palace for your stay on Mallorca and for mentioning positively our staff, reflecting it with your high score.We hope to welcome you back soon again.Kind regards,
by A verified traveler
Posted 21 Oct 2024
I will start with: I can’t wait to go back. We spent a few nights here as the start of a vacation traveling to Barcelona and Portugal. I haven’t been treated that well by a hotel staff in quite a while. They all were fabulous!
The facility is beautiful. The beach is right there and sandy! Pool bar has some great choices. We purchased breakfast as part of our package. They offer many choices. Well worth the price. The property has several restaurants nearby. A cab ride to the restaurants in Palma is around 11€. It is a quick and safe journey. The room was spacious and modern. The balcony was a nice place to sit at the end of the day. We were visiting a the end of October and were able to turn the ac off and sleep with the balcony door open. With the sound of the waves crashing on the beach it was easy to fall asleep. It was a great start to our vacation. We spent hours trying to find the right hotel, reading and researching. If you want a hotel with great service on a beach that is close to good restaurants look no further.
Comment from Hotel Management
22 Oct 2024 by Guest Service at Nixe Palace, Hotel Management
Dear Mr. Ryan, Thank you for choosing Hotel Nixe Palace for your stay in Mallorca, and for taking the time to share such a delightful review. It is a genuine pleasure to read your kind words, as they beautifully reflect the experience we aim to offer every guest. We are thrilled to know that our staff made you feel so well cared for, as providing exceptional service is our top priority!We are equally pleased that you appreciated the variety of our breakfast offerings. We take great care in selecting fresh, locally sourced products to ensure our guests can enjoy the finest flavors of The Balearic Islands each morning. Additionally, we are glad that the soothing sound of the waves from your balcony added to your relaxation. We have recently renovated all our rooms to further enhance comfort and soundproofing, and it’s wonderful to hear that this contributed to your restful experience.It was an honor to be a part of the beginning of your vacation, and we sincerely hope to welcome you back in the near future.Best regards,
by A verified traveler from Reno
Posted 15 Oct 2024
Just a great time! We had just finished 10 days of exploring Spain with lots of walking. The property was perfect for a couple of days of rest and relaxation. We arrived at 530am after coming to the island on a ferry and thought we would probably have to wait most/all the morning for our room. Susanna greeted us and found a room to check in which was a lifesaver. The next two days were absolutely perfect with the beach, pool, room food and the room. Out 15th Anniversay was taken care of by staff and we are most appreciative. Thanks to all the staff who are friendly courteous and helpful. Looking forward to a return for a week long get away!
Comment from Hotel Management
16 Oct 2024 by Guest Service at Nixe Palace, Hotel Management
Dear Mr. Albert, We would like to express our sincere gratitude for choosing Hotel Nixe Palace for your stay in Mallorca, as well as for taking the time to write such a lovely review. It is a true pleasure to read comments like yours, which greatly contribute to enhancing our performance and strengthening our commitment as professionals.We are delighted to hear that the essence of Nixe Palace was reflected in the quality of our service, and that you are looking forward to returning. Please do not hesitate to contact us should you have any further questions or requests. It will be an honor to welcome you back for your upcoming getaway.Best regards,
by A verified traveler
Posted 10 Oct 2024
The hotel was old and should be remodeled. The staff were rude and snooty. The food was average. The view was amazing.
Comment from Hotel Management
12 Oct 2024 by Your Guest Service at Nixe Palace, Hotel Management
Dear Nazia,We are very surprised to hear your comments about the staff, as we had the pleasure of personally assisting you during your stay, including organizing excursions and restaurant recommendations. However, we sincerely apologize if you did not feel comfortable or well taken care of.It is unfortunate that you didn’t express your concerns during your stay at the hotel, as we would have had the opportunity to address any potential inconveniences immediately.Additionally, we would like to inform you that as of March 2024, all the hotel rooms have been fully renovated. We regret that our facilities did not meet your expectations and that your experience was not to your liking.Kind regards,
by A verified traveler
Posted 10 Oct 2024
Really nice property.
Comment from Hotel Management
10 Oct 2024 by Guest Service at Nixe Palace, Hotel Management
Dear Mr. Anthony,Thank you for choosing the Nixe Palace Hotel for your vacation in Mallorca, and also for taking the time to write this wonderful review for us. We truly appreciate it and look forward to welcoming you again soon. It will always be a pleasure for us.Best regards,
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
4 Oct 2024 by Your Customer Service Team at Nixe Palace, Hotel Management
Dear Mr. Nikolas, Thank you for choosing Nixe Palace and for the high rating.We look forward to welcoming you back again.Best regards,
by A verified traveler from Edmonton
Posted 26 Sep 2024
The hotel room were beautiful, spacious and lots of amenities
Comment from Hotel Management
27 Sep 2024 by Guest Service at Nixe Palace, Hotel Management
Dear Mr. David, It is a pleasure for us that you chose Hotel Nixe Palace for your stay in Mallorca and that you took the time to write this review. We are delighted to hear that you enjoyed your room, and we are grateful to receive such positive feedback. Over the past few years, we have dedicated significant effort to renovating our rooms, and comments like yours truly inspire us.Thank you once again, and we look forward to welcoming you back in the future so you can continue enjoying the essence of Nixe Palace.Best regards,
by A verified traveler
Posted 24 Sep 2024
Great!
Comment from Hotel Management
25 Sep 2024 by Guest Service at Nixe Palace, Hotel Management
Dear Kirsten,Thank you for choosing the Nixe Palace and for rating us with the highest score. We are happy you have had a great stay.We look forward to welcome you back.Kind regards,
